ARCHIVE FOR THE ‘remote-assistance’ CATEGORY

Deliver Service Anytime, Anywhere With Visual Remote Assistance

Apr 16, 2021 • FeaturesRemote AssistanceSalesforceManaging the Mobile WorkforceEric Jacobsen

With remote customer assistance, field service organisations can deliver service from anywhere, keeping both workers and customers safe writes Eric Jacobsen, VP Product Management, Salesforce...

Beyond the Headlines: Scope AR Partner with ServiceMax (Part One)

Sep 08, 2020 • FeaturesAugmented RealityRemote AssistanceDigital TransformationScope ARservicemax

A few weeks ago, Scope AR and ServiceMax announced that they had established a partnership that would allow ScopeAR to be embedded into the workflow of ServiceMax users...

A Tool for Zero-Touch?

Aug 20, 2020 • FeaturesArtificial intelligenceRemote AssistanceVideoZero-touchDigital TransformationAquantnorth americaField Service News Digital Symposium

In a recent presentation for the Field Service News Digital Symposium, Mark Hessinger, Vice President, Global Customer Services, 3D Systems, Corporation, outlined the benefits his organisation had witnessed having implemented an Artificial...

Key Questions: Can Augmented Reality Combat the Ageing Workforce Crisis?

Aug 17, 2020 • FeaturesAugmented RealityRemote AssistanceOverITManaging the Mobile WorkforceSpace1Field Service News Digital Symposium

In the final excerpt from this exclusive Field Service News Digital Symposium Presentation we look at how SPACE1's clever use of Artificial Intellignece could rapidly spped up the time it takes to get field service technicians out of the...

Key Questions: Do We Need Extra Hardware for Augmented Reality in Field Service?

Aug 10, 2020 • FeaturesAugmented RealityRemote AssistanceDigital TransformationSmart GlassesOverITSpace1Field Service News Digital Symposiumrealware

One of the things that has often been suggested as a potential barrier to the adoption of augmented reality in field service has been the reliance on additional hardware. Indeed, during a recent presentation on the Field Service News Digital...

Key Questions: Can Augmented Reality Operate on Low Bandwidth?

Aug 03, 2020 • FeaturesAugmented RealityRemote AssistanceDigital TransformationOverITSpace1Field Service News Digital Symposiumlow bandwidth

One of the things that is often questioned about the suitability of augmented reality as part of the field service delivery tool kit is whether it is able to operate on lower bandwidths. This is because by default field service doesn't only occur...

Panasonic Ensures Customer Experience Consistency With IFS Remote Assistance

Jul 20, 2020 • NewsPanasonicRemote AssistanceDigital TransformationIFSSoftware

IFS, the global enterprise applications company, announces that Panasonic Appliances Air-Conditioning Europe, a leading provider of heating and cooling solutions, has chosen IFS Remote Assistance™, to enable installers, field technicians,...

Key Questions: Differences Between Augmented, Mixed & Merged Reality

Jul 20, 2020 • FeaturesAugmented RealityRemote AssistanceDigital TransformationOverITSpace1Field Service News Digital Symposium

As part of an exclusive Field Service News presentation with the team at Space1 Kris Oldland talks to Francesco Benvenuto of OverIT the creators of Space1 and augmented reality tool designed for field service organisations to find out the...

The Three Phases of Zero-Touch Service: Today, Tomorrow, and Years From Now

Jun 15, 2020 • FeaturesMark BrewerRemote AssistanceZero-touchservicemax

Only a few months ago the concept of zero-touch service was a niche within a niche. Today is has proven critical in ensuring continuous service delivery in the light of Covid-19. Mark Brewer, Vice President Service Industries, IFS looks at what...

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