Service Becomes a Key Differentiator

Jan 11, 2018 • FeaturesLogisticsJean-Francois MathieulogisticsresearchUPS

New research reveals that 86% of companies now expect on-site post-sales services from industrial suppliers. UPS customer examples show how a new supply chain setup can improve technicians’ efficiency by up to 30 min per service and strongly...

Using data and technology to tackle emissions and reduce waste in field service

Nov 14, 2017 • FeaturesLogisticslogisticsbyboxCarbon EmissionsClaudine Mosseri

Claudine Mosseri, General Manager, ByBox explains how the use of technology and Big Data has allowed field service to lower emissions and reduce environmental impact...

Case Study: How The AA Home Services has improved field service productivity by 15%

Sep 18, 2017 • FeaturesLogisticsAnswers AnywhereParts Arena Proparts managementPaul Alleninfomillsolarvista

Whilst The Automobile Association (The AA) might be a trusted brand that is better known for Roadside Assistance, the renewed growth of the Home Services business is now benefiting from end-to-end field service management software supplied by ...

Syncron Helps UK Manufacturers Improve After-sales Service Operations at Educational Seminar

Sep 17, 2017 • LogisticsNewsAftermarketSpare PartsSyncron

SyncronTM, a leading provider of cloud-based after-sales service solutions focused on empowering the world’s leading manufacturers to maximise product uptime and deliver exceptional customer experiences, have recently announced the launch of the...

Is inventory and parts management finally getting the attention it deserves?

Aug 25, 2017 • FeaturesLogisticsparts managementGary Brooksspare parts managementSyncron

The management of parts has been for a long time a little unloved in terms of field service technology. Kris Oldland talks to Gary Brooks, CMO, Syncron to find out how and why that is changing...

Can 3D printing solve the pain points of spare parts logistics?

Jun 08, 2017 • FeaturesLogistics3D printinglogisticsTim HelsenUPS

There has been consitent talk about the role of 3D printing could play in field service logistics and spare parts management for many years now but still we have yet to see a clear solution arrive using the technology. Kris Oldland talks to Tim...

New answers to old supply chain headaches

May 09, 2017 • FeaturesLogisticsInventory ManagementKieran NotterProduct LifecycleInternet of ThingsIoTservicemaxServitization

Kieran Notter, Director, Global Customer Transformation, ServiceMax from GE Digital, takes a fresh look at some perennial problems...

Why we must pay more attention to parts management

Mar 14, 2017 • FeaturesLogisticsAsteaKeuhne Nagelparts managementFedExfield serviceService LogisticsTim HelsenUPS

Kris Oldland, Editor-in-Chief Field Service News asks isn’t it about time we learnt to manage spare parts as well as we can manage the mobile workforce?

Could drones solve emergency spare parts delivery?

Feb 28, 2017 • videoLogisticsdronesfield serviceGlympseService Logisticsspare parts managementUPS

Logistics provider UPS recently showcased a working prototype of a drone solution that launches from the top of a delivery truck. The test which was conducted in collaboration with drone-maker Workhorse echoes a proposed means of using drones...

Improve first time fix rates and drive CSAT with spare parts trunk deliveries

Feb 22, 2017 • FeaturesLogisticsconnected vehiclesIoMTlocation servicesParts LogisticsDavid Trollfield serviceGlympseInternet of Moving Things

David Troll, SVP, Sales & Customer Operations, Glympse puts forward one potential innovative solution of the perennial field service challenge of getting parts and engineers aligned at the same time...

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