ARCHIVE FOR THE ‘ifs’ CATEGORY

The Big Discussion: Augmented Reality - Part 4.

Aug 07, 2019 • FeaturesAugmented RealityFuture of FIeld ServiceWorkforceIFSskillsThe Big DiscussionOverITLibrestream

In the Big Discussion we bring together a panel of industry experts and focus on one key topic within the field service sector. In the final part of our forum on Augmented Reality, contributors including Stephen Jeffs-Watts, Senior Advisor...

Welcome to Digital Transformation - Please Drive Carefully

Aug 05, 2019 • FeaturesSoftware & Appsfuture of field serviceDigital TransformationIFS

At the Field Service USA conference in Palm Springs, California this year, digital transformation continued to dominate discussions. Marne Martin of IFS and our own Kris Oldland were both on the speaking roster so they caught up over a coffee to...

The Big Discussion: Augmented Reality - Part 3.

Jul 31, 2019 • FeaturesAugmented RealityFuture of FIeld ServiceWorkforceIFSskillsThe Big DiscussionOverITLibrestream

In the Big Discussion we bring together a panel of industry experts and focus on one key topic within the field service sector. In the third of a four part series on Augmented Reality, our panel including Stephen Jeffs-Watts, Senior Advisor...

Digital Transformation: the engine powering our experience economy

Jul 30, 2019 • FeaturesManagementCustomer ExpectationsCustomer Experiencecustomer satisfactionCustomer ServiceMark Brewermobile workforce managementDigital TransformationExperience Economyfield servicefield service managementIFSService Management

In his previous article for Field Service News, Mark Brewer, Global Industry Director, Service Management, IFS introduced the concept of the experience economy, now he outlines why digital transformation is the key to driving it forwards...

IFS Reveals 48% License Revenue Increase and 20% YoY Growth

Jul 30, 2019 • Software & AppsNewsIFSreportFinance

2019 figures shows revenue guidance increase equivalent to $711 million, representing 20% year-on-year growth.

The Big Discussion: Augmented Reality - Part 2.

Jul 24, 2019 • FeaturesAugmented RealityFuture of FIeld ServiceWorkforceIFSskillsThe Big DiscussionOverITLibrestream

In the Big Discussion we bring together a panel of industry experts and focus on one key topic within the field service sector. In the second of a four part series on Augmented Reality, our panel including Stephen Jeffs-Watts, Senior Advisor...

The Big Discussion: Augmented Reality - Part 1.

Jul 17, 2019 • FeaturesAugmented RealityFuture of FIeld ServiceWorkforceIFSskillsThe Big DiscussionOverITLibrestream

In the Big Discussion we bring together a panel of industry experts and focus on one key topic within the field service sector. In the first of a new four part series, we turn our attention to Augmented Reality where our panel includes Stephen...

Introducing Self Service and Artificial Intelligence Without Sacrificing the Human Touch

Jun 24, 2019 • FeaturesSoftware & AppsFuture Technologycontact centresCustomer Serviceomni channelfield serviceIFSomnichannel

The Importance of Transforming Customer Care

Jun 17, 2019 • FeaturesSoftware & AppsFuture Technologycontact centresCustomer Serviceomni channelfield serviceIFSomnichannel

Four Digital Transformation Mis-steps That Will Impede Your Service Success

Mar 07, 2019 • FeaturesmanagementDigitialisationIFSStrategySarah Nicastro

Is your organisation digitally determined or are you amongst the 54% of companies who are currently digitally distraught? Sarah Nicastro, IFS, reflects on some of the common errors to avoid when approaching digitalisation...
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