ARCHIVE FOR THE ‘man-uk’ CATEGORY

Are your customer’s holding back your flight to advanced services?

Jul 20, 2018 • FeaturesManagementAli BigdeliMAN UKIshidaRolls RoyceRoss TownsendServitizationThrough Life Servicestim bainesThe View from AcademiaServitization and Advanced Services

Servitization is becoming a huge topic in the field service sector as we see more and more organisations step on a path towards advanced services we must realise that they cannot do it alone, their customers must be prepared to come along on the...

Don’t be caught in the Emperor’s new clothes. First focus on the customer!

Feb 18, 2018 • FeaturesManagementAftermarketMAN UKNick FrankOutotecCarterpillardigitalisationSercoSi2 partnersSKF

Despite huge leaps forward in technology coming at us left right and centre, the companies that will get the most from a process of digitalisation are those that keep fundamental, traditional values of putting the customer first at the core of...

Industry Interviews: Des Evans, Aston Business School

Sep 16, 2015 • videoaston business schoolFuture of FIeld ServiceMAN UKDes EVansHaulageServitization

The shift from traditional manufacturer to fully fledged servitized business was a bold and revolutionary move when MAN Trucks UK made the transition but it ultimately led them to a huge growth spree when the rest of the market was in decline.

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