Report suggests spend largely driven by new emerging digital services such as cloud, the Internet of Things and the roll-out of 5G.
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Sep 11, 2019 • Management • News • communications • cloud • IoT • SMEs • broadband
Report suggests spend largely driven by new emerging digital services such as cloud, the Internet of Things and the roll-out of 5G.
Aug 26, 2019 • News • Hardware • IoT
IBASE, a provider of embedded products for IoT has released its AGS100T/AGS102T IoT gateways.
IBASE, a provider of embedded products for IoT has released its AGS100T/AGS102T IoT gateways.
Powered by Intel’s Apollo Lake Atom™ x7/x5 series, Pentium® N4200, and Celeron® N3350 SoCs, the systems enable seamless and secure data flow to the cloud in IoT-focused applications with enterprise-grade security, and easy manageability.
The AGS100T/AGS102T compact fanless platforms offer maximum reliability and longevity support, featuring wide-range operating temperature of up to -40°C ~ 70°C and dimensions of 160 x 110 x 44mm. Both models are suitable for space-constrained applications in harsh environments that require devices equipped with Trusted Platform Module (TPM) technology.
“Our AGS100T/AGS102T gateways come with an extra advanced security TPM 2.0 chip to provide a high level of hardware-based security,” said Wilson Lin, Director of IBASE Product Planning Department. “By using TPM together with Windows 10, these devices carry out cryptographic operations for access control and authentication. TPM enables integrity measurements during system boot and makes TPM-based key unavailable outside the TPM to prevent phishing attacks and authorization value guesses.”
The rugged AGS100T features 4GB DDR3L-1866 DO-DIMM, a 64GB MLC industrial-grade mSATA SSD, dual display ports (DVI-I and DisplayPort), 4x USB 3.0, 2x GbE, 2x COM, a DC-in terminal block for 9V~36V input and over/under/reverse voltage protection. Expansion is available with a full-size Mini PCI-E, a 2230 M.2 E-Key socket for WLAN & BT, a 3042 M.2 B-Key socket for WWAN & SSD, an mSATA socket (Mini PCI-E), and a 2242 M.2 B-Key socket for mSATA SSD. The AGS102T has two extra serial ports for COM3/COM4 and GPIO 4-in & 4-out multi-purpose interface.
Aug 16, 2019 • News • AI • Hardware • IoT
M5STACK expands further into AIOT(AI+IOT) edge computing market with the K210 RISC-V 64 AI Camera.
M5STACK expands further into AIOT(AI+IOT) edge computing market with the K210 RISC-V 64 AI Camera.
M5STACK has launched the K210 RISC-V 64 AI Camera— an innovative machine vision and machine learning programmable camera that’s competitively priced to meet the needs of a rapidly growing AI market.
AI cameras help engineers quickly implement machine learning, image recognition, and speech recognition functions, and the K210 RISC-V 64 AICamera supports OpenMV and MicroPython to make programming on easier while delivering the maximum efficiency and flexibility needed for advanced level big data computation.
M5stick-V AI Camera features its integration with machine vision capabilities, featuring the unprocessed acceptability to AI Visioning with high energy effenciency and low cost. We co-oped with Sipeed providing the MicroPython environment makes programming onM5stick-V easier.
M5stick-V AI Camera features its integration with machine vision capabilities, featuring the unprocessed acceptability to AI Visioning with high energy effenciency and low cost. We co-oped with Sipeed providing the MicroPython environment makes programming onM5stick-V easier.
Made with the incredibly powerful machine learning AI chip 'K210'— Kendryte K210 -an edge computing system-on-chip (SoC) with dual core 64bit RISC-V CPU and state-of-art neural network processor. a high-performance hardware accelerator that offers superior low power vision processing speed and accuracy— K210 RISC-V 64 AI Camera comes with numerous built-in advantages over its competition.
From its KPU high performance convolutional neural network (CNN) hardware accelerator, powerful calculation capabilities, and relatively low cost high-performance AI core to its exclusive hardware package with camera, horn, microphone, screen, gyroscope, battery, wireless communication and complete enclosure, K210 RISC-V 64 AI Camera was built from the inside out to be a powerful, ready-to-use product-level AI application terminal.
