Using social media as part of your customer service strategy in field service

Oct 22, 2015 • FeaturesManagementSocial MediaTrimble

Social media is no longer a simple channel for marketing your products and services it is now very much a recognised and legitmate communication channel for businesses to connect with their customers. John Cameron, General Manager of Trimble...

New European ruling on “working time"

Oct 09, 2015 • FeaturesManagementAuto TimeWorking TimeClickSoftwareEUManaging the Mobile Workforce

Field service is one of those sectors most likely to be affected by a European Court of Justice ruling on what constitutes “working time” for mobile employees.

The Service Manager Handbook: The importance of Data

Oct 01, 2015 • FeaturesManagementAdvanced Field ServiceanalyticsDatabig dataIoT

As we continue to bring you a selection of features from The Service Manager Handbook (2015 edition) published by Advanced Field Service we now turn our attention to one of the core tools for building future success, namely the implementation of...

The Service Manager Handbook: Data, Budgets & Performance

Sep 24, 2015 • FeaturesManagementAdvancefd Field ServiceDatamanagementService Management Handbook

As we continue to bring you extracts from The Service Manager Handbook, published by Advanced Field Service here we look at three quick tips to help you manage your service P&L whilst keeping your field workers happy and motivated…

The Service Manager Handbook: Developing Service Strategies

Sep 16, 2015 • FeaturesManagementAdvanced Field Serviceservice strategies

As we continue our serialisation of the 40-page eBook The Service Manager Handbook published by Advanced Field Services we now look at what obstacles you must overcome and what plans you must put in place if you are to achieve service excellence.

Event Preview: Field Service Europe, Amsterdam October 19th to 21st

Sep 15, 2015 • FeaturesManagementEventsfield service europe

As European service continues to modernise, service executives gather to envision the future and share successes in Amsterdam this October. On the heels of its American counterpart, Field Service Europe promises a collaborative look at the...

The Service Manager Handbook: Your engineers: The public face of your business

Sep 09, 2015 • FeaturesManagementAdvanced Field ServicemanagementService Manager Handbook

In this the latest feature from our serialisation of the The Service Manager Handbook published by Advanced Field Service we look at the most important part of any field service operation, the field service engineers...

Next Service Community event announced! 30th September

Aug 26, 2015 • ManagementNewsmanagementThe Service Community

The next event of the Service Community will be the held on the 30th September 2015 from 12.30 to 17.00. We are very lucky to be hosted by the Aston Business School, where Professor Tim Baines, Director of the Aston Centre for Servitization...

Changing the game with integrated service management

Aug 24, 2015 • FeaturesManagementSoftware & Appsfuture of field serviceERPfield service managementSoftware and AppsCustomer Satisfaction and Expectations

Today’s world of industry is evolving at a faster pace than ever before. Agility is key to surviving and thriving in this modern era and agility in service can be the difference between you and your competitors writes Tom Bowe of IFS.

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