ARCHIVE FOR THE ‘interview’ CATEGORY

Field Service News @ Service Management Expo - Stuart Brunger, Magenta

Sep 25, 2015 • videolive at smeMagentadynamic schedulingInterviewService Management ExpoSoftware and Apps

Whilst there are some exciting technologies appearing currently that can shape the future of field service, field service companies must have the basic technologies such as scheduling and routing in place first before they explore these emerging...

Industry leaders: John Cooper, Sony Professional Solutions, Europe. Managing complexity: Part 2

Sep 01, 2015 • Featuresfuture of field serviceresourcesfield serviceInterviewServiceMax. Planet ZheroesSoftware and AppsCustomer Satisfaction and Expectations

In Part One of this interview in our Industry Leaders series, John Cooper, Head of IT and Workflow Solutions in Sony’s Professional Solutions unit in Europe explained why he and his colleagues needed to revisit their existing service...

Industry Leaders: John Cooper, Sony Professional Solutions, Europe. Managing complexity

Aug 25, 2015 • Featuresfuture of field serviceresourcesfield serviceInterviewSoftware and AppsCustomer Satisfaction and Expectations

Continuing our series of interviews with industry leaders, Kris Oldland speaks with John Cooper, Head of IT and Workflow Solutions in Sony’s Professional Solutions unit in Europe. 

Rugged country: Motion and Xplore join forces

Aug 21, 2015 • FeaturesHardwaremotion computingXplore TechnologieshardwareInterviewRugged computersrugged tablets

Texas is home to two of the biggest names in rugged computing and earlier this year they came together when Xplore Technologies acquired Motion Computing. It's good news for field service companies, says Ian Davies, Country Manager, Northern...

Industry leaders: Paul Massey, IFS - Yesterday, Today, Tomorrow (Part Three)

Jul 03, 2015 • FeaturescloudERPIFSInterviewSoftware and Appssoftware and apps

So far in our exclusive interview with Paul Massey, Managing Director of IFS, we’ve taken a look at where Applications 9 sits against previous milestones in both Massey and the Swedish ERP provider's history in part one and then in part two we...

Industry leaders: Paul Massey, IFS - Yesterday, Today, Tomorrow (Part Two)

Jun 28, 2015 • FeaturesinterviewcloudERPIFSInterviewSoftware and Appssoftware and apps

In the first part of this exclusive interview with Paul Massey, IFS, Managing Director we looked at where he felt the recent announcement of IFS Applications 9 sat against previous milestones within the Scandinavian company’s history.

Industry leaders: Paul Massey, IFS - Yesterday, Today, Tomorrow (Part One)

Jun 22, 2015 • FeaturescloudERPIFSInterviewSoftware and Appssoftware and apps

Continuing our series of interviews with industry leaders, Kris Oldland took the opportunity to sit down with IFS Managing Director, Paul Massey at the IFS World Conference in Boston last month. Against the backdrop of the launch of the swedish...

Field Service Leaders Interviews: Scott Berg, ServiceMax (part three)

Mar 17, 2015 • FeatureswearablesInterviewServiceMax. SalesforceSoftware and Apps

Speaking exclusively to Field Service News ServiceMax COO Scott Berg has discussed the similarities between widely differing industries, the rapid rise of ServiceMax and why the IoT hasn't quite got fully up to speed as yet which we featured in...

Industry Interviews: Professor Tim Baines, Aston University on Servitization

Mar 06, 2015 • videoFeaturesaston universityFuture of FIeld ServiceinterviewInterviewServitizationtim baines

Servitization is a key trend in that is rapidly on the rise in manufacturing realm and it's impact on Field Service could be game changing. But what exactly is servitization, how can it change the way we work and will it live up to the hype?

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