ARCHIVE FOR THE ‘remote-assistance’ CATEGORY

The Three Phases of Zero-Touch Service: Today, Tomorrow, and Years From Now

Jun 15, 2020 • FeaturesMark BrewerRemote AssistanceZero-touchservicemax

Only a few months ago the concept of zero-touch service was a niche within a niche. Today is has proven critical in ensuring continuous service delivery in the light of Covid-19. Mark Brewer, Vice President Service Industries, IFS looks at what...

IFS Merged Reality Solution Makes Record Time to Market

Apr 06, 2020 • NewsRemote AssistanceIFSsoftware and appsmixed realities

Covid-19 affected client influences swift deployment of Merged Reality remote assistance solution.

The Importance of Levity in Intense Times

Mar 29, 2020 • FeaturesKris OldlandNick FrankRemote Assistancefield servicefield service managementSi2 partnersremote workingcorona virusCovid-19Harald Wasserman

An unexpected but amusing cameo in a recent live stream with Nick Frank and Harald Wasserman not only brought a welcome moment of levity but also shone a spotlight on an important, but often overlooked aspect of remote working. Kris Oldland,...

PODCAST: Why VBR Turbines embraced IoT

Mar 20, 2020 • FeaturesOil and GasPodcastRecruitmentRemote AssistanceEnergyfield servicefield service managementIoTVBR TurbinesPatrick Jansen

Beyond Remote Assistance

Sep 05, 2019 • FeaturesSoftware & AppsAugmented Realityfuture of field serviceRemote AssistanceDavid NedohinScope AR

It has taken longer than many predicted, but Augmented Reality is finally gaining significant traction in the field service sector. Indeed, evidence of this new momentum can be seen in the number of new AR vendors entering the space. One company...

White Paper Overview: Closing the Industrial Skills Gap with Industrial AR

Jul 01, 2019 • Ageing Workforce CrisisAugmented Realityfuture of field servicePTCRemote AssistanceField Service News

Manufacturing and service companies are facing a looming skills crisis—but industrial AR can help...

Epson Announces Moverio Assist

Jun 26, 2019 • NewsRemote AssistanceEpsonHardwareSmart Glasses

New Moverio Assist Provides a Complete, Subscription-Based Solution Designed for the Transparent, Si-OLED display of Epson Moverio Smart Glasses.

Augmented Knowledge: Combining Knowledge Management with Augmented Reality and People...

Nov 14, 2018 • FeaturesAugmented RealityFuture of FIeld ServiceKnowledge ManagementNick FrankRemote Assistancefield servicefield service managementfield service technologyService ManagementSi2 partnersField TechnologiesPeter MaierManaging the Mobile Workforce

We've been asking for some time now how Augmented Reality will fill its potential as a central fulcrum within the future of field service. For Nick Frank the key is for it AR to become entwined with Knowledge Management... 

Why Augmented Reality Is Not Just A Solution For The Enterprise...

Oct 31, 2018 • FeaturesAugmented RealityFuture of FIeld ServiceRemote Assistancefield servicefield service managementfield service technologyService ManagementSmall Medium EnterpriseSMBManaging the Mobile Workforce

The potential for Augmented Reality being utilised in field service delivery can be leveraged just as effectively by smaller and medium-sized businesses as it can by their larger enterprise sized peers. Kris Oldland reports...

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