Strategic partnerships and customer wins drive growth; real-time intelligence drives value

Oct 05, 2018 • Click Field Service EdgeClickSoftwarefield servicefield service managementgartnerManagementMark Cattinimobile workforce managementNewsService Management

ClickSoftware, the leading provider of field service management software, has announced a number of new customer wins and updates from the second quarter of 2018.

Building Site Surveys For Data Collection in the Field

Oct 04, 2018 • Data CollectioneBECSFeaturesfield serviceManagementmanagementService Data CollectionService Managementvideo

Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Smythe and Alice Walton from eBecs as they discuss how their clients are using their site assessment survey tool to collect key data from the field when their field service...

Ultra Consultants Launches Center of Excellence to Help Manufacturing, Distribution Companies Achieve Business Process Transformation

Sep 28, 2018 • Andrew Bolivar.field serviceManagementmanufacturingNewsService ManagementUltra Consultants

Ultra Consultants, Inc., an independent research and enterprise solutions consulting firm serving the manufacturing and distribution industries, today announced the launch of its Center of Excellence.

10 steps to servitization success

Sep 27, 2018 • AftermarketCarl-Henrik SjölundcopperbergFeaturesfield servicefield service managementManagementOutcome-based serviceSECO TOOLSService ManagementServitizationthrough life cycle service

Every year, the team at Copperberg AB, producers of the forthcoming Aftermarket Business Platform gather the brightest service leaders from the largest manufacturing companies and from all corners of Europe to dissect the ongoing service...

Interested in Service Selling, Buying Advanced Services, AR implentation, New BSI standard - Last chance to sign up to next Service Community event

Sep 21, 2018 • Augmented Realityfield serviceGE DigitalManagementMODNewsNick Frankselling serviceService CommunityService Managementservicemax

Places for the upcoming Service Community event which is being hosted by GE Power, are now becoming very limited...

Juniper Networks Expands Partnership with Ericsson to Accelerate 5G Transformation

Sep 19, 2018 • ManagementNews

Juniper Networks an industry leader in automated, scalable and secure networks, today announced it has expanded its 18-year partnership with Ericcson a global leader in mobile networks, to deliver a comprehensive end-to-end 5G solution leveraging...

Stress and Anxiety Among Mobile Workers Costs UK Economy £1.18 billion per year

Sep 18, 2018 • B2Mfield serviceManagementMobile Impactmobile workerNewsService ManagementWorker WElbeing

New research released recently shows that mobile device reliability is having an enormous impact on the health and well-being of mobile workers, with over 40% experiencing stress or anxiety due to device issues that prevent them from completing...

#fsn20 2018 - 20 pioneers driving field service forwards...

Sep 17, 2018 • Andy HarrisonFeaturesManagementRolls RoyceServitizationThrough Life Services

The field service sector is one that has always bred innovation and ingenuity and in today’s business landscape, where boundaries are being continually pushed forward by radical new approaches to service delivery, empowered by a wave of exciting...

Beyond Great Service: The Results

Sep 14, 2018 • beyond great serviceFeaturesfield servicefield service managementJim BastonManagementmobile workforce managementselling serviceService LeadershipService ManagementService Revenue

In the final feature from our exclusive serialisation of Jim Baston’s excellent industry focused book Beyond Great Service we see the benefits that have resulted in Charlie’s efforts to establish a new sales-focused mentality amongst his service...

Innovation and Ingenuity (#FSN20 2018 teaser!)

Sep 13, 2018 • Featuresfield serviceFSN20LeaderManagementmobile workforce managementService LeadersService Management

The #FSN20 is our annual list of those shaping and developing our industry. However, before we make the final announcement of those who are on the 2018 list, Kris Oldland, Field Service News, Editor-in-Chief talks us through how the approach to...

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