The module comes with the OmniVision OV7740 sensor, using the OmniPixel®3-HS technology, providing a best-in-class low light sensitivity, making it ideal for machine vision. In addition to an OV7740 sensor, M5stick-V features more hardware resources such as speaker with built-in I2S Class-D DAC, MEMS Microphone, IPS screen, 6-axis IMU, 200mAh Li-po battery, and more.
More than the visioning, M5stick-V also features the embedded APU - Audio Processor. With its hardware beam-forming support and dual 512-point FFT units, the M5stick-V is also capable of a series of machine hearing works like voice wake-up to speech recognition.
K210 RISC-V 64 AI Camera provides built-in image processing model libraries for advanced real-time facial and object recognition that makes it perfect and ready-to-use for:
- Face recognition/detection
- Object detection/classification
- Obtaining size and coordinates of target in real time
- Obtaining type of detected target in real time
- Shape recognition
- Video/Audio Record/Display
- Game simulator
M5STACK technology is already employed by engineers and creators and can be used in a number of practical industrial scenarios such as for creating and programming logistics sorting robots, intelligent security in buildings, autonomous driving, and countless others.
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Jul 30, 2019 • Features • Coresystems • Customer Expectatioon • customer satisfaction • Future of FIeld Service • manuel grenacher • remote service • field service • field service technicians • Internet of Things • IoT • SAP • Service Engineer • Service Management
In today’s society whereas consumer’s we are becoming increasingly used to and expectant of instant results is an obvious challenge for field service organisations but can remote services help bridge the gap? Manuel Grenacher, CEO, Coresystems ...
In today’s society whereas consumer’s we are becoming increasingly used to and expectant of instant results is an obvious challenge for field service organisations but can remote services help bridge the gap? Manuel Grenacher, CEO, Coresystems discusses...
With the pervasiveness of the Internet of Things (IoT), everything from device performance to customer interactions has become faster and more connected. Devices that require maintenance and repair now operate on an accelerated timeline of immediately notifying the user when service is needed. Because of this, customers expect real-time responses, leaving little to no time for a field service technician to travel to the site, troubleshoot the issue and fix the device. Therefore, to maintain and improve customer satisfaction, technicians are exploring ways to provide the same level of onsite, but while remote.
The idea behind remote technicians stems from the technician’s ability to diagnose a problem, determine possible solutions, and lay out a plan for issue resolution - all before they take one step onto the worksite. In a perfect world, remote technicians essentially only have to leave their workstations once to perform tasks that require a high level of skill, or perhaps not at all for routine maintenance and repair. Naturally, this drastically cuts down the amount of travel cost and time and total project duration needed to solve an issue with a customer’s device, streamlining the entire service request from issue detection to resolution.
Field service technicians no longer need to blindly infer what is happening on the broken device based on descriptions from less experienced users, nor do they need to fumble through repair instructions over the phoneField service technicians no longer need to blindly infer what is happening on the broken device based on descriptions from less experienced users, nor do they need to fumble through repair instructions over the phone. Indeed, the remote technician takes full advantage of tools such as augmented reality, artificial intelligence, and even the IoT itself to deliver the same experience as a technician standing in front of the customer would.
So how does it work? It starts with putting the proper infrastructure in place to allow technicians to troubleshoot issues on devices and machines from afar. Taking issue detection as an example, remote technicians can use augmented reality to share a mobile phone screen with a customer for a visual walkthrough of the issue. From there, the remote technician can schedule an onsite appointment if needed and manage the parts orders needed for specific projects, ensuring all the necessary assets are in place well in advance.
To be fair, managing a workforce of remote technicians is no easy task. In order to optimize your field service operations, it is extremely beneficial to be able to automatically assign the most qualified and available technician for respective service requests, taking into account expertise, location, and availability. As a fail-safe, the onsite technicians should have easy access to online product specifications and other assets needed to complete service requests. Additionally, similar to how remote technicians use augmented reality to connect to the customer for issue detection, on-site technicians can connect to more experienced journeyman technicians back at headquarters to troubleshoot unforeseen issues. This creates a network of knowledge that will keep project duration to a minimum, improving efficiency for the technician while onsite.
