Six Things You Must Do To Successfully Integrate an Acquisition

Dec 18, 2019 • FeaturesManagement

Ron Zielinski from Coherent gives his tips on how to oversee an acquisition. 

Atos celebrates double gold at Women in IT Excellence Awards

Dec 13, 2019 • ManagementNewsawards

Atos celebrates double gold at Women in IT Excellence Awards...

Manufacturers needlessly let customers wait more than a week for repairs

Dec 02, 2019 • ManagementNewsCustomer Expectationsmanufacturing

Tech support company Mavenoid discovered users of tech hardware have to wait on average eight days to have a problem fixed.

Logistics Services as Value Addition in a Subscription Business Model for the Print Media Industry

Nov 28, 2019 • FeaturesLogisticsManagementprint management servicesStrategysubscription

Maximilian Schnippering, Business Specialist Recurring Revenue and Alexander Driss, Project leader VMI, of Heidelberg provide us with their deep level insight into how an organisation can harness the value of logistics services within a...

Is the Only Way to Connect with your Technicians Through an App?

Nov 26, 2019 • FeaturesManagementEmployee Engagement

Steve Zannos, Senior Director of Customer Care at Electrolux, suggests an open channel of communication between corporate leadership is crucial and urges senior execs to join their team in the field more often as well...

Five Valuable Lessons about Extended Warranties and Service Contracts

Nov 25, 2019 • FeaturesManagementfuture of field serviceWarranty Management

Michael Blumberg reflects back on some of the key themes from the 10th Annual Extended Warranty and Service Contract Innovations Conference, held in Nashville, USA...

Rapidly evolving world of cyber threats and defence explained in new Atos paper

Nov 21, 2019 • ManagementNewsCyber Security

Atos highlights significant new threats and innovative cyber security solutions that have recently gathered momentum in its new paper Digital Vision for Cyber Security 2. 

Four Field Service Solutions to Watch in 2020

Nov 20, 2019 • FeaturesManagementArtificial intelligenceAugmented RealityDashboard cameraFuture of field servciceMachine LearningMerged RealityField Service Management Solutionsfleet managementSmart GlassesFleet Management SystemThirdEye GenAquantLytxSightCall

Earlier this summer we introduced you to three companies that we felt were set up to bring some significant value to the field service sector. Now as we look forward to 2020 here are three more companies that could potentially help drive your...

Still Blaming Murphy For Your Failed Service Transformation?

Nov 18, 2019 • FeaturesManagementcopperbergStrategy

Copperberg’s Rohit Agarwal suggests that it is time to get our strategies correct before looking for excuses when it comes to misfiring service delivery...

IFS bolsters UK presence with opening of new regional office

Nov 15, 2019 • ManagementNewsfuture of field serviceIFSSoftware and Apps

Software firm open Surrey arm in South East of England.

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