Podcast: Pollock on 2020

Jan 24, 2020 • Featuresfuture of field servicemanagementBill PollockThe Field Service Podcast

Analyst Bill Pollock says 2020 could be a big one for the service sector. 

Hard is Soft. Soft is Hard

Jan 20, 2020 • FeaturesmanagementCustomer Satisfaction and Expectations

Martin Summerhayes suggests taking stock of what we have now and developing soft skills can influence our future success.

Workiz Releases WorkizPay Processor Providing Field Service Professionals with Same Day Payouts

Dec 12, 2019 • Newsmanagement

Workiz’s Dedicated In-House Payment Processor Allows Field Service Professionals to Invoice and Receive Payments In Real-Time, with Fixed Credit Card Processing rates from 2.69% and Same-Day Payouts...

How to get your Service Technician Involved in your Success Strategy

Dec 12, 2019 • FeaturescopperbergmanagementStrategy

In a follow up piece to his last article for Field Service News, Copperberg's Rohit Agarwal asks how you can make the strategy personal to the workforce.

Seven Reasons why Field Service Leaders Should Celebrate 2019

Dec 11, 2019 • FeaturesmanagementMichael Blumberg

Chief Marketing Officer at Mize and regular Field Service News columnist Michael Blumberg says 2019 has been a good one for the Field Service Sector...

Podcast: Season 4 Episode 4: Service Value Chain Optimisation.

Nov 12, 2019 • Featuresfuture of field servicemanagementDigitalizationThe Field Service PodcastParts Pricing and Logistics

In the latest Field Service Podcast, Hilbrand Rustema from Noventum discusses the potential of Service Value Chain Optimisation, an idea he recently explored in an article for Field Service News.

Data shows that data-driven organizations perform better. But what does it take to get there?

Nov 12, 2019 • FeaturesDatamanagementDigital Transformation

Data visibility and automation are key to transforming a service organisation. Increasingly, Field Service operations are looking to better data, in taking advantage of technology transformation and servitisation. In the third article of this...

SAP CEO Steps Down to Take-up ServiceNow Role

Nov 07, 2019 • NewsmanagementSAPservicenowappointment

Bill McDermot has left SAP to take-up CEO role at ServiceNow vacated by John Donahoe who joins Nike.

Three Reasons to Embrace Cannibilism

Nov 05, 2019 • FeaturesJann Van VeenmanagementmoreMomentumcannibalism

MoreMomentum's Jan van Veen suggests once you embrace and accept cannibalism it might actually be good for your business.

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