The way in which field service technicians work has evolved and is continuing to do so. The next generation of technicians are prioritizing independence, autonomy, and flexibility, on top of foundational knowledge and customer service experience. As the IoT continues to grow, so will the need for remote technicians, and the field service industry assuredly has the infrastructure to maintain the high level of customer satisfaction that we strive for today.
What are your experiences experimenting with a more remote field service workforce? Feel free to share your thoughts in the comments section below!
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Jul 15, 2019 • AI • copperberg • Data Analytics • future of field service • Field Service Forum • IoT
Despite words like innovators and pioneers being regularly used to describe high profile companies, there is an argument that in business you never really want to be the first. Wang Computers released the Wang 3300 five years before the Apple 1....
Despite words like innovators and pioneers being regularly used to describe high profile companies, there is an argument that in business you never really want to be the first. Wang Computers released the Wang 3300 five years before the Apple 1. Friendster arrived two years ahead FaceBook. The difference between bleeding edge and earlier adopter can be critical to success as Rohit Argawal, Editorial Director at Copperberg writes...
The ‘creation of a technology’ and the ‘adoption of the technology’, what’s more important? One way to look at it is that technology prowess for an organisation helps it advance and differentiate but its scope is limited unless the technology is adopted widely and simplifies tasks or generates revenue.
Narrowing down to the Field Service Industry, keywords such as ‘Democratised Service’, ‘Augmented Workforce’, ‘Humanoid Field Workers’, are abundant and very easy to encounter today in most articles, podcasts and webinars. The hype around IoT, AI, AR and VR is causing Field Service Directors to sweat and are inducing fear of being left behind in the digitalisation race.
The major question of the hour is: has the industry crossed ‘The Chasm’ yet for digitalisation? For those not familiar with the technology adoption lifecycle curve, the curve breaks down technology adoption into five phases with respect to time. When a new technology is introduced, the innovators (read tech geeks, influencers and technology over-enthusiasts) are the first to try it. In the field service area, these innovators would be large field service companies that have an abundant budget, manpower and cushion to fail for new innovations.
Once these innovators find a use case for the technology and deem it fit is when the early adopters start using the technology. This is the make or break zone for most technology. The number of users increases non-linearly and more rapidly compared to the initial phase.
To move from the innovators to the early majority is the toughest phase for the technology and is known as ‘crossing the chasm.’ After the ‘chasm,’ the use of technology increases rapidly till peak usage when the market starts to saturate and the late majority comes in. The laggards are technophobics who are last to adopt the technology. Most field service companies that consider keeping machines up and running as important play it safe and would be in the ‘early to late’ majority category.
Coming back to digitalisation in the field service industry, the majority of field service organisations have started addressing the need for IoT and data collection to ramp up their field service offerings and have more satisfied customers. At the recent Field Service Forum 2019 in Amsterdam, Europe’s leading event for field service, more than 115 Field Service Directors came together to discuss the present trends in field service, the upcoming challenges and the future of customer satisfaction.
"To move from the innovators to the early majority is the toughest phase..."
Most of them agreed that IoT and data will have a major impact on service businesses and that they need to start small, arrive at results and then move forward. They acknowledged the speed of technology development today and also benchmarked their own services to the standards set by the keynote speakers. Acknowledgement of the impact of the technology by the wider audience and relating to case studies show that IoT has crossed the chasm and reached the early innovators. All those not on board the IoT bandwagon are now scurrying to do so.
According to Gartner’s Hype Cycle for Emerging Technologies 2018 report, IoT platforms will reach their plateau of productivity in the next 5-10 years. The Field Service Directors who have adopted IoT and data collection reflected that tech trends can be misleading and that they should rather focus on business problems. Translating the data to meaningful insights that can lead to better business decisions. There was also contemplation and debate on whether machines could take over humans in the workplace, though the consensus was that it wouldn’t be likely.
