ARCHIVE FOR THE ‘nick-frank’ CATEGORY

From Chaos to Resilience

Apr 22, 2020 • FeaturesManagementfuture of field serviceNick FrankSi2PartnersCovid-19Leadership and Strategy

The chaos that we all found ourselves thrown into during the global pandemic has meant a lot of introspection from both a personal and corporate perspective for all of us. Yet as we move forwards into the new realities of a post-Covid-19 world...

The Importance of Levity in Intense Times

Mar 29, 2020 • FeaturesKris OldlandNick FrankRemote Assistancefield servicefield service managementSi2 partnersremote workingcorona virusCovid-19Harald Wasserman

An unexpected but amusing cameo in a recent live stream with Nick Frank and Harald Wasserman not only brought a welcome moment of levity but also shone a spotlight on an important, but often overlooked aspect of remote working. Kris Oldland,...

Customer Portal – Don’t get caught naked!

Dec 10, 2019 • FeaturesNick FrankSi2 partnersCustomer Satisfaction and Expectations

Nick Frank shares his thoughts on how to implement a successful customer portal...

Event Review: The Service Community

Nov 29, 2019 • Features3D printingMartin SummerhayesNick FrankThe Service CommunityBSI

Mark Glover sat in on the latest Service Community event where the agenda covered 3D printing, data-driven manufacturing and PAS 280, the beginnings of a British standard for life-cycle engineering services.

Is Our Obsession With AI the Intelligent Way Forward?

Sep 20, 2019 • FeaturesManagementArtificial intelligenceNick FrankSi2Partners

Whilst there has been a lot of hyperbole around the impact Artificial Intelligence will have on field service operations, Nick Frank points out that it is not the answer to life, the universe and everything and we should understand our own...

The Service Sales Trusted Advisor Role In Achieving Customer Success

Aug 06, 2019 • FeaturesNick FrankSi2 partnersTrusted Advisor

The Trusted Advisor mindset is not only a core to service technicians, it is also fundamental to those that sell services and integrated solutions. Nick Frank explains why...

Problem Solving ‘Trusted Advisor’: The Big Assumption

Jun 19, 2019 • FeaturesManagementfuture of field serviceNick FrankSi2PartnersTrusted Advisor

Whilst we want our field service engineers and technicians to be viewed as go to problem solvers and trusted advisors, is that really fair if they haven’t been given sufficient training to meet such expectations, Nick Frank writes...

Accelerating Growth Through Digital People

May 20, 2019 • FeaturesDataNick Frankdigital disruptionDigitalizationServitizationSi2PartnersService People Matter

In a world of digitalisation, servitization and a data driven economy, the fulcrum at the heart of your service delivery needs to be digital people writes Nick Frank...

Do You Hold The Key?

May 14, 2019 • FeaturesKPIsmanagementMartin SummerhayesNick Frank

In recent years, the sector has moved from a service operation that is a cost-centre, to one that can impact customer service. Service outfits, recognising this shift, are now building in Key Performance Indicators (KPIs) to keep pace with a...
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