ARCHIVE FOR THE ‘management-2’ CATEGORY

Digital Transformation – The Biggest Change In Field Service In 25 Years

Mar 21, 2019 • FeaturesanalyticsArtificial intelligenceCognito iQLaurent OthacéhéMachine LearningmanagementDigitialisationStrategy

Digital Transformation is currently one of the key trends amongst field service organisations in all industry verticals, but it is a revolution that has been building for a long, long time writes Laurent Othacéhé, CEO, Cognito iQ. 

Interactive content on employee communication platforms encourages productivity, study says

Mar 18, 2019 • NewsmanagementEmployee EngagementSoftware

Study shows deskless workers will engage more with videos, private messaging and comment functionality when using firm's employee communication tool.

Power Struggle

Mar 18, 2019 • FeaturesLeadentmanagementBritish Gasdigital customer serviceutilities

Underpinned by regulation and historically reluctant to embrace new technology such as big-data, the utilities service sector finds itself at a crossroads. Will 2019 be the year of the customer with industry watchdogs taking a back seat? Field...

In The Face Of Uncertainty, Preparation Is The Key To Post-Brexit Supply Chain Resilience

Mar 14, 2019 • FeaturesBrexitmanagementbyboxStrategySimon Fahie

Brexit fatigue’ may be sweeping across the European continent but for those of us involved in critical supply chains, now is not the time to put our heads in the sand. The network nature of international supply chains means we may all be reliant...

Four Digital Transformation Mis-steps That Will Impede Your Service Success

Mar 07, 2019 • FeaturesmanagementDigitialisationIFSStrategySarah Nicastro

Is your organisation digitally determined or are you amongst the 54% of companies who are currently digitally distraught? Sarah Nicastro, IFS, reflects on some of the common errors to avoid when approaching digitalisation...

Time To Stop Kicking Tyres

Mar 05, 2019 • FeaturesmanagementBill PollockStrategy for GrowthSurveyCustomer FocusService Management Solutions

If you’re a field service organisation you now need to move beyond merely “kicking the tyres” and start making your final FSM solution selection writes Bill Pollock.

Renishaw to host Service Community event

Feb 25, 2019 • NewsmanagementNick FrankField Service EventsThe Service Community

Engineering and scientific technology firm Renishaw will host The Service Community's next gathering in April, which offers "real insight from real people on service-led growth."

SFG launch annual field service survey

Feb 21, 2019 • NewsmanagementSurvey

Research analyst firm, Strategies For Growth, has launched its 2019 field service management tracking survey and is looking for participants.

Martin Summerhayes: A life in service

Feb 20, 2019 • FeaturesCustomer ServiceFujitsumanagementMartin SummerhayesTraining

As a mantra, fixing the customer first and the problem second, has served Martin Summerhayes well in his 30-plus years in service profession. Mark Glover, caught up with Fujitsu’s Head of Delivery Strategy and Service Improvement to discuss what...

CEOs weakest link in cyber security chain, says report

Feb 19, 2019 • NewsmanagementCyber Security

A new report from has highlighted that senior executives are still often the weakest link in the corporate cyber security chain and that cyber criminals target this vulnerability to commit serious data breaches. 

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