Manufacturers Admit Challenges With Customer Expectations, Study Shows

May 12, 2020 • NewsNoventumOutcome based servicesHSOServitization and Advanced ServicesCustomer Satisfaction and ExpectationsEMEA

New research into the digital service trends of large manufacturers shows they are lacking the necessary IT infrastructures and are struggling to meet the expectations of customers in the servitization era.

Service Value Chain Optimisation - the Next Frontier for Exponential Growth

Oct 15, 2019 • Featuresfuture of field serviceNoventumService Value Chain

Hilbrand Rustema, founder and Managing Director of Noventum Service Management Consultants, guides us through the incredible growth potential that could be unlocked by optimising the service value chain...

How to identify and follow up on new IoT enabled service opportunities

May 18, 2018 • FeaturesManagementConnected AssetsNoventumDamien NunesDominik Mahrfield serviceIndustrial InternetIndustrie4.0IoTRosanne GresnigtService ManagementService Science FactoryService Innovation and Design

Noventum and the Service Science Factory have been working together to help establish a working framework for service organisations seeking to harness the power of the IoT. Damien Nunes, Dr. Dominik Mahr from the Service Science Factory and...

How do you build a scalable service sales & delivery model?

Apr 11, 2018 • FeaturesManagementHilbrand RustemaNoventumRosanne Gresnigtselling serviceService SalesThe Service Factory

Rosanne Gresnigt and Hilbrand Rustema at specialist service management consultancy Noventum tackle one of the big challenges all field service organizations face - aligning the core functions of service and sales...

Key factors for manufacturing companies to invest in advanced services

Mar 05, 2018 • FeaturesManagementAdvanced Services GroupAnnick PerrymanufacturingNoventumServitizationValue ChangeServitization and Advanced Services

Annick Perry, Senior Project Manager, Noventum gives us some insight into the findings of a recent research project that Noventum and Aston Universities Advanced Services Group have undertaken to look at Advanced Services Trend within...

Seven Steps For Selecting A Field Service Management Solution

Jan 18, 2018 • FeaturesNoventumSoftware and Appssoftware and apps

Noventum have been a trusted pillar of the service management community for a long, long time and now they have established an excellent process to allow field service companies establish which FSM vendors best meet their needs. René Boverhuis...

Noventum Announces their Field Service Management Solutions Reality Check

Nov 02, 2017 • NewsMicrosoftNoventumResearchIFSservicemax

Noventum has released its FSM Solutions Reality Check report, a comprehensive overview of the leading Field Service Management (FSM) solutions to help organisations select the solutions best suited to their requirements.

#fsn20 - The 20 most influential people in field service: 2017 edition (page 3)

Mar 03, 2017 • Andy NeelyFSN20Future of FIeld ServiceJan Van VeenLocal GovernmentMomentum FrameworkNoventumOneserveChris ProctorHilebrandhousing associationInstitute for ManufacturingRustemaServitization

Who are the most influential people in the global field service sector that you need to pay attention to in 2017?


Apr 07, 2016 • FeaturesManagementNoventumEventsService Innovation and DesignCustomer Satisfaction and Expectations

 Why do customers choose your company?  That's becoming a key question for many companies with recognition that Customer Experience Management (CEM) is increasingly important in manufacturing.
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