The variable workforce - here to stay

Nov 17, 2015 • FeaturesManagementmanagementMichael Blumbergworkforce managementFIeld nationService Management

Effectively managing the peaks and valleys in field service demand is one of the greatest challenges facing managers and executives across a broad array of market segments says Michael Blumberg, President & CEO of Blumberg Advisory Group, Inc. ...

The productivity paradox: is there a measurement problem?

Nov 11, 2015 • FeaturesManagementmanagementProfessor Andy NeelyCambridge Service AllianceService Management

When it comes to assessing the link between productivity and technology should the figures governments are concerned about be re-evaluated, asks Professor Andy Neely of the Cambridge Service Alliance.

The Service Manager Handbook: Go for Growth

Nov 05, 2015 • FeaturesManagementAdvanced Field ServiceManagement Service Manager Handbook

In this the final part of our serialisation of The Service Manager Handbook (2015 edition) published by Advanced Field Service we look at four key areas for constant consideration as you push your field service operation, and the wider business...

Southern Comfort for US field service professionals - Field Service Fall review

Nov 03, 2015 • FeaturesManagementAugmented RealityEventsfield service fallHelp LightningIoT

Sister show to Field Service USA, Field Service Fall brings three days of industry education to the East Coast of the USA. Field Service News Editor-in-Chief Kris Oldland flew over to see what the latest hot buttons for the US service industry...

What Does a Toddler, a Grandmother, and a Technician have in common?

Nov 03, 2015 • FeaturesManagementaberdeenAly PinderMobility

Aberdeen's Aly Pinder explores the all pervasive nature of the modern mobile...

The Re-invention of Manufacturing is profoundly changing Field Service

Nov 02, 2015 • FeaturesManagementmanufacturingNick FrankServitization

The world of manufacturing is going through a seismic change with parallels being drawn to the industrial revolution. And as the trend of servitization takes seed the role of the field service engineer takes centre stage and is more important...

Using social media as part of your customer service strategy in field service

Oct 22, 2015 • FeaturesManagementSocial MediaTrimble

Social media is no longer a simple channel for marketing your products and services it is now very much a recognised and legitmate communication channel for businesses to connect with their customers. John Cameron, General Manager of Trimble...

New European ruling on “working time"

Oct 09, 2015 • FeaturesManagementAuto Timemobile workforce managementWorking TimeClickSoftwareEU

Field service is one of those sectors most likely to be affected by a European Court of Justice ruling on what constitutes “working time” for mobile employees.

The Service Manager Handbook: The importance of Data

Oct 01, 2015 • FeaturesManagementAdvanced Field ServiceanalyticsDatabig dataIoT

As we continue to bring you a selection of features from The Service Manager Handbook (2015 edition) published by Advanced Field Service we now turn our attention to one of the core tools for building future success, namely the implementation of...

The Service Manager Handbook: Data, Budgets & Performance

Sep 24, 2015 • FeaturesManagementAdvancefd Field ServiceDatamanagementService Management Handbook

As we continue to bring you extracts from The Service Manager Handbook, published by Advanced Field Service here we look at three quick tips to help you manage your service P&L whilst keeping your field workers happy and motivated…

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