TTEC and LivePerson Form Strategic Partnership to Fuel AI-Powered Digital Transformation for Enterprises

Nov 18, 2019 • NewsArtificial intelligencefuture of field service

Customer experience leaders combine technology and services to disrupt the legacy contact centre ecosystem with digital engagement, messaging and AI solutions.

HSO Announce Webinar Event

Nov 15, 2019 • Software & AppsNewsWebinarHSO

Webinar will introduce attendees to firm's Dynamic Advanced Field Service platform.

IFS bolsters UK presence with opening of new regional office

Nov 15, 2019 • ManagementNewsfuture of field serviceIFSSoftware and Apps

Software firm open Surrey arm in South East of England.

CRMI and Service Strategies Corp Partner to Drive World-Class Customer Service

Nov 14, 2019 • ManagementNewscustomer engagementpartnership

Customers of Service Strategies Corp can qualify to receive the NorthFace ScoreBoard Award℠ (NFSB) for customer service excellence and customers of CRMI can qualify to receive Service Capability & Performance (SCP) certification for meeting...

BigChange Provides a Platform for Growth at High Level Window Cleaning Specialist

Nov 13, 2019 • Software & AppsNewsBig CHange

The Price Group, one of the UK’s pioneers in high level cleaning services, has implemented BigChange's 5-in-1 Mobile Workforce Management Platform.

ContactEngine in partnership with BT’s Enterprise unit wins UK Customer Experience Award

Nov 12, 2019 • ManagementNewsArtificial intelligenceawardSoftware and Apps

ContactEngine, the conversational AI technology used by large corporations to automate customer communications, together with BT’s Enterprise business, wins gold in the category of ‘Use of Technology’ at the UK Customer Experience Awards 2019.

UK Charity Urges Businesses to Understand Workplace Mental Health

Nov 11, 2019 • ManagementNewshealth and safetyHSE

Mates in Mind highlights recent mental health statistics as a stark warning to employers of the cost to workers and businesses if workplace mental health is not properly understood.

Comarch Improves Hospital Inventory Management by Cloud-based Field Service Management Software for MedicAir in Italy

Nov 08, 2019 • NewsComarchMedicalSoftware and Apps

MedicAir, an Italian provider of home health medical services and a distributor of medical supplies, has chosen Comarch to enhance delivery of medical gas cylinders, and to upgrade both installations and service maintenance planning to all the...

'Robotic’ Staff Service Tainting UK Customer Satisfaction, Report Finds.

Nov 08, 2019 • ManagementNewsArtificial intelligenceAutomationCustomer Expectationsfuture of field serviceRoboticsCustomaer Satisfaction

In an age of artificial intelligence and automation, new research finds that the ability of workers to improvise and innovate is already underused.

SAP CEO Steps Down to Take-up ServiceNow Role

Nov 07, 2019 • NewsmanagementSAPservicenowappointment

Bill McDermot has left SAP to take-up CEO role at ServiceNow vacated by John Donahoe who joins Nike.

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