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Digital Transformation: the engine powering our experience economy

Jul 30, 2019 • FeaturesManagementCustomer ExpectationsCustomer Experiencecustomer satisfactionCustomer ServiceMark Brewermobile workforce managementDigital TransformationExperience Economyfield servicefield service managementIFSService Management

In his previous article for Field Service News, Mark Brewer, Global Industry Director, Service Management, IFS introduced the concept of the experience economy, now he outlines why digital transformation is the key to driving it forwards...

Outcome economy set to drive new forms of product innovation

Nov 30, 2018 • FeaturesAftermarketFuture of FIeld ServiceMark BrewerIFS

This year's Aftermarket Business Platform was once again a hive of information as senior leaders from across the European continent and beyond came together to share their insight, learn from their peers and see first hand the technology that is...

IoT + AR in Field Service: Convergence of the Physical and the Digital

Oct 24, 2018 • FeaturesAugmented RealityConnected Field ServiceFuture of FIeld Servicefuture of field serviceMark Brewermobile workforce managementRemote Assistancefield servicefield service managementIFSInternet of ThingsService Management

Mark Brewer looks at how and why the two big technologies that are set to alter our industry forever are likely to converge...

Opinion: Why Marne Martin being appointed at IFS is excellent news for the whole industry

Sep 14, 2018 • Mark BrewerMArne MArtinmplsystemsPaul WhiteZurichIFSStephen Jeff WattsTom DeVroy

Swedish enterprise mobility and ERP provider IFS recently announced the hiring of former ServicePower CEO, Marne Martin, as President of their Service Management Business Unit, part of a dual role she has taken on alongside being CEO of IFS...

Opinion: Why Marne Martin being appointed at IFS is excellent news for the whole industry

Sep 12, 2018 • FeaturesFSMFuture of FIeld ServiceMark BrewerMArne MArtinmobile workforce managementPaul WhiteWorkwavefield servicefield service technologyIFSService ManagementStephen Jeff WattsDarren Roos

Swedish enterprise mobility and ERP provider IFS recently announced the hiring of former ServicePower CEO, Marne Martin, as President of their Service Management Business Unit, part of a dual role she has taken on alongside being CEO of IFS...

Customer engagement: Powering the Experience Economy

Jul 09, 2018 • FeaturesCustomer TOuchpointsFuture of FIeld ServiceMark BrewerExperience Economyfield servicefield service managementIFSService DesignService EconomyService Management

Commerce has successfully transitioned from being based around commodities, then products and finally services. But that is not the end of the evolution as Mark Brewer, Global Industry Director, Service Management, IFS introduces the concept of...

A new era for IFS...

Jun 18, 2018 • FeaturesFSMIFS FSM 6Mark BrewermplsystemsWork WaveEQTERPfield service managementIFSIFS APPS 10SAPService ManagementSoftware and AppsStephen Jeff Watts

With a new CEO taking the helm Swedish FSM and ERP providers, IFS enter a new era of their ongoing development. Kris Oldland, Editor-in-Chief was on hand at the IFS World Conference in Atlanta to see the developments first hand and caught up with...

IFS announces IFS Field Service Management 6

May 02, 2018 • NewsMark Brewerfield serviceIFSSoftware and Appssoftware and apps

IFS, a global enterprise applications company, has previewed major updates of its IFS Field Service Management™ (FSM) offering at the IFS World Conference in Atlanta today.

Has The IoT Revolution Already Happened In Field Service?

Apr 20, 2018 • FeaturesFuture of FIeld ServiceMark BrewerMark HomerCaterpillarErik KjellstromIFSInternet of ThingsIoTservicemaxSyncron

Having been widely touted as a technology that wouldn’t just improve service delivery but would completely revolutionise the way we even approach field service operations the Internet of Things has rapidly become an ever-present discussion topic...

IFS Study: Trade contractors struggle to realize aftermarket service revenue potential due to obsolete software

Feb 14, 2018 • NewsAftermarketMark BrewerresearchIFSService RevenueSoftware and Appssoftware and appsTom DeVroy

Field service management software is transforming trade/ speciality contracting as more revenue comes from service contracts and maintenance...

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