ARCHIVE FOR THE ‘leadership-and-strategy’ CATEGORY

Think Tank Debriefs: Knowledge as a Service Differentiator

Aug 13, 2020 • FeaturesThink TankLeadership and Strategy

In this excerpt from the inaugral Think Tank Debrief Session, Kieran Notter, VP Global Customer Service, ServiceMax reflects on the conversations around whether knowledge is the key differentiator for OEMs when it comes to service delivery... 

Survive COVID-19 & Grow by Service

Aug 13, 2020 • FeaturesCovid-19Leadership and Strategy

Ahmed Gharbaoui is a Global Subject Matter Expert in Business Growing by Service approach. Here he puts forward a three step plan for field service organisations to build recovery from the colossal impact of Covid-19...

Think Tank Debriefs: Different Service Needs of Different Customers

Aug 11, 2020 • FeaturesThink TankLeadership and Strategy

In the first of our new quarterly Field Service News Think Tank Debrief Sessions, Kris Oldland, Editor-in-Chief, Field Service News was joined by Kieran Notter, Coen Jeukens and Daniel Brabec as they reflected on the key points raised in the last...

The KPIs that Matter in 2020 (Part One)

Aug 05, 2020 • FeaturesWhite PaperAquantLeadership and Strategy

 In this first article in a series of excerpts from a recent white paper published by Aquant, Edwin Pahk, VP Product Marketing and Business Development, Aquant explained why now more than ever what we measures matters. Now in the next feature in...

Why Workforce Measurement (Really) Matters Now

Jul 22, 2020 • FeaturesWhite PaperAquantLeadership and Strategy

You can’t manage what you don’t measure. It is an oft repeated phrases amongst management professionals of all sectors. As we establish the way out of the toughest crisis our industry has ever seen, good management is crucial and that means the...

ServiceMax Named a Leader in the Gartner Magic Quadrant for Field Service Management

Jul 16, 2020 • NewsDigital Transformationfield service managementservicemaxLeadership and Strategy

ServiceMax, the leader in asset-centric field service management, today announced that Gartner has positioned the company as a Leader in the Gartner 2020 Magic Quadrant for Field Service Management among 14 other field service software providers....

Time to Raise the Bar in Field Service

Jul 09, 2020 • FeaturesStrategies for Growth SMLeadership and StrategyService Innovation and Design

Now is absolutely the time we need to start treating our Business to Business Accounts the same as our Business to Customers accounts writes Strategies for GrowthSM Bill Pollock...

An Example of Excellence in the Face of Adversity (podcast highlights)

Jun 23, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19Leadership and Strategymichael kuebelcustomer centricity

Koenig and Bauer were an organisation who showed excellent agility, innovation and leadership during the pandemic. Here, Lukas Fahnroth explains how the embedded culture within the organisation helped them pivot and adapt so quickly.

Now is the Time for Strong, Decisive Leadership

Jun 18, 2020 • FeaturesVideoSi2 partnersCovid-19Leadership and StrategyDigital Symposium

In the first of our series of features looking towards building a new normal that was better than what we had before,  with the insights collated from the many panel sessions hosted by Kris Oldland throughout the pandemic, we begin with...

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