ARCHIVE FOR THE ‘paul-whitelam’ CATEGORY

Beyond the Headlines: Salesforce Announce the Next Generation of Field Service Management Software

Sep 07, 2020 • FeaturesPaul WhitelamSalesforceUSA

Last week Salesforce announced the next generation of their FSM solution, Salesforce Field Service, which was designed to equip field service organisations with the power of Artificial Intelligence-powered tools to deliver trusted...

Customer Effort Score: Three Ways to Address the Rising KPI

Jul 30, 2019 • Paul Whitelamfield servicefield service engineersfield service managementservice engineersService ManagementUncategorizedCustomer Satisfaction and Expectations

Paul Whitelam, VP Product Marketing, ClickSoftware, outlines why turning to look at how effective our customers’ are at dealing with issues can shine a light on your own performance and productivity...

Why Healthcare Providers Need to Know About Schedule Optimization

Apr 08, 2019 • FeaturesManagementPaul WhitelamClickSoftwarehealthcarescheduling

Paul Whitelam, ClickSoftware takes a deep dive into the healthcare sector, putting forward the case that it is high time healthcare providers embrace schedule optimisation to help cost-effectively improve operations and ensure patient care does...

9 Field Service Practices to Retire by 2020

Dec 18, 2018 • FeaturesManagementSoftware & AppsNPSPaul WhitelamCHange ManagementClickSoftwarefield servicefield service managementfield service softwarefield service technologyService Managementappointment bookingLive Traffic UpdatesCustomer Satisfaction and ExpectationsManaging the Mobile Workforce

With 2020 on the horizon, it’s the perfect time to think about new ways to improve your field service business. Paul Whitelam, ClickSoftware outlines nine key areas that you need to be targeting to ensure your service delivery remains competitive...

Operationalise the Future: 3 Keys to Getting Value from Your Tech Investment...

Nov 01, 2018 • FeaturesPaul WhitelamCHange ManagementClickSoftwarefield servicefield service managementfield service technologyService ManagementSoftware and AppsField TechnologiesManaging the Mobile Workforce

In the early part of this century we have seen huge technological developments impact field service management and increasingly technology and service delivery have become entwined - but investing in the wrong technology can be an expensive...

Getting More Value from Field Service Automation Takes the Human Touch

Jul 06, 2018 • FeaturesAIArtificial intelligenceFuture of FIeld ServicePaul Whitelamzero-touch serviceChatbotsClickSoftwarefield servicefield service managementService Management

Paul Whitelam, VP Product Marketing, ClickSoftware, puts across the case that in the race towards AI adoption we shouldn’t forget to see the value and importance of human input in the service cycle...

Are You Ready to Meet Customer Expectations in 2018?

Mar 01, 2018 • FeaturesFuture of FIeld ServiceMachine LearningOn DemandPaul WhitelamClickSoftwareUser ExperienceUXCustomer Satisfaction and Expectations

Paul Whitelam, Group Vice President of Product Marketing, ClickSoftware takes a look forward to see what the key customer expectations challenges are set to be across the coming year...

What is Service Chain Optimisation?

Jan 19, 2018 • FeaturesPaul WhitelamClickSoftwaresupply chainParts Pricing and Logistics

Paul Whitelam, VP of Product Marketing, ClickSoftware explains why service chain optimisation needn’t be as daunting as we might expect...

The Future of Field Service: Internet of Things

Nov 09, 2017 • FeaturesFuture of FIeld Servicefuture of field servicePaul WhitelamClickSoftwareInternet of Things

Paul Whitelam at ClickSoftware, explains why the future if field service will be heavily based on the Internet of Things.

 

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