ARCHIVE FOR THE ‘leadership-and-strategy’ CATEGORY

What is Service Lifecycle Management?

Jul 28, 2021 • NewsService ManagementMizeLeadership and StrategyGLOBALGary Napotnik

In this new article, Gary Napotnik, Chief Marketing Officer at Mize, discusses what is service lifecycle management and how it can improve customer experiences and revenues.

ServiceMax to be Listed on Nasdaq after Business Combination with PathFinder and Acquisition of LiquidFramework

Jul 20, 2021 • NewsDigital TransformationservicemaxLeadership and Strategy

ServiceMax, the leader in asset-centric field service management software, announced it has entered into a business combination agreement with Pathfinder Acquisition Corporation, a publicly traded special purpose acquisition company. 

Do You Have a Replacement Strategy for Customer Facing Employees?

Jul 14, 2021 • Featuresfield serviceCovid-19Leadership and StrategySam Klaidman

In this new article for Field Service News, Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, analyzes the advantages of hiring for attitude and training for skills.

3 Tips to Quickly Scale Your Appliance or Food Service Repair Business

Jul 12, 2021 • Featuresservice excellencetechnologyAquantCovid-19Leadership and StrategyGLOBAL

In this article from Aquant, we look at three tips to scale appliance and food repair businesses rapidly with the help of easy-to-use AI tools.

Tell Our Customers

Jul 08, 2021 • FeaturesmanagementBBA Consultingfield service managementJim Bastonservice strategiesLeadership and Strategy

Jim Baston, President of BBA Consulting Group, continues his blog series on “supercharging” revenue generation through the field service team. In this new article, he discusses the importance of clearly communicate the service you are offering to...

Businesses Failing to Address Root Causes of Customer Experience Issues, IFS Study Finds

Jun 30, 2021 • Newsfield service managementIFSLeadership and StrategyGLOBALcustomer experience

Businesses are missing out on a significant opportunity to use technology to fix internal processes and address the root causes of customer experience issues in the wake of the pandemic, research from enterprise software specialist IFS has today...

How Should an OEM Organize Technical Support to Provide Memorable Experiences

Jun 22, 2021 • Featuresfield serviceTrusted AdvisorLeadership and StrategySam Klaidman

In this new article for Field Service News, Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, discusses how an OEM should organize technical support in order to provide the best experience to the customer...

"Talk" the Walk

Jun 17, 2021 • FeaturesmanagementBBA Consultingfield service managementJim Bastonservice strategiesLeadership and Strategy

Jim Baston, President of BBA Consulting Group, continues his blog series on “supercharging” revenue generation through the field service team. In this new article, he discusses the importance of evaluating the words we use within our organization...

How the Field Service Sector has changed in the last two decades

Jun 15, 2021 • FeaturesLeadership and Strategy

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Hilbrand Rustema, Managing Director and Founder of Noventum to discuss the findings of Noventum's Remote Service Delivery Benchmarking stud...

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