ARCHIVE FOR THE ‘nick-frank’ CATEGORY

The Importance of Levity in Intense Times

Mar 29, 2020 • FeaturesKris OldlandNick FrankRemote Assistancefield servicefield service managementSi2 partnersremote workingcorona virusCovid-19Harald Wasserman

An unexpected but amusing cameo in a recent live stream with Nick Frank and Harald Wasserman not only brought a welcome moment of levity but also shone a spotlight on an important, but often overlooked aspect of remote working. Kris Oldland,...

Customer Portal – Don’t get caught naked!

Dec 10, 2019 • FeaturesNick FrankSi2 partnersCustomer Portals

Nick Frank shares his thoughts on how to implement a successful customer portal...

Event Review: The Service Community

Nov 29, 2019 • Features3D printingMartin SummerhayesNick FrankThe Service CommunityBSI

Mark Glover sat in on the latest Service Community event where the agenda covered 3D printing, data-driven manufacturing and PAS 280, the beginnings of a British standard for life-cycle engineering services.

Is Our Obsession With AI the Intelligent Way Forward?

Sep 20, 2019 • FeaturesManagementArtificial intelligenceNick FrankSi2Partners

Whilst there has been a lot of hyperbole around the impact Artificial Intelligence will have on field service operations, Nick Frank points out that it is not the answer to life, the universe and everything and we should understand our own...

The Service Sales Trusted Advisor Role In Achieving Customer Success

Aug 06, 2019 • FeaturesNick FrankSi2 partnersTrusted Advisor

The Trusted Advisor mindset is not only a core to service technicians, it is also fundamental to those that sell services and integrated solutions. Nick Frank explains why...

Problem Solving ‘Trusted Advisor’: The Big Assumption

Jun 19, 2019 • FeaturesManagementfuture of field serviceNick FrankSi2PartnersTrusted Advisor

Whilst we want our field service engineers and technicians to be viewed as go to problem solvers and trusted advisors, is that really fair if they haven’t been given sufficient training to meet such expectations, Nick Frank writes...

Accelerating Growth Through Digital People

May 20, 2019 • FeaturesDataNick Frankdigital disruptionDigitalizationServitizationSi2PartnersService People Matter

In a world of digitalisation, servitization and a data driven economy, the fulcrum at the heart of your service delivery needs to be digital people writes Nick Frank...

Do You Hold The Key?

May 14, 2019 • FeaturesKPIsmanagementMartin SummerhayesNick Frank

In recent years, the sector has moved from a service operation that is a cost-centre, to one that can impact customer service. Service outfits, recognising this shift, are now building in Key Performance Indicators (KPIs) to keep pace with a...

Talking 'Trusted Advisor'

Apr 04, 2019 • FeaturescommunicationsmanagementNick Frankservice excellenceSi2PartnersCustomer Focus

Si2 Partners’ Nick Frank outlines why we can’t just expect our field service engineers to naturally achieve the status of trusted advisors without guidance, training and empowerment. 

Nick Frank, Si2 Partners, The Service Community. (Podcast)

Mar 29, 2019 • FeaturesManagementFuture of field servciceNick FrankThe Field Service PodcastThe Service Community

In the latest Field Service Podcast, Nick Frank, Co-Founder and Managing Partner at Si2 Partners of Field Nation, discusses the ethos behind The Service Community, a knowledge-sharing, independent service members' group and looks forward to the...

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