ARCHIVE FOR THE ‘management’ CATEGORY

Eight tips for improving field service productivity: Part Three

Mar 16, 2015 • FeaturesManagementmanagementSGSATraining

Whilst technology can play a big part in improving the efficiency of a field service operation, nothing is as important as ensuring your field service managers are fully armed to do their job. With this in mind we have teamed up with specialist...

2015… The year of the S?

Mar 12, 2015 • FeaturesManagementAdvanced ServicesNick FrankIoTServitization

While many IT experts are predicting further big things in IoT this year, Nick Frank suggests they are missing one more vital letter...

Identifying the differences between customers’ wants and needs

Mar 11, 2015 • FeaturesManagementCustomer ServiceBill Pollock

In many cases, there may be great differences between a customer's wants and a customer's needs; but sometimes there may actually be only very little difference writes Bill Pollock, President for Strategies for GrowthSM

Eight tips for improving field service productivity: Part Two

Feb 24, 2015 • FeaturesManagementmanagementSGSATraining

Whilst technology can play a big part in improving the efficiency of a field service operation, nothing is as important as ensuring your field service managers are fully armed to do their job. With this in mind we have teamed up with specialist...

What is the difference between good and great customer service?

Feb 22, 2015 • FeaturesManagementCustomer ServiceBill Pollock

Strategies for GrowthSM  President and member of the #FSN20 Bill Pollock takes a look at what separates great customer service and good customer service....

Case Study – Anglian Water

Feb 19, 2015 • FeaturesManagementAnglian Waterleadent solutionsCase Studiesclick softwareutilities

Anglian Water is the largest water and waste water company in England and Wales by geographic area, operating 1,257 water and waste water treatment works, with over 112,000km of pipework across 27,500km.  Anglian Water services more than 6...

#FSN20 - The twenty most influential people in field service: Part One

Feb 16, 2015 • FeaturesManagementaston universityColin Brownservice councilServitizationsumair duttatim bainesAsolvi

Across December and January we asked our readers to nominate candidates for the inaugural #FSN20, a list of the twenty most influential people in field service. We received nominations from across the globe through social media, email and even a...

Out and about… Key Field Service Events in 2015

Feb 15, 2015 • FeaturesManagementAftermarketfield service europeField Service EventsField Service ForumService Management Expo

With field service going through a period of continual evolution there are a growing number of events dedicated to the industry that give you the opportunity to here from vendors, industry leaders and your peers to help you stay abreast of the...

Field Service News Industry Interviews: Emma Newman, Leadent Solutions, Part Four

Feb 12, 2015 • videoFeaturesManagementleadent solutionsmanagementworkforce optimisation

Workforce optimisation specialists Leadent Solutions have recently launched a new health-check service for companies operating a mobile workforce to ensure they are getting the most out of their existing systems and processes.

Assessing the Health of your Field-Based Operations: Part 4

Feb 11, 2015 • FeaturesManagementleadent solutionsmanagementworkforce optimisation

As our exclusive series looking at Leadent Solutions new Healthcheck service draws to an end we Dave Kemp, Managing consultant takes a look at what outcomes can be anticipated when companies go through the process which is designed to help...

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