One technology that can help in this data processing and generating insights is AI. However, only the early innovators and technology leaders have tested it so far. Has AI jumped the chasm in the field service industry? Not yet.
Most innovators are still creating use cases and the projects are on test-beds. The majority of field service leaders are starting to see the potential and value in using AI in their data processing, but then the implementation, adaptation and ROI are a long way down the path.
Another technology that is premature but is deemed to have high value is augmented and virtual reality. The potential to have an experienced technician assisting a new line of the on-field workforce is very appealing but will the customer be satisfied and confident with the blunt show of inexperience? Will the chances to have faulty repairs increase once the technology is out of test trials or on the field?
There is always a debate about technology, its potential forecasted and the actual benefits derived. Over the next few years, we will realise if these technologies will jump the chasm and go on to become basic necessities in the field service business.
To be involved in the Field Service Directors Community, pre-register here for the Field Service Forum 2020.
The ‘creation of a technology’ and the ‘adoption of the technology’, what’s more important? One way to look at it is that technology prowess for an organisation helps it advance and differentiate but its scope is limited unless the technology is adopted widely and simplifies tasks or generates revenue.
Narrowing down to the Field Service Industry, keywords such as ‘Democratised Service’, ‘Augmented Workforce’, ‘Humanoid Field Workers’, are abundant and very easy to encounter today in most articles, podcasts and webinars. The hype around IoT, AI, AR and VR is causing Field Service Directors to sweat and are inducing fear of being left behind in the digitalisation race.
The major question of the hour is: has the industry crossed ‘The Chasm’ yet for digitalisation? For those not familiar with the technology adoption lifecycle curve, the curve breaks down technology adoption into five phases with respect to time. When a new technology is introduced, the innovators (read tech geeks, influencers and technology over-enthusiasts) are the first to try it. In the field service area, these innovators would be large field service companies that have an abundant budget, manpower and cushion to fail for new innovations.
Once these innovators find a use case for the technology and deem it fit is when the early adopters start using the technology. This is the make or break zone for most technology. The number of users increases non-linearly and more rapidly compared to the initial phase.
To move from the innovators to the early majority is the toughest phase for the technology and is known as ‘crossing the chasm.’ After the ‘chasm,’ the use of technology increases rapidly till peak usage when the market starts to saturate and the late majority comes in. The laggards are technophobics who are last to adopt the technology. Most field service companies that consider keeping machines up and running as important play it safe and would be in the ‘early to late’ majority category.
Coming back to digitalisation in the field service industry, the majority of field service organisations have started addressing the need for IoT and data collection to ramp up their field service offerings and have more satisfied customers. At the recent Field Service Forum 2019 in Amsterdam, Europe’s leading event for field service, more than 115 Field Service Directors came together to discuss the present trends in field service, the upcoming challenges and the future of customer satisfaction.
"To move from the innovators to the early majority is the toughest phase..."
Most of them agreed that IoT and data will have a major impact on service businesses and that they need to start small, arrive at results and then move forward. They acknowledged the speed of technology development today and also benchmarked their own services to the standards set by the keynote speakers. Acknowledgement of the impact of the technology by the wider audience and relating to case studies show that IoT has crossed the chasm and reached the early innovators. All those not on board the IoT bandwagon are now scurrying to do so.
According to Gartner’s Hype Cycle for Emerging Technologies 2018 report, IoT platforms will reach their plateau of productivity in the next 5-10 years. The Field Service Directors who have adopted IoT and data collection reflected that tech trends can be misleading and that they should rather focus on business problems. Translating the data to meaningful insights that can lead to better business decisions. There was also contemplation and debate on whether machines could take over humans in the workplace, though the consensus was that it wouldn’t be likely.
One technology that can help in this data processing and generating insights is AI. However, only the early innovators and technology leaders have tested it so far. Has AI jumped the chasm in the field service industry? Not yet.
Most innovators are still creating use cases and the projects are on test-beds. The majority of field service leaders are starting to see the potential and value in using AI in their data processing, but then the implementation, adaptation and ROI are a long way down the path.
