Managing Managed Print Services to Success: Five KPIs to Track

May 06, 2020 • FeaturesManagementKPIsmanaged print servicesECILeadership and Strategy

How you define success when it comes to your managed print services (MPS) program will vary depending on your strategic plan and your overall objectives. Here, Laryssa Alexander, president field service division, ECI Solutions, runs through the...

Bridging the Gap Between Technology and Customer Experience

May 01, 2020 • FeaturesManagementFuture TechnologyDigital TransformationRohit AgarwalCovid-19Leadership and StrategyCustomer Satisfaction and Expectations

Technology use in service is about attaining business needs, says Rohit Agarwal. In a world impacted by Corona Virus ensuring your tech fulfils its business case will become more prominent.

Nissan’s Road to Service Excellence in Customer Loyalty

Apr 24, 2020 • FeaturesManagementNissanWBRDigital TransformationAPACfield service asiaLeadership and StrategyCustomer Satisfaction and Expectations

In a turbulent automotive market Japanese manufacturing giant Nissan have had to take the hard path to find success writes Laura Anne Danaraj...

From Chaos to Resilience

Apr 22, 2020 • FeaturesManagementfuture of field serviceNick FrankSi2PartnersCovid-19Leadership and Strategy

The chaos that we all found ourselves thrown into during the global pandemic has meant a lot of introspection from both a personal and corporate perspective for all of us. Yet as we move forwards into the new realities of a post-Covid-19 world...

British Safety Council Launch Interactive Online Safety Courses

Apr 01, 2020 • ManagementNewsBritish Safety Councilcorona virusCovid-19Leadership and Strategy

Organisation create online interactive safety courses for remote workers.

An Evolution of Understanding

Apr 01, 2020 • FeaturesManagementEventsServitization ConferenceLeadership and Strategy

Professor Tim Baines of Aston University, looks back across his personal 30 year journey with servitization whilst looking forward to an industry defining event in the servitization space taking place in Birmingham later this year… to Deliver Webinar on Microsoft Dynamics 365 Remote Capability

Mar 27, 2020 • ManagementNewsMicrosoft Dynamics 365Microsoft Dynamics for Field

Webinar will offer advice on how remote service can be achieved through Microsoft's field service solution...

Diversify Your Innovation to Boost Growth

Mar 25, 2020 • FeaturesManagementJan Van VeenmoreMomentumLeadership and StrategyService Innovation and Design

Jan Van Veen, founder of moreMomentum, outlines a crucial approach he has been developing within his peer-sharing community to help service organisations grow through innovation and diversification...

The Self-Limiting Reality of Getting Technicians to “Sell”

Mar 24, 2020 • FeaturesManagementBBA ConsultingJim Bastonselling serviceLeadership and Strategy

Jim Baston, Principal Consultant at BBA Consulting asks if there really is a difference between selling to and serving out customers if the approach taken is both moral and methodical?

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