Customer experience leaders combine technology and services to disrupt the legacy contact centre ecosystem with digital engagement, messaging and AI solutions.
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Webinar will introduce attendees to firm's Dynamic Advanced Field Service platform.
Software firm open Surrey arm in South East of England.
Customers of Service Strategies Corp can qualify to receive the NorthFace ScoreBoard Award℠ (NFSB) for customer service excellence and customers of CRMI can qualify to receive Service Capability & Performance (SCP) certification for meeting...
The Price Group, one of the UK’s pioneers in high level cleaning services, has implemented BigChange's 5-in-1 Mobile Workforce Management Platform.
ContactEngine, the conversational AI technology used by large corporations to automate customer communications, together with BT’s Enterprise business, wins gold in the category of ‘Use of Technology’ at the UK Customer Experience Awards 2019.
Mates in Mind highlights recent mental health statistics as a stark warning to employers of the cost to workers and businesses if workplace mental health is not properly understood.
MedicAir, an Italian provider of home health medical services and a distributor of medical supplies, has chosen Comarch to enhance delivery of medical gas cylinders, and to upgrade both installations and service maintenance planning to all the...
In an age of artificial intelligence and automation, new research finds that the ability of workers to improvise and innovate is already underused.
Bill McDermot has left SAP to take-up CEO role at ServiceNow vacated by John Donahoe who joins Nike.