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Building a virtual knowledge base your field service techs will actually use

Nov 12, 2015 • FeaturesKnowledge Sharingfield serviceInterviewjohn ragsdaleService Management

Best practices for knowledge sharing in field service are understood but too few companies are allocating the necessary resources, warns John Ragsdale, vice president of technology and social research at the US's Technical Services Industry...

Is culture the missing link to great knowledge sharing in field service?

Feb 05, 2015 • FeaturesFuture of FIeld Serviceknowledge basesjohn ragsdalesmartvan

Understanding and extracting the value of the knowledge within your field service engineers is not just beneficial but essential for field service organisations writes Derek Korte, Editor of thesmartvan.com

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