ARCHIVE FOR THE ‘ifs’ CATEGORY

Roadblock: A reality check against the hyperbole of block chain in field service

Dec 13, 2018 • aviationBlockchainCyber SecurityDatadata analysisFeaturesfield serviceFuture of FIeld Servicefuture of field serviceIFSmobile workforce managementService ManagementStephen Jeff Watts

Blockchain and its potential has been mooted in field service circles for years. Is it time we stop thinking big and instead build smaller use-cases before we lose sight of what’s actually important, the end-user? Mark Glover, Field Service News’...

Outcome economy set to drive new forms of product innovation

Nov 30, 2018 • FeaturesFuture of FIeld ServiceAftermarketIFSMark Brewer

This year's Aftermarket Business Platform was once again a hive of information as senior leaders from across the European continent and beyond came together to share their insight, learn from their peers and see first hand the technology that is...

Three Practical Artificial Intelligence (AI) Approaches For Field Service Management (Part 2)

Nov 25, 2018 • AIArtificial intelligenceFeaturesfield servicefield service managementField Service TechnologiesFuture of FIeld ServiceIFSInventory LogisticsMArne MArtinmobile workforce managementService Management

Artificial Intelligence has increasingly become a key discussion in all industries and its impact in field service management is predicted to be hugely significant, but how should field service organisations leverage this powerful...

Three Practical Artificial Intelligence (AI) Approaches For Field Service Management (Part 1)

Nov 21, 2018 • AIArtificial intelligenceChatbotsFeaturesfield servicefield service managementfield service technologyfuture of field serviceIFSMArne MArtinService ManagementService Management TechnologyWorkwaveWrokforce ManagementFuture of FIeld Service

Artificial Intelligence has increasingly become a key discussion in all industries and its impact in field service management is predicted to be hugely significant, but how should field service organisations leverage this powerful...

The Field Service Podcast: Series 2 Episode 8 - Time for FSM to standalone?

Nov 14, 2018 • Augmented RealityCRMERPFeaturesfield serviceField Service TechnologiesFSMFSM SystemsFuture of FIeld ServiceIFSInternet of ThingsIoTMArne MArtinmobile workforce managementPodcastresourcesService ManagementService Management OnlineWorkwave

In this, the latest edition of the Field Service Podcast, Kris Oldland, Field Service News, Editor-in-Chief, is joined by Marne Martin, CEO of WorkWave and president of Service Management for IFS about her new role with IFS as well as discussing...

One in a million... Make every customer your best customer!

Nov 01, 2018 • digitalisationfield servicefield service managementIFSmobile workforce managementNewsService ManagementSoftware and Apps

You know the feeling. Whether it’s a patch of water by your washing machine, or an alert from a failing substation, it’s that sinking certainty that something’s wrong and that you need an expert to fix it. From that moment, everything depends on...

Service management thought leader Sarah Nicastro joins IFS to drive recognition and growth in service

Oct 26, 2018 • field serviceField Service NewsIFSmobile workforce managementNewsSarah NicastroService MnagementSoftware and Apps

Service management thought leader Sarah Nicastro joins IFS to drive recognition and growth in service

IoT + AR in Field Service: Convergence of the Physical and the Digital

Oct 24, 2018 • Augmented RealityConnected Field ServiceFeaturesfield servicefield service managementFuture of FIeld Servicefuture of field serviceIFSInternet of ThingsMark Brewermobile workforce managementRemote AssistanceService Management

Mark Brewer looks at how and why the two big technologies that are set to alter our industry forever are likely to converge...

WorkWave Recognized for Forward-Thinking Utilization of Recruitment Analytics by the Brandon Hall Group

Oct 22, 2018 • Brandon HallCaliperfield serviceIFSmobile workforce managementNewsService ManagementSoftware and AppsWorkwave

WorkWave a leading provider of cloud-based software solutions for the field service and last-mile delivery industries, today announced that it has been awarded a Brandon Hall Group Bronze Award for Excellence in the Best Advance in Talent...

How to Reverse the ‘It’s Getting More Complex and Expensive’ Trap

Oct 03, 2018 • contact centrecustomer engagementFeaturesfield servicefield service managementIFSmobile workforce managementmplsystemsomni channelomnichannelService ManagementService TriageSoftware and Apps

Across the last few weeks, we've run a mini-series of excerpts of from the latest white paper from IFS we take a look at how communication is changing and technology is evolving.

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