Managing Service Profitability in the Age of Digital Transformation

Oct 19, 2021 • FeaturesJoe KennyCoen JeukensDigital TransformationservicemaxGLOBALservice profitability

We know that the service department is probably the single largest contributor to the margin of your organization. But when I would ask you: when do you know you are doing a great job? What is your reference, your yard stick? We know the call for...

How the Age of Acceleration Is Changing the Business of Service...

Feb 12, 2018 • FeaturesAsset ManagementFuture of FIeld ServiceJoe KennyPredictive maintenanceDigital TwinIoTService MaxUber

By 2020, there will be more than seven connected devices for every person alive. Service providers must anticipate this new reality, the speed at which it’s emerging, and its impact on business models explains Joe Kenny, Vice President Global...


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