ARCHIVE FOR THE ‘management’ CATEGORY

Former SAP exec joins enterprise mobility company Kony

Jan 15, 2015 • ManagementNewsKonymanagement

Kony, Inc., a leading enterprise mobility company, yesterday announced the appointment of Jonathan Best as vice president of Europe and Africa.  As part of the company’s growth strategy, Best will focus on building Kony’s operations, channels,...

Why we need to address the ageing field service workforce today

Jan 07, 2015 • FeaturesManagement

So as we say goodbye to 2014 and head into 2015 we are another year older and perhaps another year wiser. However, as we face the increasingly worrying issue of an ageing workforce, across a number of industries including field service, that are...

Three questions to ask yourself now about your Field Service Organisation… before 2014 is another Auld Lang Syne…

Dec 28, 2014 • FeaturesManagementmanagementservicemax

December.  That last few weeks before we flip to a clean page, create those New Year’s Resolutions, and generally begin again in pursuit of personal and professional excellence. Patrice Eberline is Vice President, Global Customer Transformation...

Turning your field service techs into money makers….

Dec 21, 2014 • FeaturesManagementmanagementfield service revenuesmartvan

We take a look at some of the advice of our good friends at TheSmartVan.com on how to start seeing clear revenue streams from service techs.

Reviewing your customer service strategy

Dec 19, 2014 • FeaturesManagementAdvanced Field ServiceService Management Handbooksoftware and apps

It’s a given that the customer is your number one priority, however, to satisfy and retain your clients, field service companies need to repeatedly provide a professional service. Here we take another look at a section from the Service Management...

Empowering your Field Workforce - 7 key tools for arming your field engineers to deliver service excellence

Dec 11, 2014 • FeaturesManagementadvanced field servicesEmpowering mobile workers

Your field service engineers are the most important element of your entire workforce. Your entire company's reputation in their hands. Your field service engineers are the public face of your business and in many cases, they may be the only...

The Twenty most influential people in Field Service?

Dec 10, 2014 • ManagementNewsFSN20management

As we approach the end of the year and look towards what the future holds in 2015 Field Service News thought it was time to show some appreciation to those who are driving our industry forward. The pioneers, the leaders, those who walk the path...

Seeing the Wood from the Trees;  A Framework for Successful Service Transformation

Dec 09, 2014 • FeaturesManagementmanagementNick Frank

You may or may not have spotted it  but over the course of the year in my series of features for Field Service News I have been writing a series of articles that describe and outline a framework of the critical attributes and understanding...

Making Unhappy Customers Happy

Nov 26, 2014 • FeaturesManagementmanagementBill Pollock

Dealing with unhappy customers, making unhappy customers happy, and making happy customers even happier are all variations on the same theme – they typically differ only by degree. In fact, it may actually be easier to make unhappy customers...

The Winning Plan

Nov 19, 2014 • FeaturesManagementNick Frankcase studiesService

In the penultimate part of his series Service Management specialist Nick Frank takes a look for that secret magic formula that creates winning companies in field service.... 

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