ARCHIVE FOR THE ‘remote-services’ CATEGORY

Up Time as a Service: The New Normal Expectation for Field Service

Jan 28, 2021 • FeaturesMichael BlumbergDigital TransformationCovid-19Remote Services

In this article for Field Service News, Michael Blumberg, President of Blumberg Advisory Group, discusses the "new normal" expectation for field service organisations to offer a proactive, connected, and remote service...

Leveraging the Value of Remote Support in a Post COVID World

Dec 11, 2020 • FeaturesMichael BlumbergDigital TransformationCovid-19Remote Services

In this exclusive article for Field Service News, Michael Blumberg, President of Blumberg Advisory Group, analyzes how remote support tools will continue to provide lots of benefits to organizations in the field service sector in the...

Sustainability Can be the Outcome of COVID (podcast highlight)

Nov 20, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19Remote Services

In this final excerpt from a series featuring conversation between Salesforce's Gary Brandeleer and Field Service News' Kris Oldland the conversation takes a more philosphical turn as Brandeleer outlines why we should be taking the opportunity to...

A Future of Field Service Without Break Fix? (podcast highlight)

Nov 18, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19Remote Services

Salesforce's Gary Brandeleer and Field Service News' Kris Oldland discuss the true value of the service engineer and outline a future of field service where break-fix is no longer part of our day-to-day lexicon...

The Potential Downsides of a Remote First Approach to Field Service (podcast highlights)

Nov 16, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19Remote Services

Salesforce's Gary Brandeleer and Field Service News' Kris Oldland discuss potential downsides to adopting a remote first-approach to service delivery and explore the potential for a hybrid model that blends on-site and remote service...

The New Thinking Required for the New Normal (podcast highlight)

Nov 13, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19Remote Services

Salesforce's Gary Brandeleer and Field Service News' Kris Oldland discuss why there is foundational new thinking required as we build the new normal of field service... 

Tracking Customer Preferences is Critical in the New Normal (podcast highlights)

Nov 11, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19Remote Services

Salesforce's Gary Brandeleer and Field Service News' Kris Oldland discuss why it is essential to track customer preferences as we move out of the pandemic and head towards recovery... 

We Must Have Our Technological Foundations Right in Field Service (podcast highlights)

Nov 09, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19Remote Services

Salesforce's Gary Brandeleer and Field Service News' Kris Oldland discuss the importance of having the foundations of field service management tools in place before we can explore the next iteration of service management technologies... 

What comes after remote service delivery (podcast highlights)

Nov 06, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19Remote Services

Salesforce's Gary Brandeleer and Field Service News' Kris Oldland discuss what comes next after the pandemic has brought the technology required for remote service delivery to the mainstream out of necessity

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