Copperberg’s Rohit Agarwal suggests that it is time to get our strategies correct before looking for excuses when it comes to misfiring service delivery...
ARCHIVE FOR THE ‘management’ CATEGORY
Software firm open Surrey arm in South East of England.
Customers of Service Strategies Corp can qualify to receive the NorthFace ScoreBoard Award℠ (NFSB) for customer service excellence and customers of CRMI can qualify to receive Service Capability & Performance (SCP) certification for meeting...
ContactEngine, the conversational AI technology used by large corporations to automate customer communications, together with BT’s Enterprise business, wins gold in the category of ‘Use of Technology’ at the UK Customer Experience Awards 2019.
Mates in Mind highlights recent mental health statistics as a stark warning to employers of the cost to workers and businesses if workplace mental health is not properly understood.
In the latest episode of the Field Service Podcast Kris Oldland speaks to Jonathan Ralph about knowledge management.
In an age of artificial intelligence and automation, new research finds that the ability of workers to improvise and innovate is already underused.
In his second article for Field Service News, Rene Boverhuis from Noventum looks at the role of blueprints in digital service transformation.
Telematics firm become a business signatory of the Armed Forces Covenant, in support of the armed forces community.
Americans abide by a “three strikes and you’re out” policy when it comes to shopping, according to new research...