CRMI and Service Strategies Corp Partner to Drive World-Class Customer Service

Nov 14, 2019 • ManagementNewscustomer engagementpartnership

Customers of Service Strategies Corp can qualify to receive the NorthFace ScoreBoard Award℠ (NFSB) for customer service excellence and customers of CRMI can qualify to receive Service Capability & Performance (SCP) certification for meeting...

ContactEngine in partnership with BT’s Enterprise unit wins UK Customer Experience Award

Nov 12, 2019 • ManagementNewsArtificial intelligenceawardSoftware and Apps

ContactEngine, the conversational AI technology used by large corporations to automate customer communications, together with BT’s Enterprise business, wins gold in the category of ‘Use of Technology’ at the UK Customer Experience Awards 2019.

UK Charity Urges Businesses to Understand Workplace Mental Health

Nov 11, 2019 • ManagementNewshealth and safetyHSE

Mates in Mind highlights recent mental health statistics as a stark warning to employers of the cost to workers and businesses if workplace mental health is not properly understood.

Podcast: Season 4 Episode 2: Answers Anywhere.

Nov 08, 2019 • FeaturesManagementKnowledge ManagementThe Field Service Podcast

In the latest episode of the Field Service Podcast Kris Oldland speaks to Jonathan Ralph about knowledge management.

'Robotic’ Staff Service Tainting UK Customer Satisfaction, Report Finds.

Nov 08, 2019 • ManagementNewsArtificial intelligenceAutomationCustomer Expectationsfuture of field serviceRoboticsCustomaer Satisfaction

In an age of artificial intelligence and automation, new research finds that the ability of workers to improvise and innovate is already underused.

Accelerate Digital Service Transformation Using Service Solution Blueprints

Nov 07, 2019 • FeaturesManagementNoventum Service Managementdigital servicesDigital Transformation

In his second article for Field Service News, Rene Boverhuis from Noventum looks at the role of blueprints in digital service transformation. 

Microlise Signs Up to Armed Forces Covenant

Nov 06, 2019 • ManagementNewsMIcrolisefleet

Telematics firm become a business signatory of the Armed Forces Covenant, in support of the armed forces community.

US Shoppers Apply 'Three Strikes' Rule to Retail

Nov 05, 2019 • ManagementNewsCustomer ExpectationsResearchRetailSurvey

Americans abide by a “three strikes and you’re out” policy when it comes to shopping, according to new research...

Systems of Support for your Servitization Journey

Nov 04, 2019 • FeaturesManagementMichael BlumbergOutcome based servicesServitization

Much has been made of the potential benefits of adopting at least some servitized strategies within a service portfolio. However, the processes that need to be put in place are complex and a delicate balance between increasing profitability and...

The Three Trends Shaping Field Service Management

Nov 01, 2019 • FeaturesManagementfuture of field serviceservicemax

Hindsight has always been 20/20 but the future is also getting much clearer. Field Service Management has come a long way since digitalization first triggered the service transformation wave that’s sweeping the industry. Stacey Epstein, Chief...

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