Another technology that is premature but is deemed to have high value is augmented and virtual reality. The potential to have an experienced technician assisting a new line of the on-field workforce is very appealing but will the customer be satisfied and confident with the blunt show of inexperience? Will the chances to have faulty repairs increase once the technology is out of test trials or on the field?
There is always a debate about technology, its potential forecasted and the actual benefits derived. Over the next few years, we will realise if these technologies will jump the chasm and go on to become basic necessities in the field service business.
To be involved in the Field Service Directors Community, pre-register here for the Field Service Forum 2020.
Jul 12, 2019 • Fleet Technology • News • Momentum • fleet • IoT
Momentum IoT was named the winner at the 2019 CompassIntel Spring Awards in the category of Connected Solution Leadership: Fleet Tracking Management for IoT and M2M.
Momentum IoT was named the winner at the 2019 CompassIntel Spring Awards in the category of Connected Solution Leadership: Fleet Tracking Management for IoT and M2M.
The awards are voted on by over 40 industry-leading press, editors, journalists, thought leaders and analysts who identify the best in three primary categories: Mobile & Wireless, IoT (Internet of Things), and Emerging Tech, along with CompassIntel.com selected “of the Year” awards.
“We’re excited to recognize the innovation that Momentum IoT has introduced to connecting assets with ease and simplicity,” says Stephanie Atkinson, CEO and Founder of Compass Intelligence. “Momentum IoT has made fleet tracking affordable and achievable for small to medium sized businesses.”
Momentum IoT disrupted the fleet tracking model by utilizing a SaaS payment model, so there are no contracts or upfront fees to use the platform. The tracker is cloud-based and does not require customization, so users can plug the device into their asset and view them on one screen. Additionally, the company also offers a free trial of its products.
“We’re honored to receive this award,” says Justin Silva, CEO of Momentum IoT. “We’ve set ourselves apart through the ease of use and ruggedness of our design coupled with providing the highest level of security available with no contracts. We want to make telematics accessible to everyone and will continue to be a solutions-based leader in our field.”
Jul 04, 2019 • Future Technology • News • future of field service • manufacturing • cloud • IoT
Manufacturers will more than double Multicloud use in the next two years, a new report predicts.
Manufacturers will more than double Multicloud use in the next two years, a new report predicts.
Nutanix has announced the findings of its Enterprise Cloud Index results report for the manufacturing sector, measuring manufacturing companies’ plans for adopting private, public and hybrid clouds.
The report revealed that the manufacturing industry’s hybrid cloud usage and plans outpace the global average across industries. The deployment of hybrid clouds in manufacturing and production companies has currently reached 19% penetration, slightly ahead of the global average. Moreover, manufacturers plan to more than double their hybrid cloud deployments to 45% penetration in two years; outpacing the global average by 4 percent.
The manufacturing industry is at an “innovation impasse,” 1 meaning manufacturers have a desire to innovate and drive transformation, but legacy IT systems have the potential to constrain their ability to do so. The opportunity for manufacturers to embrace digitization efforts including “Industry 4.0” initiatives can break the impasse, but executives must focus on new opportunities to create value and not only prioritize traditional business operations. Manufacturing organizations face the constant challenge of trade-offs: they are under pressure to meet current productivity and operational goals in an increasingly global and highly competitive marketplace, but they also need to invest in future growth.
This challenge has created a demand for new technology solutions that can help balance the trade-off between current and future goals. IT leaders in manufacturing must avoid the beaten path of finding short-term fixes for increasing revenue; instead, they should look to long-term solutions that enable automation, enhanced use of data and improvements in customer experience. The Enterprise Cloud Index findings indicate that manufacturing leaders are aggressively adopting new technology to embrace modernization instead of getting left behind with legacy systems. The distributed cloud model offers a solution that delivers speed, flexibility, and localization, allowing manufacturers to improve efficiency without compromising quality.
While 91% of survey respondents reported hybrid cloud as the ideal IT model, today’s global average hybrid cloud penetration level is at 18.5% — the disparity due in part to challenges of transitioning to the hybrid cloud model. Manufacturing industries reported barriers to adopting hybrid cloud that mirrored global roadblocks, including limitations in application mobility, data security/compliance, performance, management and a shortage of IT talent. Compared to other industries, manufacturers reported greater IT talent deficits in AI/ML, hybrid cloud, blockchain, and edge computing/IoT.
