ARCHIVE FOR THE ‘interview’ CATEGORY

Industry leaders interview: The main man, Dave Yarnold, ServiceMax

Nov 17, 2016 • FeaturesInterviewinterviewsservicemaxSoftware and Appssoftware and apps

The Field Service Management software industry is fiercely competitive and one that in the last few years has been in almost constant flux as new technologies continue to push the boundaries of what is possible.

M&A Acticvity: Why service management software provider Evatic acquired UK rival Tesseract

Nov 04, 2016 • FeaturesEvaticField Service Management SystemsInterviewService ManagementSoftware and AppsTesseract

Kris Oldland talks exclusively to Pål M. Rødseth, CEO Evatic as they announce the acquisition of Tesseract Service Management...

Customer centric software solutions - Microsoft return to field service

Jul 04, 2016 • FeaturesfieldoneInterviewSoftware and Appssoftware and apps

When software giant Microsoft announced a raft of highly service orientated features in the latest roll out of Microsoft Dynamics it was clear they were aiming to help their customers, help their customers. But how does that translate into Field...

Time to start banging the drum....

Jun 27, 2016 • FeaturesClickSoftwareInterviewinterviewsSoftware and Apps

ClickSoftware have for a long time been seen as a key leader amongst field service solution providers. But the sector has gone through rapid evolution within the last few years with technology moving forward whilst the market becomes ever more...

INDUSTRY LEADERS: DAVE YARNOLD, SERVICEMAX, PART TWO

Jan 25, 2016 • Featuresfuture of field servicefield service managementInterviewservicemaxSoftware and Appssoftware and apps

In Part One of this Industry Leader interview, Dave Yarnold, CEO of ServiceMax, spoke about the company's rapid growth and the technology underpinning that rise to prominence. In Part Two, he talks to Marc Ambasna-Jones about the the changing...

INDUSTRY LEADERS: DAVE YARNOLD, SERVICEMAX, PART 1

Jan 18, 2016 • Featuresfuture of field servicePCTInterviewService Managementservicemaxsoftware and apps

 In our continuing series on field service industry leaders, Dave Yarnold, CEO ServiceMax talks to Mark Ambasna Jones about the company's journey so far and the future of field service. 

Building a virtual knowledge base your field service techs will actually use

Nov 12, 2015 • FeaturesKnowledge Sharingfield serviceInterviewjohn ragsdaleService Management

Best practices for knowledge sharing in field service are understood but too few companies are allocating the necessary resources, warns John Ragsdale, vice president of technology and social research at the US's Technical Services Industry...

Industry Leaders: Marne Martin, ServicePower: Part 2

Oct 29, 2015 • Featuresindustry leadersMArne MArtinInterviewService PowerSoftware and Apps

In the first part of this exclusive interview with Marne Martin, CEO of ServicePower we looked at the development of their product suite with the recent launch of NEXUS FSTM giving them a great platform to drive forward with Martin admitting that...

Industry Leaders: Marne Martin, ServicePower: Part 1

Oct 14, 2015 • Featuresfield serviceInterviewservicepowerSoftware and Appssoftware and appsUser Interface

Our Industry Leaders interviews series continues  with an exclusive interview by Field Service NEws Editor-in-Chief, Kris Oldland with ServicePower CEO Marne Martin. In Part 1  they talk about the thinking behind the development of  the new NEXUS...

Field Service News @ Service Management Expo - Stuart Brunger, Magenta

Sep 25, 2015 • videolive at smeMagentadynamic schedulingInterviewService Management ExpoSoftware and Apps

Whilst there are some exciting technologies appearing currently that can shape the future of field service, field service companies must have the basic technologies such as scheduling and routing in place first before they explore these emerging...

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