ARCHIVE FOR THE ‘nick-frank’ CATEGORY

Self Learning Solution. Focused Mind-Set.

Feb 24, 2017 • FeaturesManagementNick Frankfield serviceSelf LearningService On DemandSi2 partners

Nick Frank, Founding Partner with Si2 Partners explains why profitable long term growth comes from having the right people in the right place at the right time and why technology although important, usually plays a secondary role...

Why field service must head back to digital basics

Feb 15, 2017 • FeaturesManagementNick Frankon-Demand EconomyCHange Managementfield serviceSi2 partners

The key to digital transformation for field service organisations lies in people and not technology writes Nick Frank of Si2 Partners...

The art of driving innovative change

Jan 04, 2017 • FeaturesManagementNick FrankService Innovation and Design

Nick Frank, founding partner at Si2 Partners outlines why the importance of people and culture cannot be overlooked when looking to instil a culture of continuous improvement and innovation...

Improve customer experience in 30 minutes through journey mapping...

Dec 02, 2016 • FeaturesManagementJourney MappingmanagementNick Frank

Nick Frank, Managing Partner with Si2 Partners, gives us a back of the envelope exercise that could yield dramatic improvements to our customer understanding...

Brexit: An opportunity for Service Growth?

Nov 10, 2016 • FeaturesManagementBrexitmanagementNick Frank

Service Executives across the world should see Brexit as an opportunity for increasing their influence on companies growth plans writes Nick Frank, Managing Partner, Si2 Partners...

Monetizing digitisation: start with the customer experience and work back

Jun 02, 2016 • FeaturesManagementmanagementNick FrankCustomer Satisfaction and Expectations

Nick Frank, Founding Partner at Si2, discusses the importance of understanding the metrics you are measuring to asses both internal performance and external perceptions of your service delivery in the eyes of your customers, and how the two are...

Finding the measure that drives your service business

Apr 22, 2016 • FeaturesManagementKPIsmanagementNick Frankservice KPIs

Nick Frank, Founding Partner at Si2 Partners, discusses the importance of understanding the metrics you are measuring to asses both internal performance and external perceptions of your service delivery in the eyes of your customers, and how the...

Six strategies to maximise value from products, services and disruptive technologies

Mar 08, 2016 • FeaturesManagementNick FrankServitization

The field service industry is changing rapidly, Nick Frank, Managing Partner, Frank Partners looks at how we can benefit most from the rapidly developing tools and strategies becoming available...

5 patterns to discovering new data driven service revenues

Feb 26, 2016 • FeaturesManagementNick FrankServitization

Nick Frank, Managing Partner, Frank Partners explores the importance of having a road map for harnessing the power that lies within a field service organisation...

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