ARCHIVE FOR THE ‘omnichannel’ CATEGORY

Introducing Self Service and Artificial Intelligence Without Sacrificing the Human Touch

Jun 24, 2019 • FeaturesSoftware & AppsFuture Technologycontact centresomni channelfield serviceIFSomnichannelCustomer Satisfaction and Expectations

The Importance of Transforming Customer Care

Jun 17, 2019 • FeaturesSoftware & AppsFuture Technologycontact centresomni channelfield serviceIFSomnichannelCustomer Satisfaction and Expectations

How to Reverse the ‘It’s Getting More Complex and Expensive’ Trap

Oct 03, 2018 • Featurescontact centremplsystemsomni channelfield servicefield service managementIFSService ManagementService TriageSoftware and AppsomnichannelCustomer Satisfaction and ExpectationsManaging the Mobile Workforce

Across the last few weeks, we've run a mini-series of excerpts of from the latest white paper from IFS we take a look at how communication is changing and technology is evolving.

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