Industry Interviews: Dave Gordon, Rolls Royce (Part One)

Aug 31, 2014 • videoManagementmanagementNick FrankDave GordonRolls Royce

Part One of an exclusive Field Service News interview with Dave Gordon, Rolls Royce.

Are customer service standards in the UK slipping?

Aug 20, 2014 • FeaturesManagementResearchCall CentreClickSoftwareService StandardstomtomTrimble

Poor service has become a commonplace scourge within the UK with service issues costing consumers nearly £15 billion a year research shows…

Talking Strategy with the Billion Dollar Man.... Martin Summerhayes, Fujitsu (Part Two)

Aug 13, 2014 • FeaturesManagementFujitsumanagementMartin Summerhayes

In part one of this exclusive interview we looked at Martin Summerhayes extraordinary career to date. Now in the concluding part Fujitsu's Head of Business Development talks about what drives him forward...  

Is your service organisation looking inside out or outside in?

Aug 04, 2014 • FeaturesManagementNick FrankNoventumOutside in

Field Service News regular Nick Frank returns to his series looking at various case studies from companies he has worked with both past and presesnt to help us better understand best practice in service. This time out Nick takes a closer look at...

There is an alternative to staffing your field technician workforce yourself

Aug 01, 2014 • FeaturesManagementmanagementBill PollockFIeld TechniciansTemporary Staff

Bill Pollock, President and Principal Consulting Analyst with Strategies for GrowthSM takes an alternative look at ensuring your mobile workforce is well resourced throughout all seasons...

Talking Strategy with the Billion Dollar Man.... Martin Summerhayes, Fujitsu

Jul 30, 2014 • FeaturesManagementFujitsumanagementMartin SummerhayesInterviewStrategy

In part one of this exclusive two part interview Field Service News Editor, Kris Oldland talks to Martin Summerhayes of Fujitsu, about his spending over two decades as a pioneer in the field service industry... 

UK Government to give field service SME's grant for high speed internet

Jul 21, 2014 • FeaturesManagementNextGen AccessGrantsUK Government

Internet connectivity has become such an integral part of field service and as the Cloud becomes more prominent in the delivery of Field Service Management software having a fast reliable broadband connection at HQ is imperative. In the UK the...

As field service recruitment booms, companies increasingly seeking technically skilled, customer centric workers

Jul 15, 2014 • FeaturesManagementRecruitmentTrimble

Over recent months, recruitment in the field service market has boomed, with a wealth of opportunities now on offer for field service engineers, managers, representatives as well as specialist roles. John Cameron, general manager, Trimble Field...

A sense of community... Service Community special event review

Jul 12, 2014 • FeaturesManagementmanagementSteve DowntonThe Service Community

The Service Community’s Special Event attracted nearly 60 service professionals who were clearly up to the challenge of debating key service challenges whilst paying tribute to the legacy of Steve Downton, founder of the Community who lost his...

The zero-hour dilemma

Jul 11, 2014 • FeaturesManagementmanagementZero hour contractsClickSoftware

Zero-hour contracts have long been a contentious issue, with arguments back and forth about why they are or aren’t good for both business and employees. And it looks like an issue that isn’t going away anytime soon. Robert Williams, VP Sales,...

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