ARCHIVE FOR THE ‘machine-learning’ CATEGORY

The Importance of Artificial Intelligence in the Telecom Industry

Aug 07, 2018 • NewsAIArtificial intelligenceCustomer ExperienceFuture of FIeld ServiceMachine Learningbig datadata sciencefield servicefield service managementService ManagementTelcoMcKinsey

If there is one industry that should be leveraging data in every way possible, it’s telecommunications. The telecommunications industry services billions of people each day, generating massive amounts of data. Though not many telecom companies...

Atos named a 'Leader' in Cognitive IT Infrastructure Management by NelsonHall

Jul 17, 2018 • Newsadvanced analyticsAIArtificial intelligenceATOSCognitive IT Infrastructure Management servicesFuture of FIeld ServiceMachine LearningNelsonHallPeter Pluimvirtual agentsCognitive IT InfrastructureDeep Learningfield servicefield service managementJohn LahertyRoboticsService Management

Atos, a global leader in digital transformation today announces that it has been identified as a ‘Leader’ by global research and advisory firm NelsonHall in its latest Vendor Evaluation & Assessment Tool (NEAT) for Cognitive IT Infrastructure...

The IoT revolution hasn’t happened. It’s only just beginning

Jul 10, 2018 • FeaturesArtificial intelligenceConnected Field ServiceFuture of FIeld ServiceMachine LearningPreventative MaintenancecloudField Service USAGE DigitalIoTScott bergservicemaxThingWorx

Kris Oldland, Editor-in-Chief, Field Service News talks to Scott Berg, CEO at ServiceMax about why IoT has so far failed to hit the heights it really is capable of and what we more should be expecting from connected assets in the near future...

Before Data Analytics Think Problem to Solve

May 29, 2018 • FeaturesManagementAIArtificial intelligenceData AnalyticsMachine LearningNick Frankdata scienceData ScientistsEric TophamSi2 partnersThe Data Analysis Bureau

Mashed up by machine learning? Dumbfounded by data science? Agnostic about AI? Nick Frank, Managing Consultant, Si2 Partners doesn’t promise to the provide all the answers, but he can offer some crucial insight into the management process on...

Three Change Management Projects Field Service Leaders Must Get Right

May 08, 2018 • FeaturesManagementAccentureAIArtificial intelligenceData AnalysticsKISS PrincipalMachine LearningMIllennialsClickSoftwareDevelopment Dimensions Internationalfield servicefield service managementInternet of ThingsIoTService TrainingTalent ManagementUberization of Service

Barrett Coakley, Product Marketing Manager, ClickSoftware offers some crucial advice in the complex and crucial area of change management...

THE BIG DISCUSSION: WHAT DOES 2018 HOLD IN STORE FOR THE FIELD SERVICE SECTOR? (PART 3)

Mar 27, 2018 • FeaturesManagementArtificial intelligenceAugmented RealityJan Van VeenMachine LearningMichael BlumbergReactive MaintenanceBill PollockBlockchainDeep LearningSLA ManagementSpare Parts Authentication

Field Service News' Big Discussion has a simple premise - we take one key topic, bring together three leading experts on that topic and then put three core questions to them to help us better understand its potential impact on the field service...

THE BIG DISCUSSION: WHAT DOES 2018 HOLD IN STORE FOR THE FIELD SERVICE SECTOR? (PART 2)

Mar 20, 2018 • Augmented RealityCommoditizationData DrivenFSMfuture of field serviceJan Van VeenMachine LearningmanufacturingMerged RealityMichael BlumbergMonetizing ServicemoreMomentumBill PollockBlumberg Associatesclouddigitalisationfield service managementServitizationStrategies for GrowthUncategorized

In the Big Discussion, we will take one topic, bring together three leading experts on that topic and put three key questions to them to help us better understand its potential impact on the field service sector...

Are You Ready to Meet Customer Expectations in 2018?

Mar 01, 2018 • FeaturesCustomer ExpactationsFuture of FIeld ServiceMachine LearningOn DemandPaul WhitelamClickSoftwareUser ExperienceUX

Paul Whitelam, Group Vice President of Product Marketing, ClickSoftware takes a look forward to see what the key customer expectations challenges are set to be across the coming year...

5 technologies field service leaders should watch out for in 2017

Mar 16, 2017 • FeaturesArtificial intelligenceAugmented RealityAutonomous VehiclesFuture of FIeld ServiceMachine LearningPaul WhitelamVirtual RealityClickSoftwareIoT

Paul Whitelam, VP Product Marketing, ClickSoftware, outlines five key technologies he believes will soon be shaping our industry...

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