ARCHIVE FOR THE ‘management-2’ CATEGORY

Podcast: Season 4 Episode 4: Service Value Chain Optimisation.

Nov 12, 2019 • Featuresfuture of field servicemanagementDigitalizationThe Field Service PodcastSupply Chain Logistics

In the latest Field Service Podcast, Hilbrand Rustema from Noventum discusses the potential of Service Value Chain Optimisation, an idea he recently explored in an article for Field Service News.

Data shows that data-driven organizations perform better. But what does it take to get there?

Nov 12, 2019 • FeaturesDatamanagementDigital Transformation

Data visibility and automation are key to transforming a service organisation. Increasingly, Field Service operations are looking to better data, in taking advantage of technology transformation and servitisation. In the third article of this...

SAP CEO Steps Down to Take-up ServiceNow Role

Nov 07, 2019 • NewsmanagementSAPservicenowappointment

Bill McDermot has left SAP to take-up CEO role at ServiceNow vacated by John Donahoe who joins Nike.

Three Reasons to Embrace Cannibilism

Nov 05, 2019 • FeaturesJann Van VeenmanagementmoreMomentumcannibalism

MoreMomentum's Jan van Veen suggests once you embrace and accept cannibalism it might actually be good for your business.

#fsn20 - The Twenty Leaders of our Industry in 2019

Oct 25, 2019 • FeaturesFSN20management

Our sector is one that continues to breed innovation and ingenuity; where ideas are stretched, tested and then stretched some more. Coupled with new technology these ideas are disrupting what has gone before and turning traditional service on its...

Is Last Mile Service Delivery Your The Weakest Link?

Oct 24, 2019 • FeaturesmanagementMark GloverLast Mile

As our roads become increasingly congested, driven by several factors including the increasing urbanisation of our populations and the mega-trend of click to order replacing the bricks and mortar high street, field service engineers can face...

Last Mile: The 101

Oct 24, 2019 • FeaturesLogisticsmanagementbyboxInner City CongestionLast MileRichard Agostinelli

The topic of last mile service delivery can be a complex nut to crack. However, one company who has been at the vanguard of doing so for more than 20 years is ByBox. The company provides overnight delivery of spares to a network of smart lockers,...

Service Signposts

Oct 02, 2019 • Featuresmanagement

Service has been revolutionised within the last decade particularly by the introduction of smart devices both in the home and at work. This offers an opportunity to help guide your customers along the customer journey, building deeper...

Is There Something You're Not Telling Your Customers?

Sep 23, 2019 • FeaturesCustomer Centriccustomer engagementmanagementJim BastonCustomer Focus

There is a delicate balance between leveraging the trusted advisor status of field service engineers to generate revenue and going too far so that the trust they rightfully earn with your customers eventually is broken. But that doesn’t have to...

Research Finds 3PLs Lack Innovation

Aug 14, 2019 • NewsLogisticsmanagementSupply Chain Logisticsreportthird party logistics

Study from SCALA reveals third-party logistic companies (3PLs) are falling behind in innovation and productivity.

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