ARCHIVE FOR THE ‘martin-summerhayes’ CATEGORY

Where is the wisdom in the data you have?

Nov 06, 2019 • Featuresfuture of field serviceMartin Summerhayesdata analysisData Management

As a sector we are drowning in data. Filtering it all down to something useful is growing more and more difficult. Here, Martin Summerhayes, outlines a strategy that will keep your head above the ones and zeros.

What is the road ahead for Services?

Nov 01, 2019 • FeaturesManagementFuture of FIeld ServiceMartin Summerhayes

Martin Summerhayes takes us back to the future as he looks at field service past, present and future...

How to Make Change work: start with PPTX

Sep 19, 2019 • FeaturesManagementMartin SummerhayesCHange Management

In an industry that moves as rapidly as field service often does, it is important to have a firm grasp on the nuanced skill of change management. However, getting to the heart of what makes change work lies in an all too familiar acronym writes...

PODCAST: Service - A Retrospective

Sep 13, 2019 • FeaturesCustomer Experiencefuture of field serviceMartin SummerhayesThe Field Service Podcast

In the latest Field Service Podcast, Martin Summerhayes ponders service's evolution and plots where we are now and where we are headed.

Do You Hold The Key?

May 14, 2019 • FeaturesKPIsmanagementMartin SummerhayesNick Frank

In recent years, the sector has moved from a service operation that is a cost-centre, to one that can impact customer service. Service outfits, recognising this shift, are now building in Key Performance Indicators (KPIs) to keep pace with a...

PODCAST - Martin Summerhayes: "Field service is as much around customer service as it is technology."

Mar 01, 2019 • FeaturesCustomer ServiceFuture of FIeld ServiceMartin Summerhayesworkforce managementStaff WellbeingThe Field Service PodcastMark Glover

In the latest Field Service Podcast, Fujitsu's Head of Delivery Management and Service, Martin Summerhayes, suggests we should be framing the service industry in a different way to encourage young people to the sector.

Martin Summerhayes: A life in service

Feb 20, 2019 • FeaturesCustomer ServiceFujitsumanagementMartin SummerhayesTraining

As a mantra, fixing the customer first and the problem second, has served Martin Summerhayes well in his 30-plus years in service profession. Mark Glover, caught up with Fujitsu’s Head of Delivery Strategy and Service Improvement to discuss what...

Field Service News @ Service Management Expo 2015 – Interviews Day 2

Sep 18, 2015 • videoFujitsulive at smeMartin SummerhayesIFSService Management Expo. Cubit Transportation Syst

The great and the good of the service management industry came together at this years Service Management Expo held in London's Exel and Field Service News was at the hear of the action hosting the Field Service Solutions Zone.

Event Preview: Field Service Solutions Theatre at the Service Management Expo - Day Thre

May 19, 2015 • FeaturesMartin SummerhayesEventsService Management ExpoTim Jonestomtom

Running across the 16th, 17th and 18th of June the Service Management Expo remains one of Europe’s key field service events and Field Service News is pleased to be hosting the free educational sessions in the Field Service Solutions theatre once...

#FSN20 – The Twenty most influential people in field service: Part Four

Feb 19, 2015 • FeaturesaberdeenAly PinderFSN20FujitsuFuture of FIeld ServiceHilbrand RustemaMartin SummerhayesNoventumBill PollockIBMSteve DowntonSteve StreetStrategies for Growth

Across December and January we asked our readers to nominate candidates for the inaugural #FSN20, a list of the twenty most influential people in field service. We received nominations from across the globe through social media, email and even a...

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