ARCHIVE FOR THE ‘management’ CATEGORY

Digital Servitization: The Next Competitive Frontier

May 09, 2019 • FeaturesManagementServitization

The barriers between industry verticals are coming crashing down as we no longer compete with those companies within our competitive sphere, but against the best service our customers have experienced. Dr. Wolfgang Ulaga and Dr. Christian...

Are business silos affecting your productivity?

Apr 18, 2019 • FeaturesManagementcloudfield service technologyService GeeniGary Jones

Gary Jones from Service Geeni talks about how cloud-based field service technology can help tackle the problem of business silos.

How to Monetise Services and Data

Apr 14, 2019 • FeaturesManagementDataJan Van VeenMonetizing ServicemoreMomentumProducts as a ServiceCustomer Focus

Jan Van Veen,  founder of MoreMomentum continues his latest exclusive Field Service News series on how companies can monetise their services and data by exploring how companies can remove the obstacles that are stopping them build momentum with...

WorkWave Appoint Former Astea Chief Operating Officer

Apr 10, 2019 • ManagementNewsAsteaWorkwave

Ex-Astea employee David Giannetto to take up post of Chief Operation Officer at service management solutions firm.

Talent, Service and Digital Transformation:  Benchmarking the Changing Face of Field Service

Apr 10, 2019 • FeaturesManagementCustomer ServiceFuture of FIeld ServiceWBRDigital TransformationField Service Events

Hot on the heels of its launch last year, Field Service Connect 2019 focuses on the UK field service industry and its challenges, bringing fresh insights and differing perspectives to this often under-appreciated sector.

Sharpen Your Tools

Apr 09, 2019 • FeaturesManagementAugmented RealityCustomer ExperiencepanelDigital TransformationdigitizationScopeARservicemaxSoftwareCustomer FocusData Management

A panel debate on the best digital tools for achieving top-end service, strayed from shortlisting technologies and focused more on the end-user impact. Field Service News’ Deputy Editor Mark Glover attended the session – part of Field Service...

Why Healthcare Providers Need to Know About Schedule Optimization

Apr 08, 2019 • FeaturesManagementPaul WhitelamClickSoftwarehealthcarescheduling

Paul Whitelam, ClickSoftware takes a deep dive into the healthcare sector, putting forward the case that it is high time healthcare providers embrace schedule optimisation to help cost-effectively improve operations and ensure patient care does...

Nick Frank, Si2 Partners, The Service Community. (Podcast)

Mar 29, 2019 • FeaturesManagementFuture of field servciceNick FrankThe Field Service PodcastThe Service Community

In the latest Field Service Podcast, Nick Frank, Co-Founder and Managing Partner at Si2 Partners of Field Nation, discusses the ethos behind The Service Community, a knowledge-sharing, independent service members' group and looks forward to the...

Seven Questions to Evaluate your Proactive Service Effectiveness

Mar 28, 2019 • FeaturesManagementBBA ConsultingJim Bastonselling serviceService SalesStrategy

Jim Baston outlines some key considerations for companies looking to improve the service of their sales by fostering a proactive approach to selling service amongst their field service engineers.

Cyber attacks increase by 32% in 2018, survey shows.

Mar 26, 2019 • ManagementNewsCyber SecuritySecurity

New study also reveals incidents rose in latter half of year with companies struggling to identify when systems are compromised.
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