SLM May Be Transformative For Your Field Services Organisation

Apr 30, 2019 • FeaturesmanagementStrategies for GrowthStrategies for GrowthSM

In a world of fast-paced ever shifting sands where great service quickly becomes standard, and what you did yesterday, can easily become not good enough for tomorrow, field service organisations need to be able to adapt, evolve and transform...

It’s A People Business: Why Your Techs Are Your Most Valuable Assets

Apr 29, 2019 • Featureshealth and safetymanagementLone Worker Safety

Mark Glover explores the health and safety risks associated with lone working including a recent emphasis on wellbeing and mental health and how technology and attitudes at board level can enhance a firm’s approach to implementing a strong safety...

From The Top Down. (Podcast)

Apr 26, 2019 • Featuresfuture of field servicemanagementStrategies for GrowthSMThe Field Service Podcast

In the latest Field Service Podcast, Bill Pollock discusses why management buy-in can ultimately lead to service excellence.

Tieto appoint new Managing Partner

Apr 04, 2019 • NewsmanagementTieto

Thomas Nordås tasked with driving firm's new digital strategy in Norway.

Talking 'Trusted Advisor'

Apr 04, 2019 • FeaturescommunicationsmanagementNick Frankservice excellenceSi2PartnersCustomer Satisfaction and Expectations

Si2 Partners’ Nick Frank outlines why we can’t just expect our field service engineers to naturally achieve the status of trusted advisors without guidance, training and empowerment. 

How Service Leaders are Adapting to the Changing World of Field Service

Apr 01, 2019 • FeaturesAsteaKPIsmanagementCHange ManagementCustomer Satisfaction and Expectations

The field service sector is heading into the final stages of a transition from an operationally focussed, cost-based discipline to a service-centric, revenue generating one and it is a change we must embrace writes John Hunt from Astea.

Digital Transformation – The Biggest Change In Field Service In 25 Years

Mar 21, 2019 • FeaturesanalyticsArtificial intelligenceCognito iQLaurent OthacéhéMachine LearningmanagementDigitialisationStrategy

Digital Transformation is currently one of the key trends amongst field service organisations in all industry verticals, but it is a revolution that has been building for a long, long time writes Laurent Othacéhé, CEO, Cognito iQ. 

Interactive content on employee communication platforms encourages productivity, study says

Mar 18, 2019 • NewsmanagementEmployee EngagementSoftware

Study shows deskless workers will engage more with videos, private messaging and comment functionality when using firm's employee communication tool.

Power Struggle

Mar 18, 2019 • FeaturesLeadentmanagementBritish GasutilitiesCustomer Satisfaction and Expectations

Underpinned by regulation and historically reluctant to embrace new technology such as big-data, the utilities service sector finds itself at a crossroads. Will 2019 be the year of the customer with industry watchdogs taking a back seat? Field...
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