Industry Overview: Field Service in Medical/Healthcare

May 20, 2016 • FeaturesManagementMedicalhealthcareIoTServitization

Field service in the medical industry is complex and challenging. Having recently attended the two key events -  Field Service Medical and Field Service Medical Europe - we look at some of the key challenges service directors working in this...

The 5 Ws of Field Service (part two)

Apr 29, 2016 • FeaturesManagementmanagmentClickSoftware

Marina Stedman, ClickSoftware brings us the concluding part of her feature looking at the multi-faceted challenges field service managers and supervisors face and a key philosophy in how to best serve customers...

Finding the measure that drives your service business

Apr 22, 2016 • FeaturesManagementKPIsmanagementNick Frankservice KPIs

Nick Frank, Founding Partner at Si2 Partners, discusses the importance of understanding the metrics you are measuring to asses both internal performance and external perceptions of your service delivery in the eyes of your customers, and how the...


Apr 21, 2016 • ManagementNewsLeadentEventsfield service

There's still time to register for next week's "Creating Value from Field Service" event, being held at the prestigious Williams F1 Conference Centre, in Wantage, Oxfordshire, on  Thursday 28th April.

Interview: Harman Lanser, Air France-KLM on Servitization

Apr 21, 2016 • videoManagementaviationServitization

The move towards servitization for many manufacturers offers a new way of thinking in business, with long term contracts and profitability the carrot on the stick. Kris Oldland, Editor-in-Chief of Field Service News talks to Harman Lanser of Air...

Keynote speakers announced at Service Management Expo...

Apr 21, 2016 • ManagementNewsService Management Expo

Attendees to this year’s Protection and Management Series (P&M), which includes five separate exhibitions including the Service Management Expo will be able to see keynote speeches from three highly inspirational speakers this June.

Service Community launch UK Insight Events at Cranfield University

Apr 18, 2016 • ManagementNewsAugmented RealityCranfield UniversityService Community

The next event by UK non-profit organisation the Service Community has been announced...


Apr 07, 2016 • FeaturesManagementNoventumEventsService Innovation and DesignCustomer Satisfaction and Expectations

 Why do customers choose your company?  That's becoming a key question for many companies with recognition that Customer Experience Management (CEM) is increasingly important in manufacturing.

Understanding how heavily customers rely on their business systems and equipment

Mar 29, 2016 • FeaturesManagementmanagementBill PollockCustomer Satisfaction and Expectations

Bill Pollock, President and Principal Consulting Analyst with Strategies for GrowthSM explains the importance of understanding your customers. How they differ from each other, how they are the same and most importantly how they use your products,...

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