ARCHIVE FOR THE ‘gartner’ CATEGORY

Strategic partnerships and customer wins drive growth; real-time intelligence drives value

Oct 05, 2018 • ManagementNewsmobile workforce managementClickSoftwarefield servicefield service managementgartnerService ManagementClick Field Service EdgeMark Cattini

ClickSoftware, the leading provider of field service management software, has announced a number of new customer wins and updates from the second quarter of 2018.

26 percent increase in digital transformation readiness in service, manufacturing and energy sectors since 2015

Aug 24, 2018 • NewsFuture of FIeld ServiceIDCmobile workforce managementDigital Transformationfield servicefield service managementgartnerIFSIoTService ManagementRick Veague

Companies are budgeting for digital transformation with funded projects in analytics, mobile, IoT and other technologies

5 emerging technologies impacting field service today

Mar 28, 2017 • Features3D printingForresterFuture of FIeld ServiceJuniper ResearchKPITwearablesdriverless carsdronesgartnerGary BrooksIoTSyncron

Gary Brooks, CMO, Syncron outlines some of the key technologies set to have a significant impact on field service in the not so distant future..

Critical capabilities for mobile field workforce enablement

Feb 21, 2017 • FeaturesMobile ReachDan Dillonfield servicegartnerSoftware and Apps

Dan Dillon, Vice President of Marketing, Mobile Reach explores the key criteria for industry benchmark Gartner when it comes to field service and mobile applications...

Taking time out for the tribe

Jan 16, 2017 • FeaturesmaximizeEventsgartnerIoTservicemaxSoftware and AppsUncategorized

With a handy announcement from Gartner arriving just in time for their annual European conference Maximize Europe, ServiceMax were in buoyant mood across the two days in Amsterdam. Kris Oldland, Editor-in-Chief, Field Service News was on hand to...

FieldAware Recognized in the 2016 Gartner Magic Quadrant for Field Service Management

Nov 22, 2016 • Newsfield awaregartnerSoftware and Appssoftware and apps

FieldAware, the leader in made-for-mobile, cloud-based field service automation solutions today announced it has been positioned on the November 2016 Magic Quadrant for Field Service Management by Gartner, the world's leading information...

mplsystems positioned in the 2016 Gartner Magic Quadrant for the CRM Customer Engagement Center

Jun 02, 2016 • Newscontact centremplsystemsomni channelgartnerSoftware and Apps

mplsystems, providers of contact centre and field service technologies, have recently announced their inclusion in Gartner’s 04 May 2016 “Magic Quadrant” - for the CRM Customer Engagement Centre.

Big Data - improper use risk, says Gartner

Oct 15, 2015 • NewsData Analyticsbig databusiness intelligencegartnerTechnology

 By 2018, half of business ethics violations will occur through improper use of Big Data Analytics, says Gartner.

mplsystems listed in Gartner's new CRM Customer Engagement Centre report

May 22, 2014 • NewsmplsystemsgartnerSoftware and Appssoftware and apps

mplsystems, the multi-channel contact centre technology specialist, has been listed in the market overview section of Gartner’s new CRM Customer Engagement Centre (CEC) report (1) 8 and  in the vendor categories for both the Web Customer...

Are these the final days of rugged laptops? (Part One)

Feb 03, 2014 • FeaturesHardwarehandheldmotion computinggartnerhardwareRugged laptopsrugged tabletsUncategorized

In the first part of the this two part series we explore why tablets are becoming the mobile computing option of choice as sales of rugged laptops decline in the consumer markets and if this trend is mirrored in field service industries as...

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