ARCHIVE FOR THE ‘itsm’ CATEGORY

The Importance of Service Ecosystems

May 04, 2020 • FeaturesMartin Summerhayesfield serviceIT ServicesITSM

The world of IT Services has evolved on many an occasion, however, right now it needs to prepare for another iteration of the new normal for it to continue to thrive writes Martin Summerhayes...

PODCAST: The On Demand Field Service Workforce Model

Apr 10, 2020 • FeaturesGig EconomyPodcastworkforce managementFIeld nationfield servicefield service managementITSMBlended WorkforceMynul KhanITILManaging the Mobile Workforce

The Man Who Saw it Coming: Expert Insight Mynul Khan, Field Nation

Apr 07, 2020 • AGeing WorkforceGig EconomyFIeld nationfield servicefield service managementITSMMobie workforce managementField WorkforceDoug LacyPivital

The concluding part of a series of video excerpts from Field Service News, in partnership with Field Nation we will be breaking down the challenges of building a modern field service workforce...

 

A Question of Balance

Mar 31, 2020 • AGeing WorkforceGig EconomyFIeld nationfield servicefield service managementITSMMobie workforce managementField WorkforceDoug LacyPivital

Part four of a new series of video excerpts from Field Service News, in partnership with Field Nation we will be breaking down the challenges of building a modern field service workforce...

 

PODCAST: The Importance of Transparency in the Field Service Cycle

Mar 27, 2020 • FeaturesGig EconomyPodcastworkforce managementFIeld nationfield servicefield service managementITSMBlended WorkforceDoug LacyPivitalITIL

Working with the Blended Workforce

Mar 17, 2020 • AGeing WorkforceGig EconomyFIeld nationfield servicefield service managementITSMMobie workforce managementField WorkforceDoug LacyPivital

Part two of a new series of video excerpts from Field Service News, in partnership with Field Nation we will be breaking down the challenges of building a modern field service workforce...

 

Market Watch: Sunrise Software (Service Management Software)

Aug 03, 2014 • NewsconstructionNicholls and ClarkeIT Service ManagementITSMService ManagementSoftware and Appssoftware and appsSunrise Software

Surrey Based service management software provider are selected by nationwide building materials company and announce a new improvements to their Service Desk solution…

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