ARCHIVE FOR THE ‘manuel-grenacher’ CATEGORY

The Transformation of Field Service Management: Artificial Intelligence As a Driving Force

Aug 22, 2019 • FeaturesArtificial intelligencemanuel grenacherSAP

The world of field service delivery is going through significant transformation currently and at the heart of that transformation lies Artificial Intelligence, Manuel Grenacher, GM of SAP Service Cloud writes... Many industries and domains are...

Maintaining Customer Satisfaction with a Remote Field Service Workforce

Jul 30, 2019 • FeaturesCoresystemsCustomer Expectatiooncustomer satisfactionFuture of FIeld Servicemanuel grenacherremote servicefield servicefield service techniciansInternet of ThingsIoTSAPService EngineerService Management

In today’s society whereas consumer’s we are becoming increasingly used to and expectant of instant results is an obvious challenge for field service organisations but can remote services help bridge the gap? Manuel Grenacher, CEO, Coresystems ...

Crowd Service Takes Field Service to a New Level

Jun 26, 2019 • FeaturesSoftware & Appscrowdsourcingmanuel grenacherSAPSoftware and Apps

Manuel Grenacher, GM of SAP Service Cloud looks at why field service organisations are increasingly recognizing the potential benefits of the crowdsourcing model within a field service context...

Real-Time Service: The Silver Bullet To Master Complexity Of Customer Service

Apr 24, 2019 • Featuresmanuel grenacherDigital TwinsSAPSoftware and Apps

Field Service Management is becoming an increasingly complex beast, particularly in the face of increasing customer demands - the solution lies in real-time writes Manuel Grenacher, GM of SAP Field Service Management...

Digital Twins Help To Avoid Unpredictable Plant Downtimes

Apr 11, 2019 • FeaturesCustomer ServiceFuture of FIeld Servicemanuel grenacherSAPService DeliveryIndustry 4.0

Digital Twins have been discussed in tech circles for a while now, but their potential value in field service is still only just beginning to filter through, Manuel Grenacher, SAP Field Service Management, explains the role they could play in...

2018 Year in Review: IoT, AI and Augmented Reality Drive Field Service Innovation

Dec 12, 2018 • FeaturesArtificial intelligenceAugmented RealityCoresystemsFuture of FIeld Servicemanuel grenacherfield servicefield service managementInternet of ThingsIoTSAPProactive MaintenanceService Automation

Manuel Grenacher, CEO, Coresystems, reflects back on some of the big predictions he made earlier this year and reflects on the progress made in interweaving the Internet of Things, Artificial Intelligence and Augmented Reality into the fabric of...

How Service Automation Helps Enhance Customer Satisfaction and Optimise Operational Effectiveness

Oct 16, 2018 • FeaturesCustomer Experiencecustomer satisfactionmanuel grenacherfield servicefield service automationfield service managementfield service techniciansService ManagementSoftware and Appsmobile workforce scheduling

Manuel Grenacher discusses why Automation is set to play a crucial part in the two key pillars of field service success, operational effectiveness and customer satisfaction...

Coresystems Accelerates Orchard Machinery Corporation’s Field Service Processes with Mobile, Paperless Platform

Jul 04, 2018 • NewsCoresystemsmanuel grenacherOrchard Machinery CorporationBrian KaufmanFarmingfield service managementField Service Management SystemsSAPSoftware and Apps

Coresystems, a leading provider of cloud-based field service and workforce management software for mid-sized and large enterprises’ field service organizations, today announced that Orchard Machinery Corporation (OMC) is using Coresystems’...

Optimizing Customer Service and Increasing Worker Productivity with Artificial Intelligence

Jun 15, 2018 • FeaturesAIArtificial intelligenceCoresystemsCustomer ExperienceFuture of FIeld Servicemanuel grenacherPredictive maintenance

Manuel Grenacher, CEO, Coresystems explains that although Artificial Intelligence (AI) isn’t necessarily a new innovation with the global enterprise value derived from AI set to total $1.2 Trillion this year you need to make sure it’s working for...

Driving Field Service Productivity with a Perfect Storm of Innovative Technology

Jun 01, 2018 • FeaturesCoresystemsFuture of FIeld Servicefuture of field servicemanuel grenacherMobilebig datacloudfield servicefield service managementIoTService Management

Manuel Grenacher, CEO, Coresystems discusses the big three technologies that are driving field service productivity to ever greater heights...

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