ARCHIVE FOR THE ‘ifs’ CATEGORY

Introducing Self Service and Artificial Intelligence Without Sacrificing the Human Touch

Jun 24, 2019 • FeaturesSoftware & AppsFuture Technologycontact centresCustomer Serviceomni channelfield serviceIFSomnichannel

The Importance of Transforming Customer Care

Jun 17, 2019 • FeaturesSoftware & AppsFuture Technologycontact centresCustomer Serviceomni channelfield serviceIFSomnichannel

Four Digital Transformation Mis-steps That Will Impede Your Service Success

Mar 07, 2019 • FeaturesmanagementDigitialisationIFSStrategySarah Nicastro

Is your organisation digitally determined or are you amongst the 54% of companies who are currently digitally distraught? Sarah Nicastro, IFS, reflects on some of the common errors to avoid when approaching digitalisation...

IFS announce PTC spare parts collaboration

Mar 05, 2019 • NewsNews Software and AppsPTCIFSSoftware and AppsSpare Partsspare parts management

PTC's Servigistics platform will integrate with IFS' Field Service Management, Applications and Maintenix solutions.

Roadblock: A reality check against the hyperbole of block chain in field service

Dec 13, 2018 • FeaturesaviationDataFuture of FIeld Servicefuture of field servicemobile workforce managementBlockchainCyber Securityfield serviceIFSService ManagementStephen Jeff Wattsdata analysis

Blockchain and its potential has been mooted in field service circles for years. Is it time we stop thinking big and instead build smaller use-cases before we lose sight of what’s actually important, the end-user? Mark Glover, Field Service News’...

Outcome economy set to drive new forms of product innovation

Nov 30, 2018 • FeaturesAftermarketFuture of FIeld ServiceMark BrewerIFS

This year's Aftermarket Business Platform was once again a hive of information as senior leaders from across the European continent and beyond came together to share their insight, learn from their peers and see first hand the technology that is...

Three Practical Artificial Intelligence (AI) Approaches For Field Service Management (Part 2)

Nov 25, 2018 • FeaturesAIArtificial intelligenceFuture of FIeld ServiceMArne MArtinmobile workforce managementfield servicefield service managementIFSService ManagementField Service TechnologiesInventory Logistics

Artificial Intelligence has increasingly become a key discussion in all industries and its impact in field service management is predicted to be hugely significant, but how should field service organisations leverage this powerful...

Three Practical Artificial Intelligence (AI) Approaches For Field Service Management (Part 1)

Nov 21, 2018 • FeaturesAIArtificial intelligenceFuture of FIeld Servicefuture of field serviceMArne MArtinWorkwaveChatbotsfield servicefield service managementfield service technologyIFSService ManagementService Management TechnologyWrokforce Management

Artificial Intelligence has increasingly become a key discussion in all industries and its impact in field service management is predicted to be hugely significant, but how should field service organisations leverage this powerful...

The Field Service Podcast: Series 2 Episode 8 - Time for FSM to standalone?

Nov 14, 2018 • FeaturesAugmented RealityCRMFSMFSM SystemsFuture of FIeld ServiceMArne MArtinmobile workforce managementPodcastresourcesWorkwaveERPfield serviceIFSInternet of ThingsIoTService ManagementField Service TechnologiesService Management Online

In this, the latest edition of the Field Service Podcast, Kris Oldland, Field Service News, Editor-in-Chief, is joined by Marne Martin, CEO of WorkWave and president of Service Management for IFS about her new role with IFS as well as discussing...

One in a million... Make every customer your best customer!

Nov 01, 2018 • Newsmobile workforce managementdigitalisationfield servicefield service managementIFSService ManagementSoftware and Apps

You know the feeling. Whether it’s a patch of water by your washing machine, or an alert from a failing substation, it’s that sinking certainty that something’s wrong and that you need an expert to fix it. From that moment, everything depends on...

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