ARCHIVE FOR THE ‘leadership-and-strategy’ CATEGORY

The KPIs that Matter in 2020 (Part One)

Aug 05, 2020 • FeaturesWhite PaperAquantLeadership and Strategy

 In this first article in a series of excerpts from a recent white paper published by Aquant, Edwin Pahk, VP Product Marketing and Business Development, Aquant explained why now more than ever what we measures matters. Now in the next feature in...

Why Workforce Measurement (Really) Matters Now

Jul 22, 2020 • FeaturesWhite PaperAquantLeadership and Strategy

You can’t manage what you don’t measure. It is an oft repeated phrases amongst management professionals of all sectors. As we establish the way out of the toughest crisis our industry has ever seen, good management is crucial and that means the...

ServiceMax Named a Leader in the Gartner Magic Quadrant for Field Service Management

Jul 16, 2020 • NewsDigital Transformationfield service managementservicemaxLeadership and Strategy

ServiceMax, the leader in asset-centric field service management, today announced that Gartner has positioned the company as a Leader in the Gartner 2020 Magic Quadrant for Field Service Management among 14 other field service software providers....

Time to Raise the Bar in Field Service

Jul 09, 2020 • FeaturesStrategies for Growth SMLeadership and StrategyService Innovation and Design

Now is absolutely the time we need to start treating our Business to Business Accounts the same as our Business to Customers accounts writes Strategies for GrowthSM Bill Pollock...

An Example of Excellence in the Face of Adversity (podcast highlights)

Jun 23, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19Leadership and Strategymichael kuebelcustomer centricity

Koenig and Bauer were an organisation who showed excellent agility, innovation and leadership during the pandemic. Here, Lukas Fahnroth explains how the embedded culture within the organisation helped them pivot and adapt so quickly.

Now is the Time for Strong, Decisive Leadership

Jun 18, 2020 • FeaturesVideoSi2 partnersCovid-19Leadership and StrategyDigital Symposium

In the first of our series of features looking towards building a new normal that was better than what we had before,  with the insights collated from the many panel sessions hosted by Kris Oldland throughout the pandemic, we begin with...

4 Success Factors Seen in Field Service Companies During Covid-19

Jun 18, 2020 • FeaturesSalesforceThe Field Service PodcastCovid-19Leadership and StrategyCustomer Satisfaction and Expectationsmichael kuebelcustomer centricity

Micheal Kuebel of Salesforce has been working with a number of companies to help them overcome the challenges of the global lockdowns. In this excerpt of the Field Service Podcast Kuebel identifies four key traits that he has seen emerge as...

An Open Letter to the Field Service Sector

Jun 11, 2020 • NewsLeadership and StrategyField Service Expo 2020

Kris Oldland, Editor-in-Chief and Founder of Field Service News has expressed his thinking behind why it is so vital that the Field Service Expo 2020 goes ahead citing the pivotal rule he believes field service will play in rebuilding the economy...

Leadership: Lessons Learnt from the Pandemic

Jun 10, 2020 • FeaturesDigital TransformationCovid-19Leadership and Strategy

Nick Frank like many has been spending more time with his young family during the pandemic and says there is much to learn from a child's perspective as we move through and beyond Covid-19 in service.

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