ARCHIVE FOR THE ‘ifs’ CATEGORY

Digital Transformation Is Still Fundamentally Human, IFS Study Finds

Oct 29, 2020 • NewsArtifical IntellignceAugmented RealityDigital TransformationIFS

The human factor is widely recognized as an essential component to digital transformation success. In fact, over a quarter (27 percent) of companies acknowledge that despite being key, people are often overlooked when planning and executing...

The Gartner 2020 Magic Quadrant for Field Service Management Paints a Picture of Progress

Oct 15, 2020 • FeaturesDigital Transformationfield service managementIFSSarah Nicastro

Sarah Nicastro, IFS, reflect’s on the recently published Gartner 2020 Magic Quadrant for Field Service Management and the positive trends it shows for our industry...

Cultural Misalignment and Poor Vendor Advice Among Top Reasons for Digital Transformation Derailment, IFS Study Finds

Sep 10, 2020 • NewsArtificial intelligenceDigital TransformationIFSTechnology

As digital transformation spend is increasing around the world, businesses look for technology vendors whose ethics (29 percent) and culture (23 percent) align with their own. Interestingly, these considerations trump innovation in the ranking of...

AI and Automation Power Latest Release of IFS Customer Engagement Software

Sep 03, 2020 • NewsArtificial intelligenceDigital TransformationIFSTechnology

IFS, the global enterprise applications company, announces the availability of new and enhanced capabilities in its customer engagement software enabling companies to respond to the challenges facing the traditional call center and transform...

Future Proofing Spare Parts Inventory Management

Aug 11, 2020 • FeaturesMichael BlumbergExel Computer SystemsIFSMizeParts Pricing and LogisticsCarl Cridland

The world of spare parts has been woefully neglected for too long within the field service conversation. Fortunately, that is beginning to change dramatically as companies start to face up to the importance of having excellent visibility into...

Service Operations Excellence Depends on Upgraded Process & Dataflows

Aug 07, 2020 • FeaturesIDCWhite PaperIFSServitization and Advanced Services

In the final feature in our series of extracts from an excellent white paper published by IDC and sponsored by IFS, we will explore the IDC Servitization Barometer which is designed to allow field service organisations to chart their path to new...

The Beginning of a Servitization Journey

Jul 31, 2020 • FeaturesIDCWhite PaperDigital TransformationIFSServitization and Advanced Services

We continue our series of extracts from an excellent white paper published by IDC and sponsored by IFS, we will explore the IDC Servitization Barometer which is designed to allow field service organisations to chart their path to new revenue...

Introducing the IDC Servitization Barometer

Jul 24, 2020 • FeaturesIDCWhite PaperDigital TransformationIFSServitization and Advanced Services

In a new series of extracts from an excellent white paper published by IDC and sponsored by IFS, we will explore the IDC Servitization Barometer which is designed to allow field service organisations to chart their path to new revenue streams. In

Panasonic Ensures Customer Experience Consistency With IFS Remote Assistance

Jul 20, 2020 • NewsPanasonicRemote AssistanceDigital TransformationIFSSoftware

IFS, the global enterprise applications company, announces that Panasonic Appliances Air-Conditioning Europe, a leading provider of heating and cooling solutions, has chosen IFS Remote Assistance™, to enable installers, field technicians,...

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