Ultra Consultants Launches Center of Excellence to Help Manufacturing, Distribution Companies Achieve Business Process Transformation

Sep 28, 2018 • ManagementNewsAndrew Bolivar.manufacturingfield serviceService ManagementUltra Consultants

Ultra Consultants, Inc., an independent research and enterprise solutions consulting firm serving the manufacturing and distribution industries, today announced the launch of its Center of Excellence.

10 steps to servitization success

Sep 27, 2018 • FeaturesManagementAftermarketcopperbergfield servicefield service managementService ManagementServitizationCarl-Henrik SjölundOutcome-based serviceSECO TOOLSthrough life cycle service

Every year, the team at Copperberg AB, producers of the forthcoming Aftermarket Business Platform gather the brightest service leaders from the largest manufacturing companies and from all corners of Europe to dissect the ongoing service...

Interested in Service Selling, Buying Advanced Services, AR implentation, New BSI standard - Last chance to sign up to next Service Community event

Sep 21, 2018 • ManagementNewsAugmented RealityNick Frankfield serviceGE Digitalselling serviceService CommunityService ManagementservicemaxMOD

Places for the upcoming Service Community event which is being hosted by GE Power, are now becoming very limited...

Juniper Networks Expands Partnership with Ericsson to Accelerate 5G Transformation

Sep 19, 2018 • ManagementNews

Juniper Networks an industry leader in automated, scalable and secure networks, today announced it has expanded its 18-year partnership with Ericcson a global leader in mobile networks, to deliver a comprehensive end-to-end 5G solution leveraging...

Stress and Anxiety Among Mobile Workers Costs UK Economy £1.18 billion per year

Sep 18, 2018 • ManagementNewsB2Mmobile workerfield serviceService ManagementMobile ImpactWorker WElbeing

New research released recently shows that mobile device reliability is having an enormous impact on the health and well-being of mobile workers, with over 40% experiencing stress or anxiety due to device issues that prevent them from completing...

#fsn20 2018 - 20 pioneers driving field service forwards...

Sep 17, 2018 • FeaturesManagementAndy HarrisonRolls RoyceServitizationThrough Life Services

The field service sector is one that has always bred innovation and ingenuity and in today’s business landscape, where boundaries are being continually pushed forward by radical new approaches to service delivery, empowered by a wave of exciting...

Beyond Great Service: The Results

Sep 14, 2018 • FeaturesManagementmobile workforce managementbeyond great servicefield servicefield service managementJim Bastonselling serviceService LeadershipService ManagementService Revenue

In the final feature from our exclusive serialisation of Jim Baston’s excellent industry focused book Beyond Great Service we see the benefits that have resulted in Charlie’s efforts to establish a new sales-focused mentality amongst his service...

Innovation and Ingenuity (#FSN20 2018 teaser!)

Sep 13, 2018 • FeaturesManagementFSN20Leadermobile workforce managementfield serviceService ManagementService Leaders

The #FSN20 is our annual list of those shaping and developing our industry. However, before we make the final announcement of those who are on the 2018 list, Kris Oldland, Field Service News, Editor-in-Chief talks us through how the approach to...

Industry 4.0 and the Regulation of Artificial Intelligence

Sep 06, 2018 • FeaturesManagementAIArtificial intelligencefield servicefield service managementInternet of ThingsIoTService ManagementServitizationCaroline ChurchillIndustry 4.0Oliver RickettRegulationThrough LIfe Cycle ServicesWomble Bond Dickinson

We are undoubtedly entering a new era of technology, automation and innovation, but in a world of rapid industrial evolution how will regulations also adapt? 

Why preventative maintenance is causing shockwaves of disruption in field service...

Sep 06, 2018 • FeaturesManagementmobile workforce managementPreventative Maintenancefield serviceField Service Lightningfield service managementInternet of ThingsIoTSalesforceService ManagementDaikin Applied UKJohn McCarthySalesforce Service CloudScott Flatman

We have seen a seismic shift within the field service sector towards adopting a more proactive approach to service - but is this a mega trend in itself or is it indicative of an even bigger shift in the way we view service delivery?

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