ARCHIVE FOR THE ‘research’ CATEGORY

What role does technology play in attracting and developing new Field Service Engineers? (part 2)

Feb 06, 2018 • FeaturesFuture of FIeld ServiceMIllennialsresearchservicemaxTraining

Across the last five weeks, we've been presenting you with the findings from our most recent research project, which we ran in partnership with ServiceMax from GE Digital

What role does technology play in attracting and developing new Field Service Engineers?

Jan 30, 2018 • FeaturesFuture of FIeld ServicemillenialsRecruitmentresearchservicemax

For our latest research project, which we ran in partnership with ServiceMax from GE Digital our focus was to see what the field service engineer of the near future will look like. In the first three features of our analysis, our focus was on the...

The Changing Face Of The Field Service Engineer (part 3)

Jan 23, 2018 • FeaturesAGeing WorkforceFuture of FIeld ServicemillenialsresearchResearchWorkforce Developmentfield serviceField Service Engineer TrainingGE DigitalService Max

For our latest research project, which we ran in partnership with ServiceMax from GE Digital our focus was to see what the field service engineer of the near future will look like. We are now into feature three of our online coverage of the...

The Changing Face Of The Field Service Engineer (part 2)

Jan 16, 2018 • FeaturesAGeing WorkforceFuture of FIeld ServiceMIllennialsresearchResearchDevelopmentservicemaxTraining

Our latest research project, run in partnership with ServiceMax from GE Digital has take a deep dive into how the role of the field service engineer is evolving. Across the next few months we will be publishing a series of articles both in print...

Service Becomes a Key Differentiator

Jan 11, 2018 • FeaturesJean-Francois MathieuresearchUPSParts Pricing and Logistics

New research reveals that 86% of companies now expect on-site post-sales services from industrial suppliers. UPS customer examples show how a new supply chain setup can improve technicians’ efficiency by up to 30 min per service and strongly...

The Changing Face Of The Field Service Engineer (part 1)

Jan 10, 2018 • FeaturesAGeing WorkforceFuture of FIeld ServiceMIllennialsresearchDevelopmentservicemaxTraining

Our latest research project, run in partnership with ServiceMax from GE Digital has take a deep dive into how the role of the field service engineer is evolving. Across the next few months we will be publishing a series of articles both in print...

Machines To Get Better Preventative Healthcare Than Humans By 2020

Oct 25, 2017 • NewsMark HomerresearchResearchservicemaxSoftware and AppsVanson Bourne

A new study from Vanson Bourne, sponsored by ServiceMax, from GE Digital, the leading provider of field service management solutions, has found that 75% of IT decision makers believe that machines will receive better, preventative healthcare than...

Prize Draw Winners announced!

Oct 02, 2017 • NewsPrizedraw WinnersresearchServivceMax

We are currently running a research project aiming to build a picture of what the field service engineer of 2022 will look like.

The changing face of the field service engineer – what will the FSE of 2022 look like?

Sep 11, 2017 • FeaturesAGeing WorkforceresearchResearchservicemax

Our world is changing.

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