ARCHIVE FOR THE ‘paul-white’ CATEGORY

Communication Channels: Customers Want It Their Way

Sep 20, 2018 • Featurescontact centremobile workforce managementmplsystemsPaul Whitefield serviceIFSService ManagementService TriageSoftware and Appssoftware and apps

As humans, we communicate as readily as we breathe and eat. Whichever generation we are born into the desire to relate to the peer group we grow up with remains a constant. The difference lies in the communication technology at our disposal. in...

Opinion: Why Marne Martin being appointed at IFS is excellent news for the whole industry

Sep 14, 2018 • Mark BrewerMArne MArtinmplsystemsPaul WhiteZurichIFSStephen Jeff WattsTom DeVroy

Swedish enterprise mobility and ERP provider IFS recently announced the hiring of former ServicePower CEO, Marne Martin, as President of their Service Management Business Unit, part of a dual role she has taken on alongside being CEO of IFS...

Opinion: Why Marne Martin being appointed at IFS is excellent news for the whole industry

Sep 12, 2018 • FeaturesFSMFuture of FIeld ServiceMark BrewerMArne MArtinmobile workforce managementPaul WhiteWorkwavefield servicefield service technologyIFSService ManagementStephen Jeff WattsDarren Roos

Swedish enterprise mobility and ERP provider IFS recently announced the hiring of former ServicePower CEO, Marne Martin, as President of their Service Management Business Unit, part of a dual role she has taken on alongside being CEO of IFS...

It All Begins And Ends With The Customer

Dec 07, 2017 • FeaturesCustomer ExperienceFuture of FIeld ServicePaul WhiteIFSServitization

Paul White, Director, Customer Engagement Solutions, IFS explains that even with all the data in the world - the most important step to improving the customer experience is understanding what the customer wants...

mplsystems to launch 'pioneering' scheduling tool at Field Service Management Expo

Jun 08, 2017 • NewsFSMEmplsystemsPaul WhiteJon MeredithschedulingSoftware and Apps

Award-winning providers of field service management software, mplsystems, will be exhibiting at the recently rebranded Field Service Management Expo this June on stand N650.

Field Service panel debate: All change please? Paul White

Apr 03, 2014 • FeaturesManagementcost centre to profit centreFuture of FIeld Servicefuture of field servicemplsystemsPaul White

The field service industry continues to evolve at pace. New technologies are constantly emerging which have the potential to change the industry as we know it.

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