Could drones solve emergency spare parts delivery?

Feb 28, 2017 • videoLogisticsdronesfield serviceGlympseService Logisticsspare parts managementUPS

Logistics provider UPS recently showcased a working prototype of a drone solution that launches from the top of a delivery truck. The test which was conducted in collaboration with drone-maker Workhorse echoes a proposed means of using drones...

Improve first time fix rates and drive CSAT with spare parts trunk deliveries

Feb 22, 2017 • FeaturesLogisticsconnected vehiclesIoMTlocation servicesParts LogisticsDavid Trollfield serviceGlympseInternet of Moving Things

David Troll, SVP, Sales & Customer Operations, Glympse puts forward one potential innovative solution of the perennial field service challenge of getting parts and engineers aligned at the same time...

Infomill rolls out new version PartsArena Pro to 2,600 heating engineers

Jan 23, 2017 • LogisticsNewsaeromarkInventory Managementparts managementHVACinfomill

Heating engineers across the UK will enjoy a new, updated version of PartsArena Pro from January 2017 as creator, Infomill rolls out its latest improvements to the leading source of heating parts and technical data to over 2,600 licensed users.

Back to the depot: Reverse logistics in field service

Nov 08, 2016 • FeaturesLogisticslogisticsReverse logistics

Kris Oldland, takes a look at the challenges and benefits of reverse logistics within a field service operation... 

Take charge of third party logistics management with OrderWise

Jul 04, 2016 • LogisticsNewsOrderWiseService Logisticsthird party management

Bringing stock management, sales processing and excellent customer service together under one umbrella is often a challenge. Add having to deal with third party logistics and the challenge increases.

Are we witnessing the consumerisation of parts logistics?

May 23, 2016 • FeaturesLogisticscollect plus. in postbyboxService Logistics

Could the UK consumer’s passion for Internet shopping be heralding in a new era in parts deliveries for field service engineers? Sharon Clancy reports...

Technicians, customers, spare parts and profits: How strong are the links in your supply chain?

May 13, 2016 • FeaturesLogisticslogisticsparts managementsupply chainSyncronUncategorized

Giacomo Squintani of parts management specialists Syncron looks at the challenge of ensuring your supply chain is not the weak link in your field service delivery...

Defining SCP Standards for Service Parts Management

May 11, 2016 • LogisticsNewsmanagementNocventumBenchmarkingStrategy

Would you like to be part of a worldwide consortium of leading technology companies and industry associations committed to delivering exceptional service and support, and at the same time enhance and innovate your service and support capabilities...

Problems with parts...

Feb 23, 2016 • FeaturesLogisticsService Logisticsspare parts management

Spare parts and inventory management is an ongoing challenge for field service companies, Sharon Clancy looks at some of the main solutions available to help ensure your engineers are never waiting for parts....

Cognito adds Electronic Proof of Delivery to Kerridge Commercial Systems’ ERP

Sep 16, 2015 • LogisticsNewsCognitoKerridgeEPOD

Cognito and Kerridge Commercial Systems (KCS) have combined their respective flagship products to offer Cognito iQ’s Electronic Proof of Delivery (EPOD) capabilities as a fully integrated module for the latest release of K8, the KCS Enterprise...

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