ARCHIVE FOR THE ‘management’ CATEGORY

The power of the field service engineer... (if he's allowed to think for himself)

Dec 03, 2013 • centrexFeaturesfield service engineersManagementstaff development

The field service engineer fulfils a unique role in an organisation – directly interacting with customers more than most people within the company. However, the need to reduce overheads is a driver impacting organisations. Reducing the cost of...

Are you up to date with the latest technologies that are shaping tomorrow's field service industry?

Nov 26, 2013 • big datacloudFeaturesManagementmobile applicationsoptimised schedulingresourcesservicemaxtabletsWhite Papers & eBooks

For any field service organisation there is often one simple key objective, to deliver excellent customer service whilst working as effectively as possible.

Building a service business form scratch...

Nov 25, 2013 • burkertdaryll brownFeaturesInterviewlogisticsManagementmanagementoptimisationservice business

Whilst building a service business entirely from scratch might seem like a dream for many Service Managers when facing the trials and tribulations that are often the result of many legacies, it is none the less a daunting task and certainly no...

Creating value through Services: Where to start?

Nov 13, 2013 • FeaturesManagementNick FrankService DeliveryService Management

When talking about service, we often hear senior managers asking the question, ’But where do you start?’

How Shred-it gained complete visibility of their field services

Nov 08, 2013 • InterviewManagementNews

Mark Francis is the UK Director of support services for Shred-it UK. Based in Manchester, he supports over 17,000 customers on a daily basis across Shred-it’s Shared Service Centre (SSC). Here Mark discusses how he has recently worked with...

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