Consumers say fix it the first time

May 13, 2015 • ManagementNewsresearchResearchTrimble

New study links high customer satisfaction with service providers who fix it on the first visit

Research Report: Mobility tools in field service 2015 – Part Three

May 12, 2015 • FeaturesManagementAdvanced Field ServicemanagementresearchResearchDecision Making

In the first part of this exclusive research project run in partnership with Advanced Field Service, we looked at the types of mobile devices being used in the field and why it seems that the days of pen and paper are becoming increasingly...

Is recruitment field service’s greatest challenge this decade?

May 05, 2015 • FeaturesManagementRecruitmentservicemax

As we draw closer to our next webinar we begin a new series looking at one of the key topics - the growing danger that field service is facing a real talent shortage within the next decade...

Thinking Offensively: Service and Servitization As A Business Model

Apr 27, 2015 • FeaturesManagementinfographicsresourcesInfographicsservicemaxServitization

New infographic from ServiceMax shows how the benefits of going on the offence...

Why field service companies need to be aware of 21st Century cyber crime

Apr 21, 2015 • FeaturesManagementbig dataCyber SecurityIoT

As the Internet of Things, Big Data, and Cloud computing all become commonly heard phrases within Field Service we must start to consider the very real question of cyber-security with ever greater attention. But what does Cyber security look like...

Capita acquires geospatial field worker solutions firm, Sigma Seven

Apr 16, 2015 • ManagementNewsmanagementMergers and AcquisitionsCapitaSeven Sigma

Capita plc has recently announced that it has acquired Sigma Seven Limited for an undisclosed sum.

Echo expands collections division with acquisition of utilities specialist

Apr 15, 2015 • ManagementNewsmanagementdebt recoveryEcho Managed ServicesGrosvenor

Echo Managed Services, the specialist provider of outsourced end-to-end customer contact services, has strengthened its collections division with the acquisition of Sheffield-based Grosvenor Services Group. Grosvenor is one of the UK’s leading...

Eight tips for improving field service productivity: Part Four

Apr 13, 2015 • FeaturesManagementmanagementSGSATraining

Whilst technology can play a big part in improving the efficiency of a field service operation, nothing is as important as ensuring your field service managers are fully armed to do their job. With this in mind we have teamed up with specialist...

Businesses negatively impacted within a few minutes of an IT outage...

Apr 08, 2015 • ManagementNewsITmanagementxMAtters

With the growing reliance on digital business processes in most companies today, the IT department has more responsibility than ever. But, according to new research, businesses are disrupted within the first few minutes of an IT outage and poor...

Still time to register for the next Service Community event

Mar 26, 2015 • ManagementNewsAdvanced ServicesService Community

The next event put together by non-profit knowledge sharing organisation The  Service Community is to be held on the 16th April at the Fujitsu's Stevenage office located at:

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