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Announcement: Field Service News Sympoisum Cancelled Due to Government Uncertainty

Sep 15, 2020 • News

Kris Oldland, Editor-in-Chief, Field Service News, makes an announcement regarding the forthcoming planned events scheduled to be held in the UK next month... 

Cultural Misalignment and Poor Vendor Advice Among Top Reasons for Digital Transformation Derailment, IFS Study Finds

Sep 10, 2020 • NewsArtificial intelligenceDigital TransformationIFSTechnology

As digital transformation spend is increasing around the world, businesses look for technology vendors whose ethics (29 percent) and culture (23 percent) align with their own. Interestingly, these considerations trump innovation in the ranking of...

ServiceMax Announces New Offering, Asset 360 for Salesforce, Bringing Asset-Centric Capabilities to all Types of Field Service Organizations

Sep 03, 2020 • NewsDigital TransformationSalesforceservicemax

Combined with Salesforce Customer 360 Platform and Salesforce Field Service, Asset 360 will create the world's most complete field service solution on the world's #1 CRM platform

AI and Automation Power Latest Release of IFS Customer Engagement Software

Sep 03, 2020 • NewsArtificial intelligenceDigital TransformationIFSTechnology

IFS, the global enterprise applications company, announces the availability of new and enhanced capabilities in its customer engagement software enabling companies to respond to the challenges facing the traditional call center and transform...

Salesforce Announce the Next Generation of Field Service: AI-Powered Tools for Trusted, Mission-Critical Field Service

Sep 01, 2020 • NewsDigital TransformationSalesforce

Salesforce has announced today the next generation of their FSM solution Salesforce Field Service. Which has been designed to equip field service organisations with the power of AI-powered tools to deliver trusted, mission-critical field service.

Aquant Announces Intelligent Warranty Audit to Accelerate Service Transformation

Aug 19, 2020 • NewsArtificial intelligenceDigital TransformationtechnologyAquant

Warranty claims is a $50 billion industry that organizations have overlooked during the digital transformation process. With little insight into how much money is wasted, two to four percent of a company’s revenues vanish into a black hole of...

Scope AR & ServiceMax Parner to Deliver Knowledge Management Tools

Aug 18, 2020 • NewsAugmented RealityDigital TransformationScope ARservicemax

New integration between the companies’ WorkLink and Field Service Management platforms gives field service technicians real-time access to augmented reality work instructions and remote assistance...

Webfleet Solutions Launches Electric Vehicle Features

Jul 24, 2020 • Fleet TechnologyNewsElectric Vehiclesfleet managementWebfleet Solutions

Webfleet Solutions, Europe’s leading telematics provider, has enhanced its offering with new features that give fleet managers remote insights into their electric and hybrid vehicles.

Autotalks and Applied Information Partner to Help Emergency Vehicles Arrive Faster

Jul 22, 2020 • NewsDigital TransformationEmergency Servicessoftrware and appsUSAAUTOTALKSAPPLIED INFORMATION

Autotalks and Applied Information have teamed up to carry out the world’s first Dual-Mode /Dual-Active V2X deployment, in which Autotalks’ chipsets are installed in roadside units such as traffic lights in Georgia, Texas and Hawaii.

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