The benefits of treating your customers … well, like customers!

Aug 21, 2015 • FeaturesManagementfuture of field serviceBill PollockService ManagementCustomer Satisfaction and Expectations

New levels of customer service performance are now the norm and it’s about time we all realised this,  writes Bill Pollock, President, Strategies for Growth

The Service Manager Handbook: Modelling your ideal customers

Aug 20, 2015 • FeaturesManagementAdvanced Field ServicemanagementService Management Handbook

The field service industry never stands still: new technology, new market conditions, new entrants, new customer requirements…they all make it essential to keep a watching brief on the changing business and technology landscape...

Mobile apps: a bridge to monetizing IoT

Aug 19, 2015 • FeaturesManagementFuture of FIeld ServiceLextechmobile appsbig dataIoTSKF

Implementing mobile apps alongside developing a good understanding of your customers can pave the way to harnessing the power of IoT, writes consultant Nick Frank.

Cloud v On-premise: Part Two

Aug 12, 2015 • FeaturesManagementLegacy systemsOnOn-premiseClickSoftwarecloudERPExel Computer Systemsfield service managementservicemaxSoftware and AppssolarvistaAsolvi

What should businesses consider when deciding whether an On-Premise or a Cloud solution is the best fit for their business? In Part One, we explored the attractions of the Cloud. In Part Two we take at look at why some field service companies...

The case for integrated, best of-breed enterprise service management

Aug 03, 2015 • FeaturesManagementCOnsultantsbest-of-breed field serviceBlumberg Advisory GroupEnterprise Service Managementfield serviceParts Pricing and Logistics

Service organisations who have integrated field service and reverse/service logistics processes report a higher level of service performance than those who have not, reports Michael R. Blumberg, President and CEO, Blumberg Advisory Group, which...

Health and safety: it matters

Jul 28, 2015 • FeaturesManagementArinitehealth and safetyHSEinfograinfographic

Businesses that ignore health and safety laws risk serious repercussions, warns  health and safety consultants Arinite.

Tecalemit modernises service management with Tesseract

Jul 24, 2015 • FeaturesManagementCase Studiesfield service managementField Service Management SystemsService ManagementSoftwareSoftware and AppsTecalemit Garage EquipmentAsolvi

Tecalemit is a leading UK supplier of vehicle servicing equipment. It first began using Tesseract’s service management software in 1999 and has been pursuing increased automation, greater efficiency and better service ever since assisted by its...

Why customer portals are vital for field service organisations

Jul 22, 2015 • FeaturesManagementfield serviceTechnologyAdviceCustomer Satisfaction and Expectations

Does your field service business need a customer portal? Yes, says Jenna Puckett, associate technology analyst at TechnologyAdvice.

Good implementation starts with excellent planning

Jul 17, 2015 • FeaturesManagementCHange Managementfield service softwareService Management Softwaresolarvista

Solarvista’s Paul Adams explains why pre-project preparation is perhaps the most important stage of any software implementation...

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