ARCHIVE FOR THE ‘millenialls’ CATEGORY

Why Artificial Intelligence in Field Service is Dependent on People

Apr 28, 2020 • Ageing Workforce CrisisArtificial intelligenceMilleniallsWorkforce Developmentfield servicefield service managementField Service EngneerAquant

So far in this series of excerpts from a white paper recently published by Aquant, we've assessed the significant challenge field service companies face in finding balance in their workforce and the role Artificial Intelligence (AI) can play in...

Why Knowledge Transfer is Failing in Field Service

Apr 21, 2020 • Ageing Workforce CrisisArtificial intelligenceMilleniallsWorkforce Developmentfield servicefield service managementField Service EngneerAquant

In our previous article in this series of excerpts from a recent white paper published by Aquant we explored the significant challenges field service companies are facing as they try to navigate the huge demographic changes that are underway at...

Solving the Field Service Skill Gap with AI

Apr 14, 2020 • Ageing Workforce CrisisArtificial intelligenceMilleniallsWorkforce Developmentfield servicefield service managementField Service EngneerAquant

Field service teams are in flux. The existing drain to the workforce brought on by a deluge of retiring Baby Boomers combined with an unsteady economy is creating unprecedented service and performance challenges. In this series of excerpts from a...

Shared Field Service Knowledge in an On-Demand World

Oct 21, 2019 • FeaturesManagementAly PinderIDCKnowledge ManagementKnowledge SharingKnowledge TransferMillenialls

IDC’s Aly Pinder explores one of the most crucial conundrums facing field service organisations today - how to ensure knowledge transfer is seamless across the organisation...

Have Millennials Broken Field Service Yet?

May 23, 2019 • Featuresfuture of field serviceMilleniallsmillennialMIllennialsField Technologies

Kris Oldland reflects on whether a two speed approach to staff development is the way to deal with the transitory nature of millennials...

Research Analysis: The Changing Face of the Field Service Engineer (Excerpt Two)

Mar 16, 2018 • videoFeaturesFuture of FIeld ServiceKieran NotterMilleniallsresearchGE DigitalIoTservicemax

Kris Oldland, Editor-in-Chief, Field Service News and Kieran Notter, Director, Global Customer Transformation, ServiceMax from GE Digital explore the findings of an exclusive independent research conducted by Field Service News and sponsored by...

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