ARCHIVE FOR THE ‘idc’ CATEGORY

IFS Sponsored Study Shows Impact of ERP

Oct 10, 2019 • ManagementSoftware & AppsNewsIDCIFSEnterprise Resource Planning

Findings from end-user evaluation reveal Enterprise Resource Planning can deliver value benefits beyond operational efficiencies.

Customers Play a Role In their Own Satisfaction: Partnerships in Quality Field Service and Support.

Mar 19, 2019 • FeaturesAly PinderIDCCustomer Satisfaction and Expectations

According to research from IDC 30% of manufacturers will soon provide personalized dashboards for customers by 2023 which could lead to a new era of customer satisfaction: customer collaboration. Aly Pinder explores the potential of this...

Augmenting the Field Service Talent Gap

Jan 15, 2019 • FeaturesAly PinderAugmented RealityFuture of FIeld ServiceIDCmanufacturing

Aly Pinder looks at three ways in which manufacturers must consider leveraging augmented service tools...

Connected Products Will Drive Transformation in Field Service

Sep 18, 2018 • FeaturesAly PinderArtificial intelligenceConnected productsFuture of FIeld ServiceIDCmanufacturingRemote AssistanceInternet of ThingsProactive Maintenance

Aly Pinder outlines how the growing trend for connected products is set to revolutionise the way we approach service...

26 percent increase in digital transformation readiness in service, manufacturing and energy sectors since 2015

Aug 24, 2018 • NewsFuture of FIeld ServiceIDCDigital Transformationfield servicefield service managementgartnerIFSIoTService ManagementRick VeagueManaging the Mobile Workforce

Companies are budgeting for digital transformation with funded projects in analytics, mobile, IoT and other technologies

New Study Finds Brand Loyalty Hinges on Customer Support Experiences

Mar 07, 2018 • ManagementNewsIDClog me inresearchDigitalization

A new study from IDC and LogMeIn has revealed that fast and effective support will be a competitive differentiator for companies looking to win-over digitally transformed customers and employees.

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