ARCHIVE FOR THE ‘millennials’ CATEGORY

Could the gig economy give rise to a new generation of ‘tech-couriers’?

Oct 29, 2019 • FeaturesFuture of FIeld ServiceKris OldlandMIllennialsLast Miletech courier

In keeping with the 2019 modus operandi of ‘Uberize everything,’ tapping into the gig economy to overcome last-mile service  delivery challenges could be a smart move argues Kris Oldland...

Have Millennials Broken Field Service Yet?

May 23, 2019 • Featuresfuture of field serviceMilleniallsmillennialMIllennialsField Technologies

Kris Oldland reflects on whether a two speed approach to staff development is the way to deal with the transitory nature of millennials...

The Field Service Podcast: series 2 episode 5 - The ageing workforce and the millennial army

Aug 08, 2018 • FeaturesManagementAgeing Workforce CrisisMIllennialsNick FrankPodcastRecruitmentWorkammoDevelopmentfield servicefield service engineersfield service managementField Service ManagerService ManagementService ManagerSi2 partnersService People Matter

 

Kris Oldland, Editor-in-Chief, Field Service News talks to nick Frank, Founding Partner, Si2 Partners, about some of the key findings of a recent research project recently undertaken by the two companies that explored emerging trends in the...

Three Change Management Projects Field Service Leaders Must Get Right

May 08, 2018 • FeaturesManagementAccentureAIArtificial intelligenceData AnalysticsKISS PrincipalMachine LearningMIllennialsClickSoftwareDevelopment Dimensions Internationalfield servicefield service managementInternet of ThingsIoTService TrainingTalent ManagementUberization of Service

Barrett Coakley, Product Marketing Manager, ClickSoftware offers some crucial advice in the complex and crucial area of change management...

3 keys to build a strong employer brand in the Service Industry...

Feb 08, 2018 • FeaturesManagementMIllennialsNick FrankRecruitmentSi2 partnersTalent Management

Nick Frank, Managing partner at Si2 Partners explores an important topic in the face of an ageing workforce crisis - how to make your brand an attractive prospect for the growing Millennial workforce...

What role does technology play in attracting and developing new Field Service Engineers? (part 2)

Feb 06, 2018 • FeaturesFuture of FIeld ServiceMIllennialsresearchservicemaxTraining

Across the last five weeks, we've been presenting you with the findings from our most recent research project, which we ran in partnership with ServiceMax from GE Digital

The Changing Face Of The Field Service Engineer (part 2)

Jan 16, 2018 • FeaturesAGeing WorkforceFuture of FIeld ServiceMIllennialsresearchResearchDevelopmentservicemaxTraining

Our latest research project, run in partnership with ServiceMax from GE Digital has take a deep dive into how the role of the field service engineer is evolving. Across the next few months we will be publishing a series of articles both in print...

The Changing Face Of The Field Service Engineer (part 1)

Jan 10, 2018 • FeaturesAGeing WorkforceFuture of FIeld ServiceMIllennialsresearchDevelopmentservicemaxTraining

Our latest research project, run in partnership with ServiceMax from GE Digital has take a deep dive into how the role of the field service engineer is evolving. Across the next few months we will be publishing a series of articles both in print...

Performance Management: Why it matters in field service

Jul 13, 2015 • FeaturesFuture of FIeld ServiceMIllennialsPerformance Managementperformance metricsfield servicefield service management

Last month, Marne Martin, CEO of Servicepower, evaluated the need to focus on the technology required to operate a field service operation and discussed recruiting, training, motivating, and retaining new Millennial employees (Technology and...

Webinar: Field Service 2020 - Major considerations for field service in the not so distant future

May 28, 2015 • videoFeaturesAGeing WorkforceMIllennialsresourcesWEbianrsWebinarsIoTservicemax

In our recent webinar run in partnership with ServiceMax, we explored two of the biggest topics in field service in 2015.

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