ARCHIVE FOR THE ‘mplsystems’ CATEGORY

How to Reverse the ‘It’s Getting More Complex and Expensive’ Trap

Oct 03, 2018 • contact centrecustomer engagementFeaturesfield servicefield service managementIFSmobile workforce managementmplsystemsomni channelomnichannelService ManagementService TriageSoftware and Apps

Across the last few weeks, we've run a mini-series of excerpts of from the latest white paper from IFS we take a look at how communication is changing and technology is evolving.

Complexity Is a Distraction to Delivering your Target Customer Experience

Sep 26, 2018 • contact centreFeaturesfield servicefield service managementIFSmobile workforce managementmplsystemsomni channelService ManagementService TriageSoftware and Apps

As part of a new mini-series of excerpts of from the latest white paper from IFS we take a look at how communication is changing and technology is evolving.

Communication Channels: Customers Want It Their Way

Sep 20, 2018 • contact centreFeaturesfield serviceIFSmobile workforce managementmplsystemsPaul WhiteService ManagementService TriageSoftware and Appssoftware and apps

As humans, we communicate as readily as we breathe and eat. Whichever generation we are born into the desire to relate to the peer group we grow up with remains a constant. The difference lies in the communication technology at our disposal. in...

Opinion: Why Marne Martin being appointed at IFS is excellent news for the whole industry

Sep 14, 2018 • MArne MArtinIFSMark BrewerZurichStephen Jeff WattsPaul WhitemplsystemsTom DeVroy

Swedish enterprise mobility and ERP provider IFS recently announced the hiring of former ServicePower CEO, Marne Martin, as President of their Service Management Business Unit, part of a dual role she has taken on alongside being CEO of IFS...

A new era for IFS...

Jun 18, 2018 • EQTERPFeaturesfield service managementFSMIFSIFS APPS 10IFS FSM 6Mark BrewermplsystemsSAPService ManagementSoftware and AppsStephen Jeff WattsWork Wave

With a new CEO taking the helm Swedish FSM and ERP providers, IFS enter a new era of their ongoing development. Kris Oldland, Editor-in-Chief was on hand at the IFS World Conference in Atlanta to see the developments first hand and caught up with...

IFS Make double M&A swoop in field service sector...

Aug 28, 2017 • CRMfield service managementIFSMark BrewermplsystemsNewsSoftware and Apps

IFS’ new ownership private equity firm EQT are standing true to their promise to accelerate the growth of the Swedish firm as they make to key UK acquisitions...

IFS makes two Service Management acquisitions: mplsystems Limited and Field Service Management Limited

Aug 01, 2017 • contact centreend to end serviceField Service Management LtdIFSMergers and AcquisitionsmplsystemsNewsSoftware and Apps

IFS, the global enterprise applications company, today announces it has completed the acquisition of mplsystems Limited and Field Service Management Limited.

Field Service News @ FSME - mplsystems launch AESOP a genetic algorithm based scheduling system

Jul 21, 2017 • Field Service Management ExpoGenetic AlgorithmsmplsystemsschedulingSoftware and Appssoftware and appsvideoVideo

Kris Oldland, Editor-in-Chief, Field Service News reports live from the Field Service Management Expo where he spoke to Susannah Richardson and Neil Jones of mplsystems about the launch of AESOP a genetic algorithm based scheduling engine...

Product Launch - AESOP: Advanced Engineer Scheduling Optimisation & Prediction

Jun 19, 2017 • Field Service Management ExpomplsystemsNewsschedulingSoftware and Apps

mplsystems will be aiming to transform field service efficiency with new AESOP scheduling & optimisation module launching tomorrow at the Field Service Management Expo in London.

UK/Europe Field Service Organisations (FSOs) continue to invest in new technologies and analytics

Jun 15, 2017 • Bill PollockFeaturesManagementmplsystemsresearchStrategies for GrowthSusannah RichardsonUK

"Bill Pollock, President Strategies for GrowthSM takes a look at some of the findings of their 2017 Field Service Management Benchmark Survey to explore the degree to which UK Field Service Organisations are  investing in new technologies and...

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