ARCHIVE FOR THE ‘management-2’ CATEGORY

Tieto appoint new Managing Partner

Apr 04, 2019 • NewsmanagementTieto

Thomas Nordås tasked with driving firm's new digital strategy in Norway.

Talking 'Trusted Advisor'

Apr 04, 2019 • FeaturescommunicationsmanagementNick Frankservice excellenceSi2PartnersCustomer Satisfaction and Expectations

Si2 Partners’ Nick Frank outlines why we can’t just expect our field service engineers to naturally achieve the status of trusted advisors without guidance, training and empowerment. 

How Service Leaders are Adapting to the Changing World of Field Service

Apr 01, 2019 • FeaturesAsteaKPIsmanagementCHange ManagementCustomer Satisfaction and Expectations

The field service sector is heading into the final stages of a transition from an operationally focussed, cost-based discipline to a service-centric, revenue generating one and it is a change we must embrace writes John Hunt from Astea.

Digital Transformation – The Biggest Change In Field Service In 25 Years

Mar 21, 2019 • FeaturesanalyticsArtificial intelligenceCognito iQLaurent OthacéhéMachine LearningmanagementDigitialisationStrategy

Digital Transformation is currently one of the key trends amongst field service organisations in all industry verticals, but it is a revolution that has been building for a long, long time writes Laurent Othacéhé, CEO, Cognito iQ. 

Interactive content on employee communication platforms encourages productivity, study says

Mar 18, 2019 • NewsmanagementEmployee EngagementSoftware

Study shows deskless workers will engage more with videos, private messaging and comment functionality when using firm's employee communication tool.

Power Struggle

Mar 18, 2019 • FeaturesLeadentmanagementBritish GasutilitiesCustomer Satisfaction and Expectations

Underpinned by regulation and historically reluctant to embrace new technology such as big-data, the utilities service sector finds itself at a crossroads. Will 2019 be the year of the customer with industry watchdogs taking a back seat? Field...

In The Face Of Uncertainty, Preparation Is The Key To Post-Brexit Supply Chain Resilience

Mar 14, 2019 • FeaturesBrexitmanagementbyboxStrategySimon Fahie

Brexit fatigue’ may be sweeping across the European continent but for those of us involved in critical supply chains, now is not the time to put our heads in the sand. The network nature of international supply chains means we may all be reliant...

Four Digital Transformation Mis-steps That Will Impede Your Service Success

Mar 07, 2019 • FeaturesmanagementDigitialisationIFSStrategySarah Nicastro

Is your organisation digitally determined or are you amongst the 54% of companies who are currently digitally distraught? Sarah Nicastro, IFS, reflects on some of the common errors to avoid when approaching digitalisation...

Time To Stop Kicking Tyres

Mar 05, 2019 • FeaturesmanagementBill PollockStrategy for GrowthSurveyService Management SolutionsCustomer Satisfaction and Expectations

If you’re a field service organisation you now need to move beyond merely “kicking the tyres” and start making your final FSM solution selection writes Bill Pollock.

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