ARCHIVE FOR THE ‘hilbrand-rustema’ CATEGORY

From Products to Services: How manufacturers evolve into service led businesses

May 31, 2018 • FeaturesManagementHilbrand RustemaNoventum Service Managementfield servicefield service managementService DesignService EvolutionService Management

Two decades ago high tech companies blazed a new trail that saw them move away from the traditional transactional relationships they had with their customers as they embraced service as a route to sustainable and predictable revenue.

How do you build a scalable service sales & delivery model?

Apr 11, 2018 • FeaturesManagementHilbrand RustemaNoventumRosanne Gresnigtselling serviceService SalesThe Service Factory

Rosanne Gresnigt and Hilbrand Rustema at specialist service management consultancy Noventum tackle one of the big challenges all field service organizations face - aligning the core functions of service and sales...

#FSN20 – The Twenty most influential people in field service: Part Four

Feb 19, 2015 • FeaturesaberdeenAly PinderFSN20FujitsuFuture of FIeld ServiceHilbrand RustemaMartin SummerhayesNoventumBill PollockIBMSteve DowntonSteve StreetStrategies for Growth

Across December and January we asked our readers to nominate candidates for the inaugural #FSN20, a list of the twenty most influential people in field service. We received nominations from across the globe through social media, email and even a...

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