PODCAST: Uberizing Service: The Holy Grail?

Feb 07, 2020 • Featuresfuture of field servicemanagementThe Field Service PodcastUberization of ServicePaul Joesbury

Paul Joesbury, Commercial Operations Director at Homeserve discusses the pitfalls and victories 'Uberizing' can bring to your firm.

Changing of the Guard

Feb 06, 2020 • FeaturesAsteamanagementIFSZack Bergeen

Zack Bergreen, Astea’s outgoing CEO, has nearly 40 years in the service sector. As the firm finally confirms its merger with IFS, Mark Glover speaks to IFS’s Marne Martin to discuss the dynamics of the transition.

Build Your Advanced Service Sales Model

Jan 29, 2020 • Featuresmanagementmore momentumServitizationServitization and Advanced Services

Advanced services need advanced sales models to succeed, says moreMomentum's Jan van Veen.

Freelance Freedom

Jan 29, 2020 • FeaturesmanagementBill PollockRegulationFreelancing

You need to augment your field force with freelancers, but you're concerned about local regulatory compliance – Don’t be! Read this first, says Bill Pollock.

Late payments to UK IT companies double

Jan 27, 2020 • NewsmanagementFinance

IT companies waiting an additional 23 days to be paid for completed work.

Playing it Safe

Jan 27, 2020 • Featureshealth and safetymanagementdriver safetyLone Worker Safety

Health and safety is becoming more prominent in service. Engineers who work remotely are more susceptible to risk and firms are now recognizing the hazards they face daily. Following a Field Service News Think Tank held in London last year which...

Podcast: Pollock on 2020

Jan 24, 2020 • Featuresfuture of field servicemanagementBill PollockThe Field Service Podcast

Analyst Bill Pollock says 2020 could be a big one for the service sector. 

Hard is Soft. Soft is Hard

Jan 20, 2020 • FeaturesmanagementCustomer Satisfaction and Expectations

Martin Summerhayes suggests taking stock of what we have now and developing soft skills can influence our future success.

Workiz Releases WorkizPay Processor Providing Field Service Professionals with Same Day Payouts

Dec 12, 2019 • Newsmanagement

Workiz’s Dedicated In-House Payment Processor Allows Field Service Professionals to Invoice and Receive Payments In Real-Time, with Fixed Credit Card Processing rates from 2.69% and Same-Day Payouts...

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