Other key findings of the report include:
- 43% of manufacturers surveyed are currently using a traditional data center as their primary IT infrastructure, slightly outpacing the global average of 41%;
- However, manufacturers currently use a single public cloud service more often than any other industry. 20% of manufacturing companies reported using a single cloud service, compared to the global average of 12% — a testament to the fact that manufacturers are starting to turn to the cloud as a solution, given that they deal with legacy IT systems and cannot handle workloads on-prem;
- Manufacturers are also advancing the movement to private cloud: 56% of manufacturers surveyed said that they run enterprise applications in a private cloud, outpacing the global average by 7%;
- Manufacturers are struggling to control cloud spend. One motivation for deploying hybrid clouds is enterprises’ need to gain control over their IT spend. Organizations that use public cloud spend 26% of their annual IT budget on public cloud, with this percentage predicted to increase to 35% in two years’ time. Most notable, however, is that more than a third (36%) of organizations using public clouds said their spending has exceeded their budgets;
- Manufacturers chose security and compliance slightly more often than companies in other industries as the top factor in deciding where to run workloads: while 31% of respondents across all industries and geographies named security and compliance as the number one decision criterion, 34% of manufacturing organizations chose security and compliance as the top factor.
The bullish outlook for hybrid cloud adoption globally and across industries is reflective of an IT landscape growing increasingly automated and flexible enough that enterprises have the choice to buy, build, or rent their IT infrastructure resources based on fast transforming application requirements.
“Manufacturers are investing in modernizing their IT stack, and adopting industry 4.0 solutions to keep up with ever-changing business demands in areas like production and supply chain management,” said Chris Kozup, SVP of Global Marketing at Nutanix. “A hybrid cloud infrastructure gives manufacturers a fresh approach to modernizing legacy applications and services, enabling manufacturing IT leaders to focus on their long-term investments in big data, IoT, and next-generation enterprise applications. While the manufacturing industry is still facing obstacles in transitioning to multi-cloud use, this study shows us that manufacturing organizations are ready to accelerate growth and take the lead in IT innovation in the future.”
To create this report, Nutanix commissioned Vanson Bourne to survey more than 2,300 IT decision makers, including 337 worldwide manufacturing and production organizations, about where they are running their business applications today, where they plan to run them in the future, what their cloud challenges are and how their cloud initiatives stack up against other IT projects and priorities. The survey included respondents from multiple industries, business sizes and geographies in the Americas; Europe, the Middle East, Africa (EMEA); and Asia-Pacific and Japan (APJ) regions.
1 IDC FutureScape: Worldwide Operations Technology 2018 Predictions, doc #US42126317, October 2017
Jul 03, 2019 • News • future of field service • research report • Berg Insight • IoT • cellular
A new report estimates that the global number of cellular IoT subscribers increased by 70 percent during 2018 to reach 1.2 billion.
A new report estimates that the global number of cellular IoT subscribers increased by 70 percent during 2018 to reach 1.2 billion.
Growth was driven by exceptional adoption in China, which accounted for 63 percent of the global installed base. By 2023, Berg Insight's research now projects that there will be 9.0 billion IoT devices connected to cellular networks worldwide.
“China is deploying cellular IoT technology at a monumental scale”, said Tobias Ryberg, Principal Analyst and author of the report. “According to data from the Chinese mobile operators, the installed base in the country grew by 124 percent year-on-year to reach 767 million at the end of 2018. The country has now surpassed Europe and North America in terms of penetration rate with 54.7 IoT connections per 100 inhabitants.”
The Chinese government is actively driving adoption as a tool for achieving domestic and economic policy goals, at the same time as the private sector implements IoT technology to improve efficiency and drive innovation. Berg Insight believes that the role of the government is the main explanation for why China is ahead of the rest of the world in the adoption of IoT. Like other advanced economies, the country has widespread adoption of connected cars, fleet management, smart metering, asset monitoring and other traditional applications for cellular IoT. It has also given rise to new consumer services enabled by connectivity like bike sharing. The most distinctive characteristic of the Chinese IoT market is however the way that the government is systematically using new technology to implement its vision for urban life in the 21st century.
