ARCHIVE FOR THE ‘mark-glover’ CATEGORY

Take to the Skies

Oct 29, 2019 • FeaturesFuture of FIeld ServicedronesMark GloverLast MileKey Performance Indicator

A few years back Amazon CEO Jeff Bezos declared on US National TV that he would be investing in Prime Air a delivery network that would utilise drones to deliver packages to their customers. At the time many cynically argued that it was a...

Is Last Mile Service Delivery Your The Weakest Link?

Oct 24, 2019 • FeaturesmanagementMark GloverLast Mile

As our roads become increasingly congested, driven by several factors including the increasing urbanisation of our populations and the mega-trend of click to order replacing the bricks and mortar high street, field service engineers can face...

PODCAST - Professor Christian Kowalowski

Mar 14, 2019 • FeaturesCustomer ServiceFuture of field servciceFuture of FIeld Serviceworkforce managementServitizationThe Field Service PodcastMark Glover

In the latest Field Service Podcast, Christian Kowalkowski, Professor of Industrial Marketing at Linköping University, discusses the challenges round transitioning to a servitization business model.

PODCAST - Chris Ruff from Glympse: Driverless Cars and Location Based Services is the Future of Field Service

Mar 08, 2019 • FeaturesFuture of FIeld ServicefleetGlympseThe Field Service PodcastMark Glover

The future of field service will see location based services play a dominant role as autonomous vehicles take to the road says Chris Ruff CEO at Location-based technology firm Glympse, who is the latest guest on The Field Service Podcast.

 

The...

PODCAST - Martin Summerhayes: "Field service is as much around customer service as it is technology."

Mar 01, 2019 • FeaturesCustomer ServiceFuture of FIeld ServiceMartin Summerhayesworkforce managementStaff WellbeingThe Field Service PodcastMark Glover

In the latest Field Service Podcast, Fujitsu's Head of Delivery Management and Service, Martin Summerhayes, suggests we should be framing the service industry in a different way to encourage young people to the sector.

PODCAST: The Digitalisation of Spare Parts Has Huge Potential

Feb 22, 2019 • FeaturesSpare PartsThe Field Service PodcastMark Glover

THE FIELD SERVICE PODCAST: Florian Kriz, Vandelande. The digitalisation of a spare parts inventory has huge potential but comes with many challenges.

Stand Alone.

Jan 31, 2019 • FeaturesmanagementLone Worker SafetyMark Glover

Given the many industries field service straddles, the crossover of its employees into lone working is huge. Field Service News’ Mark Glover looks into this area of health and safety and discovers how technology - and positive human engagement -...

The Tip of the Iceberg...

Jan 28, 2019 • FeaturesFuture of FIeld ServiceGE DigitalIoTScott bergservicemaxMark Glover

A year into his tenure heading-up ServiceMax Scott Berg is in a positive mood. Field Service News’ Deputy Editor Mark Glover went to meet the CEO to discuss life after GE’s acquisition, Brexit and why IoT still has more to offer...

The Field Service Podcast: Artificial Intelligence - Robots are not going to take over field service (or are they?)

Jan 18, 2019 • FeaturesArtificial intelligenceFuture of FIeld ServiceOneserveChris ProctorIoTField Service PodcastMark Glover

The Field Service Podcast returns for series three with a brand new host Mark Glover who speaks to Oneserve's CEO Chris Proctor. 

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