ARCHIVE FOR THE ‘mplsystems’ CATEGORY

How to Reverse the ‘It’s Getting More Complex and Expensive’ Trap

Oct 03, 2018 • Featurescontact centrecustomer engagementmobile workforce managementmplsystemsomni channelfield servicefield service managementIFSService ManagementService TriageSoftware and Appsomnichannel

Across the last few weeks, we've run a mini-series of excerpts of from the latest white paper from IFS we take a look at how communication is changing and technology is evolving.

Complexity Is a Distraction to Delivering your Target Customer Experience

Sep 26, 2018 • Featurescontact centremobile workforce managementmplsystemsomni channelfield servicefield service managementIFSService ManagementService TriageSoftware and Apps

As part of a new mini-series of excerpts of from the latest white paper from IFS we take a look at how communication is changing and technology is evolving.

Communication Channels: Customers Want It Their Way

Sep 20, 2018 • Featurescontact centremobile workforce managementmplsystemsPaul Whitefield serviceIFSService ManagementService TriageSoftware and Appssoftware and apps

As humans, we communicate as readily as we breathe and eat. Whichever generation we are born into the desire to relate to the peer group we grow up with remains a constant. The difference lies in the communication technology at our disposal. in...

Opinion: Why Marne Martin being appointed at IFS is excellent news for the whole industry

Sep 14, 2018 • Mark BrewerMArne MArtinmplsystemsPaul WhiteZurichIFSStephen Jeff WattsTom DeVroy

Swedish enterprise mobility and ERP provider IFS recently announced the hiring of former ServicePower CEO, Marne Martin, as President of their Service Management Business Unit, part of a dual role she has taken on alongside being CEO of IFS...

A new era for IFS...

Jun 18, 2018 • FeaturesFSMIFS FSM 6Mark BrewermplsystemsWork WaveEQTERPfield service managementIFSIFS APPS 10SAPService ManagementSoftware and AppsStephen Jeff Watts

With a new CEO taking the helm Swedish FSM and ERP providers, IFS enter a new era of their ongoing development. Kris Oldland, Editor-in-Chief was on hand at the IFS World Conference in Atlanta to see the developments first hand and caught up with...

IFS Make double M&A swoop in field service sector...

Aug 28, 2017 • NewsCRMMark Brewermplsystemsfield service managementIFSSoftware and Apps

IFS’ new ownership private equity firm EQT are standing true to their promise to accelerate the growth of the Swedish firm as they make to key UK acquisitions...

IFS makes two Service Management acquisitions: mplsystems Limited and Field Service Management Limited

Aug 01, 2017 • Newscontact centreMergers and Acquisitionsmplsystemsend to end serviceField Service Management LtdIFSSoftware and Apps

IFS, the global enterprise applications company, today announces it has completed the acquisition of mplsystems Limited and Field Service Management Limited.

Field Service News @ FSME - mplsystems launch AESOP a genetic algorithm based scheduling system

Jul 21, 2017 • videomplsystemsVideoField Service Management ExpoGenetic AlgorithmsschedulingSoftware and Appssoftware and apps

Kris Oldland, Editor-in-Chief, Field Service News reports live from the Field Service Management Expo where he spoke to Susannah Richardson and Neil Jones of mplsystems about the launch of AESOP a genetic algorithm based scheduling engine...

Product Launch - AESOP: Advanced Engineer Scheduling Optimisation & Prediction

Jun 19, 2017 • NewsmplsystemsField Service Management ExposchedulingSoftware and Apps

mplsystems will be aiming to transform field service efficiency with new AESOP scheduling & optimisation module launching tomorrow at the Field Service Management Expo in London.

UK/Europe Field Service Organisations (FSOs) continue to invest in new technologies and analytics

Jun 15, 2017 • FeaturesManagementmplsystemsresearchBill PollockStrategies for GrowthSusannah RichardsonUK

"Bill Pollock, President Strategies for GrowthSM takes a look at some of the findings of their 2017 Field Service Management Benchmark Survey to explore the degree to which UK Field Service Organisations are  investing in new technologies and...

1 2 3 4 »

Leave a Reply

Latest from Twitter