In the report, Berg Insight also analyses the IoT business KPIs released by mobile operators in different parts of the world and found significant regional differences. The monthly ARPU for cellular IoT connectivity services in China was only € 0.22, compared to € 0.70 in Europe. Global revenues from cellular IoT connectivity services increased by 19 percent in 2018 to reach € 6.7 billion. The ten largest players had a combined revenue share of around 80 percent.
Growth was driven by exceptional adoption in China, which accounted for 63 percent of the global installed base. By 2023, Berg Insight's research now projects that there will be 9.0 billion IoT devices connected to cellular networks worldwide.
“China is deploying cellular IoT technology at a monumental scale”, said Tobias Ryberg, Principal Analyst and author of the report. “According to data from the Chinese mobile operators, the installed base in the country grew by 124 percent year-on-year to reach 767 million at the end of 2018. The country has now surpassed Europe and North America in terms of penetration rate with 54.7 IoT connections per 100 inhabitants.”
The Chinese government is actively driving adoption as a tool for achieving domestic and economic policy goals, at the same time as the private sector implements IoT technology to improve efficiency and drive innovation. Berg Insight believes that the role of the government is the main explanation for why China is ahead of the rest of the world in the adoption of IoT. Like other advanced economies, the country has widespread adoption of connected cars, fleet management, smart metering, asset monitoring and other traditional applications for cellular IoT. It has also given rise to new consumer services enabled by connectivity like bike sharing. The most distinctive characteristic of the Chinese IoT market is however the way that the government is systematically using new technology to implement its vision for urban life in the 21st century.
In the report, Berg Insight also analyses the IoT business KPIs released by mobile operators in different parts of the world and found significant regional differences. The monthly ARPU for cellular IoT connectivity services in China was only € 0.22, compared to € 0.70 in Europe. Global revenues from cellular IoT connectivity services increased by 19 percent in 2018 to reach € 6.7 billion. The ten largest players had a combined revenue share of around 80 percent.
Jul 03, 2019 • Features • future of field service • IoT
The total installed base of connected devices is projected to amount to 75.44* billion worldwide by 2025, an astonishing five-fold increase in ten years. Mark Glover, plots IoT’s extraordinary evolution, its potential impact for service and asks...
The total installed base of connected devices is projected to amount to 75.44* billion worldwide by 2025, an astonishing five-fold increase in ten years. Mark Glover, plots IoT’s extraordinary evolution, its potential impact for service and asks if concerns around its governance are being addressed...
The Internet of Things (IoT), another buzz world (and acronym!) is a crucial element of Industry 4.0, or the fourth industrial revolution as it’s also called; the use of data automation and data exchange in modern manufacturing. Loosely described, IoT is everything that is connected to the internet.
However, it’s the increasing ability of devices such as laptops, phone, watches, cars and fridges to “talk” to each other that is coming to define what it actually is. But how does it work? The blood of this digital eco-system is data, and its oxygen is automation. When combined, information is gathered, analysed and acted on producing an outcome. We’ve all probably got an Alexa-type smart device blinking in the corner of our living room or kitchen, our TV knows when to record Game of Thrones and our thermostat remembers when we’re coming home from work so the living room is nice and toasty but as much as your fridge sending you a text to tell you you’re out of milk is handy, it’s in the realm of service that IoT can really make an impact.
On the surface, its potential is enormous. I often write about the asset becoming more important than the engineer and enjoy the debate that comes from such a statement. Yet, with machine learning, AI and in particular IoT it’s looking more and more likely that eventually, at some point, the role of the human in service could go all together. The smart asset – a wind turbine, for example – could flag-up a fault through a sensor, communicate with another turbine about the failure, who could respond with a solution, without the need for an on-site engineer.
