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PODCAST - Chris Ruff from Glympse: Driverless Cars and Location Based Services is the Future of Field Service

Mar 08, 2019 • FeaturesFuture of FIeld ServicefleetGlympseThe Field Service PodcastMark Glover

The future of field service will see location based services play a dominant role as autonomous vehicles take to the road says Chris Ruff CEO at Location-based technology firm Glympse, who is the latest guest on The Field Service Podcast.

 

The...

MSI Partners with Glympse for End-to-End Field Service Customer Experience Management

Nov 23, 2018 • NewsCustomer Experiencemobile workforce managementEnd to end field servicefield service managementfield service technologyGlympseService ManagementSoftware and AppsMSI Partners

Users now can engage their end customers with step-by-step visibility for the field service last mile with a live map view, job details and ETA countdown via a Glympse-powered journey...

Glympse launches integration that enhances Microsoft Dynamics 365 Field Service experiences

Jul 17, 2017 • NewsLocation Based ServicesMicrosoft Dynamics 365 Field ServiceDavid TrollGlympseJeff ComstockSoftware and Appssoftware and apps

Field service appointments can be high-friction events, or strategic opportunities to engage customers and build trust. The outcome depends on whether customers, field agents, and back office support teams are informed and empowered throughout...

Field Service News @ Field Service USA ft. David Troll, Glympse

Jul 17, 2017 • videoFuture of FIeld Servicefuture of field serviceLocation based toolsVideoDavid TrollGlympse

Kris Oldland, Editor-in-Chief, Field Service News speaks exclusively to David Troll, Senior Vice President Global Sales and Customer Operations with Glympse about their location based technology, including where it adds new value above and beyond...

Could drones solve emergency spare parts delivery?

Feb 28, 2017 • videoLogisticsdronesfield serviceGlympseService Logisticsspare parts managementUPS

Logistics provider UPS recently showcased a working prototype of a drone solution that launches from the top of a delivery truck. The test which was conducted in collaboration with drone-maker Workhorse echoes a proposed means of using drones...

Improve first time fix rates and drive CSAT with spare parts trunk deliveries

Feb 22, 2017 • FeaturesLogisticsconnected vehiclesIoMTlocation servicesParts LogisticsDavid Trollfield serviceGlympseInternet of Moving Things

David Troll, SVP, Sales & Customer Operations, Glympse puts forward one potential innovative solution of the perennial field service challenge of getting parts and engineers aligned at the same time...

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