ARCHIVE FOR THE ‘nick-frank’ CATEGORY

Accelerating Growth Through Digital People

May 20, 2019 • FeaturesDataNick Frankdigital disruptionDigitalizationServitizationSi2PartnersService People Matter

In a world of digitalisation, servitization and a data driven economy, the fulcrum at the heart of your service delivery needs to be digital people writes Nick Frank...

Do You Hold The Key?

May 14, 2019 • FeaturesKPIsmanagementMartin SummerhayesNick Frank

In recent years, the sector has moved from a service operation that is a cost-centre, to one that can impact customer service. Service outfits, recognising this shift, are now building in Key Performance Indicators (KPIs) to keep pace with a...

Talking 'Trusted Advisor'

Apr 04, 2019 • FeaturescommunicationsmanagementNick Frankservice excellenceSi2PartnersCustomer Focus

Si2 Partners’ Nick Frank outlines why we can’t just expect our field service engineers to naturally achieve the status of trusted advisors without guidance, training and empowerment. 

Nick Frank, Si2 Partners, The Service Community. (Podcast)

Mar 29, 2019 • FeaturesManagementFuture of field servciceNick FrankThe Field Service PodcastThe Service Community

In the latest Field Service Podcast, Nick Frank, Co-Founder and Managing Partner at Si2 Partners of Field Nation, discusses the ethos behind The Service Community, a knowledge-sharing, independent service members' group and looks forward to the...

Renishaw to host Service Community event

Feb 25, 2019 • NewsmanagementNick FrankField Service EventsThe Service Community

Engineering and scientific technology firm Renishaw will host The Service Community's next gathering in April, which offers "real insight from real people on service-led growth."

It’s Good to Talk to Improve

Dec 27, 2018 • FeaturesManagementmobile workforce managementNick Frankfield serviceService CommunityService ManagementSi2 partnersNetworkingPeer to peer learning

The UK Service Community is a group of professionals who are passionate about service and believe in sharing ideas and experiences in order to improve. It is a community in the true sense of the word in that there is no legal entity, no sponsors,...

Augmented Knowledge: Combining Knowledge Management with Augmented Reality and People...

Nov 14, 2018 • FeaturesAugmented RealityFuture of FIeld ServiceKnowledge Managementmobile workforce managementNick FrankRemote Assistancefield servicefield service managementfield service technologyService ManagementSi2 partnersField TechnologiesPeter Maier

We've been asking for some time now how Augmented Reality will fill its potential as a central fulcrum within the future of field service. For Nick Frank the key is for it AR to become entwined with Knowledge Management... 

Interested in Service Selling, Buying Advanced Services, AR implentation, New BSI standard - Last chance to sign up to next Service Community event

Sep 21, 2018 • ManagementNewsAugmented RealityNick Frankfield serviceGE Digitalselling serviceService CommunityService ManagementservicemaxMOD

Places for the upcoming Service Community event which is being hosted by GE Power, are now becoming very limited...

Research Report: Should we still be promoting from within when appointing Service Managers? (Part Two)

Aug 23, 2018 • FeaturesManagementNick FrankRecruitmentresearchResearchWorkammofield servicefield service managementService LeadershipService ManagementService ManagerService People MattersSi2 partnersTrainingTalent DevelopmentWorkforce Managemnet

Across recent weeks here on fieldservicenews.com we've published a series of features analysing an exclusive research project run in partnership with Si2 Partners, WorkAmmo and Service People Matters.

Research Report: Should we still be promoting from within when appointing Service Managers? (Part One)

Aug 16, 2018 • FeaturesManagementNick FrankresearchresourcesWorkammofield service managementService LeadershipService ManagementService People MattersSi2 partnersField Service PodcastService ManagersService RecruitmentWorkforce Managewment

Previously on fieldservicenews.com we published an analysis of an exclusive research project run in partnership with Si2 Partners,WorkAmmo and Service People Matters where we revealed that 57% of field service organisations prefer to promote...

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