This, example, I admit is rather woolly, but you get the idea; the potential is huge and in the industrial sector its impact is starting to be felt. Research conducted by PwC on US manufacturers’ attitudes towards digitization revealed 70% of those surveyed predict to be at a stage of digital advancement by 2020, compared with 33% currently. Furthermore, those firms are investing $907 billion annually on greater connectivity and smart factories suggesting, firms are realising the financial benefits of such technology. However, with all disruptions there comes challenges.
"On the surface, its potential is enormous..."
A report from Gartner in 2014, around the time the IoT enthusiasm was building, checked the momentum slightly by highlighting issues around security and consumer privacy. Given the vast amount of data being shared by the possibility of a breach could have severe consequences. On the flip-side data collected on consumers and their behaviour is another area for concern. And while data collection can enhance a company’s ability to provide better services, any sort of mis-hap can in-turn, be just as damaging to firm’s image and the market in general.
Furthermore, as the number of connected devices increase real-time processses could be affected as storage and security requirements widen Five years on, where are we with IoT governance? Gartner’s 2018 report Top Strategic IoT Trends and Technologies Through 2023 suggested that some sort of protocol was essential. “As the IoT continues to expand,” the report’s summary read, “the need for a governance framework that ensures appropriate behaviour in the creation, storage, use and deletion of information related to IoT projects will become increasingly important.
Governance ranges from simple technical tasks such as device audits and firmware updates to more complex issues such as the control of devices and the usage of the information they generate. CIOs must take on the role of educating their organizations on governance issues and in some cases invest in staff and technologies to tackle governance.” There’s no doubting the potential of IoT. As mentioned, it can truly change the way service is delivered.
However, citing the statistic in the standfirst of this article, 75 billion devices are projected to be connected by 2025 and with that, the potential for. It’s the role of all firms, from the top-down to ensure they’re ring-fenced accordingly.
* https://www.statista.com/statistics/471264/iot-number-of-connected-devices-worldwide/
Jun 25, 2019 • News • 5G • future of field service • Berg Insight • IoT
Berg Insight estimates that global cellular IoT module shipments increased by 16 percent in 2018 to a new record level of 221 million.
Berg Insight estimates that global cellular IoT module shipments increased by 16 percent in 2018 to a new record level of 221 million.
Annual revenues grew faster at 24 percent, reversing the previous trend of decreasing average module prices. The 3GPP standards for LTE – Cat M and NB-IoT – will contribute substantially to growth in the next coming five years.
These new standards are designed to be less complex to limit power consumption and are priced more favourably to address the mass market and make it viable to connect entirely new applications. In the first half of 2019, several vendors announced 5G NR modules that will become available to developers in the second half of the year. Early adopters will include companies active in the PC, networking and OEM automotive segments.
The results of Berg Insight’s latest cellular IoT module vendor market share assessment show that the four largest module vendors have 61 percent of the market in terms of revenues. “Annual module revenues for the four largest market players Sierra Wireless, Sunsea AIoT, Gemalto and Telit increased by 13 percent to US$ 1.85 billion, with the total market value reaching approximately US$ 3.0 billion”, says Fredrik Stalbrand, Senior Analyst at Sweden-based IoT analyst firm Berg Insight. Sierra Wireless leads IoT module revenues, followed by Sunsea AIoT and Gemalto. Sunsea AIoT leads in shipments and Quectel is number two in terms of volumes and in fifth place in terms of revenues. Fibocom reported the highest growth of 122 percent during the year, reaching US$ 189 million in cellular module sales.
The year marks the first in which a China-based vendor ranks as high as the second largest cellular IoT module vendor by revenue and six of the top ten vendors were from China in 2018. Sunsea AIoT emerged as a new major industry player in 2017 through the acquisitions of Longsung and SIMCom, which had been the market leader by volume for three consecutive years. While there has been some consolidation among the larger suppliers, the long tail of companies with activities in the cellular IoT module market is growing. A number of new players have been attracted to the market, particularly in the emerging NB-IoT and LTE-M segment. Notable examples include the major Bluetooth LE SoC vendor Nordic Semiconductor and the Japanese electronics company Murata.
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