ARCHIVE FOR THE ‘idc’ CATEGORY

Service Operations Excellence Depends on Upgraded Process & Dataflows

Aug 07, 2020 • FeaturesIDCWhite PaperIFSServitization and Advanced Services

In the final feature in our series of extracts from an excellent white paper published by IDC and sponsored by IFS, we will explore the IDC Servitization Barometer which is designed to allow field service organisations to chart their path to new...

The Beginning of a Servitization Journey

Jul 31, 2020 • FeaturesIDCWhite PaperDigital TransformationIFSServitization and Advanced Services

We continue our series of extracts from an excellent white paper published by IDC and sponsored by IFS, we will explore the IDC Servitization Barometer which is designed to allow field service organisations to chart their path to new revenue...

Introducing the IDC Servitization Barometer

Jul 24, 2020 • FeaturesIDCWhite PaperDigital TransformationIFSServitization and Advanced Services

In a new series of extracts from an excellent white paper published by IDC and sponsored by IFS, we will explore the IDC Servitization Barometer which is designed to allow field service organisations to chart their path to new revenue streams. In

Strategic Priorities in Production-Oriented Industries

Jul 17, 2020 • FeaturesIDCWhite PaperDigital TransformationIFSServitization and Advanced Services

In a new series of extracts from an excellent white paper published by IDC and sponsored by IFS, we will explore the IDC Servitization Barometer which is designed to allow field service organisations to chart their path to new revenue streams. In...

Study shows only small percentage of firms operating at “servitization nirvana”

May 13, 2020 • FeaturesIDCMArne MArtinIFSServitizationEMEA

New research charting the servitization journey of companies shows a significant gap in progress between firms with only 3% surveyed at a stage of maturity.

The Convergence of AI and Field Service Excellence

Mar 23, 2020 • FeaturesArtificial intelligencefuture of field serviceIDC

The eternal hunt for field service excellence has recently been bolstered by the rapid rise of Artificial Intelligence as a major tool in the arsenal of the field service organisation writes Aly Pinder...

Shared Field Service Knowledge in an On-Demand World

Oct 21, 2019 • FeaturesManagementAly PinderIDCKnowledge ManagementKnowledge SharingKnowledge TransferMillenialls

IDC’s Aly Pinder explores one of the most crucial conundrums facing field service organisations today - how to ensure knowledge transfer is seamless across the organisation...

IFS Sponsored Study Shows Impact of ERP

Oct 10, 2019 • ManagementSoftware & AppsNewsIDCIFSEnterprise Resource Planning

Findings from end-user evaluation reveal Enterprise Resource Planning can deliver value benefits beyond operational efficiencies.

Customers Play a Role In their Own Satisfaction: Partnerships in Quality Field Service and Support.

Mar 19, 2019 • FeaturesAly PinderIDCCustomer Satisfaction and Expectations

According to research from IDC 30% of manufacturers will soon provide personalized dashboards for customers by 2023 which could lead to a new era of customer satisfaction: customer collaboration. Aly Pinder explores the potential of this...

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