ARCHIVE FOR THE ‘management’ CATEGORY

UK Government to give field service SME's grant for high speed internet

Jul 21, 2014 • FeaturesManagementNextGen AccessGrantsUK Government

Internet connectivity has become such an integral part of field service and as the Cloud becomes more prominent in the delivery of Field Service Management software having a fast reliable broadband connection at HQ is imperative. In the UK the...

As field service recruitment booms, companies increasingly seeking technically skilled, customer centric workers

Jul 15, 2014 • FeaturesManagementRecruitmentTrimble

Over recent months, recruitment in the field service market has boomed, with a wealth of opportunities now on offer for field service engineers, managers, representatives as well as specialist roles. John Cameron, general manager, Trimble Field...

A sense of community... Service Community special event review

Jul 12, 2014 • FeaturesManagementmanagementSteve DowntonThe Service Community

The Service Community’s Special Event attracted nearly 60 service professionals who were clearly up to the challenge of debating key service challenges whilst paying tribute to the legacy of Steve Downton, founder of the Community who lost his...

The zero-hour dilemma

Jul 11, 2014 • FeaturesManagementmanagementZero hour contractsClickSoftware

Zero-hour contracts have long been a contentious issue, with arguments back and forth about why they are or aren’t good for both business and employees. And it looks like an issue that isn’t going away anytime soon. Robert Williams, VP Sales,...

Research shows link between customer service and revenue still overlooked by UK organisations

Jun 26, 2014 • ManagementNewsCustomer Servicemanagementrevenue

Research commissioned by customer service specialists KANA Software suggests many organisations are overlooking the potential for customer service improvements that could drive revenue.

Time to take what your field service techs have to say seriously

Jun 25, 2014 • FeaturesManagementmanagementDave HartField Service Techsservicemax

Dave Hart, vice president of global customer transformation at ServiceMax provides a tale of two field service companies and how listening to your field service techs is not only easier than ever but more important than ever also...

Why Dutch firm Hutten are happy to stand out from the crowd...

Jun 23, 2014 • FeaturesManagementmanagementNick FrankNoventum

Continuing his series looking at case studies of how service companies adapt their culture to improve their productivity Nick Frank, service management consultant with Noventum Service Management looks at how happiness became a key tool for Dutch...

Global service is a major concept - regardless of whether your organisation is local, regional or international

Jun 23, 2014 • FeaturesManagementGlobalisationBill Pollock

Customer requirements for field service and customer support will never be the same from one country to another, any more than they will be the same from one customer to another. However, one thing remains very clear – the requirements for...

How important is the board to implementing change?

Jun 17, 2014 • videoManagementArkenham PartnershipmanagementWill SambrookTrimble

As part of Trimble Field Service Management's recent event "The Big Debate" Will Sambrook of The Arkenham Partnership looks at how important the board is in implementing change for field service organisations as well as discussing sharing data...

Transforming Field Service Operations: A Global Insight

Jun 09, 2014 • FeaturesManagementCustomer ServicemanagementOperational EfficiencyTrimble

In recent years, the battle to improve operational efficiency in field service has been hard fought with businesses constantly looking for new ways to do more with fewer resources. As a result, business leaders are being forced to critically...

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