ARCHIVE FOR THE ‘laurent-othacehe’ CATEGORY

Digital Transformation – The Biggest Change In Field Service In 25 Years

Mar 21, 2019 • FeaturesanalyticsArtificial intelligenceCognito iQLaurent OthacéhéMachine LearningmanagementDigitialisationStrategy

Digital Transformation is currently one of the key trends amongst field service organisations in all industry verticals, but it is a revolution that has been building for a long, long time writes Laurent Othacéhé, CEO, Cognito iQ. 

A guide to flawless field service - Employee Engagement

May 25, 2018 • FeaturesManagementCognito iQLaurent Othacéhéwhite papersEmployee EngagementEngage for Successfield serviceservice excellenceService Management

Laurent Othacehe, CEO, Cognito iQ looks at why employee engagement is a critical pillar for achieving field service excellence and offers some crucial advice for field service companies seeking to how best to ensure they are getting the most out...

Why productivity is paramount in field service

Dec 11, 2017 • FeaturesManagementCognitoKPIsLaurent OthacéhéProductivity

Improving productivity is the cornerstone of establishing a framework for delivering field service excellence. Laurent Othacéhé, CEO, Cognito iQ outlines why and how you should approach improving your field service productivity...


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